Service Delivery Manager - Partner


Basingstoke, South East, United Kingdom

Service Delivery Manager \/ Partner - Mobile Services - Remote Working - 200-350 per day umbrella Your new company Global Telecommunications company looking for a Service Delivery Manager \/ Partner to join the wider Managed Services Team. Your new role As a Managed Services Manager you will working in a small team governing our strategic managed Network and IT Suppliers for the Mobile Network. Working closely with the wider business stake holders and supporting Service Management , Service Transitions and Release management governance for our Mobile Services which enables a full E2E customer engagement journey for Voice, Data and SMS\/MMS services fulfilment. * Experience in Mobile carrier providers * Significant technical service delivery with proven track record in service management, technology implementation and end to end service improvements gained within a large commercial environment * Deep understanding and experience of BSS and Core technologies, supporting tools, platform and solutions * Strong background in mobile technology with expertise in driving operational efficiency's and excellent understanding of key business process * Experience of project management techniques including planning, resource allocation, prioritisation, and escalation * Strong management skills in a service oriented based environment, both vendor and 3rd parties * Strong SLA and KPI monitoring capabilities and skill sets * Timeliness in all actions with quality consciousness towards services received and provided as well as a strong customer experience focussed attitude * Demonstrated strong influencing and persuading skills, encouraging colleagues and teams to change established processes and achieve improvements and best practice * Ability to form strong business relationships across multiple locations from board level to front line agents What you'll need to succeed * At the Director's request - someone with energy! Personality is hugely important for this role as it is also relationship focused! * Significant technical service delivery with proven track record in service management, technology implementation and end to end service improvements gained within a large commercial environment. * Experience in Mobile carrier provider * Similar technical delivery readiness role\/technical delivery * Experience working in Service Management environment or Managed Service Provider with an understanding of ITIL processes\/framework * Experience of large organisational management across geographically dispersed teams. * Likes to create structure and is confident in Microsoft technology including. MS teams, Share point management * Passionate for providing service excellence to our people and customers * A passion for process and documentation creation and adherence. * Understands customer journey or willing to learn quickly. * Astute with a passion for innovation. * Stakeholder management negotiation and conflict management skills * A flexible approach to operational imperatives * Strong communicator with a high degree of written and verbal communication skills What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at

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Job Location
South East
United Kingdom