Service Delivery Manager
Based remotely initially then Leeds based
TransUnion UK provides the data, analytics and software that enable businesses to build more valuable customer relationships.
We specialise in managing consumer data for businesses across every sector. We focus on developing innovative products and services that help businesses make smarter and more informed decisions throughout the customer lifecycle.
We’re TransUnion and we believe in Information for Good
About the Role:
You’ll be joining our busy and forward thinking team,consisting of 4 Service Delivery Managers that each take autonomy for their area. The successful Service Delivery Manager will take responsibility for helping create key frameworks, working with all stakeholders and 3rd party service providers, defining key SLAs to help drive end-user experience
Translate customer requirements into working instructions for change or new work, following the appropriate processes to initiate work Ensure quality services are delivered and performed to the agreed SLA’s ensuring expectations are achieved or exceeded. Manage client operational technical teams to ensure timely and accurate completion of operational maintenance. Managing the transition phase of transferring the functional, technical and procedural knowledge from development into our maintenance and support functions.
Impact You'll Make:
Skills & Experience:
Manages, directs and coordinates one or more segments of the organisation’s day-to-day operations. Manages the development and implementation of general operating policies, processes and procedures for the organisation and leads on projects. Uses best practices and knowledge of internal and external business issues to improve products/services or processes. Engages with key stakeholders to drive development and completion of projects, aligning with business strategy, Group policies and regulatory requirements. Provides support and leadership where appropriate on specific projects, method changes or systems developments. Analyse, investigate and resolve highly complex queries where there are a range of options and guidance may be unavailable or ambiguous. Building and maintaining strong customer and stakeholder relationships, internally and externally. May train/mentor junior staff.
What’s in it for you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as a competitive salary, our benefits package includes 26 days’ annual leave (plus bank holidays) a generous contributory pension scheme, private health care and a host of other employee lifestyle benefits.
We take Corporate Social Responsibility seriously; our TU Good Works scheme supports communities around the world by advancing financial inclusion and education.
Remote Interview & Hiring Process
Protecting the health and wellness of our colleagues and candidates considering a career at TransUnion is our highest priority. Our recruitment and on-boarding experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we're not physically together right now, our goal is to provide you a supportive candidate and on-boarding experience that will immerse you in our culture and set you up for success at TransUnion
- Company Name
- Job Location
- South East
- United Kingdom