19 Analista De Suporte jobs in the United Kingdom

IT Help Desk Manager, Microsoft Stack, O365

Help Desk Manager of a bustling IT helpdesk. Responsible for managing and mentoring a well-established, highly talented team of IT support helpdesk engineers both 1st / 2nd line support ensuring the day-to-day efficient operation of the IT technical support team in a bustling, fast paced, highly collaborative environment, generating around 4-5k tickets per month!  

Techstack: Microsoft Techstack, Windows Servers, Active Directory, Office 365, Azure mix of on-prem and cloud + other technologies.

This role would suit someone with strong technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions.   Troubleshoot complex technical issues and provide solutions to high standards.

ITIL awareness is highly advantageous, as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery.

Previous leadership / and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews,  creating personal development plans for the IT support team members.

Working with all levels of the business, to develop & maintain relationships. Understanding colleagues needs - preparing and presenting reports on helpdesk performance, project status and key initiatives to senior management.  

This is an excellent opportunity for someone with great leadership abilities and previous experience of managing a large IT Support Team/s.

A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels / SLA’s with both colleague and customer satisfaction.

Office based role, based in Stoke on Trent however the client have offices throughout the UK.

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.




ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.

Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.

Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.

Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.

Contacts customer for additional information and communicating the steps in the work order process.

Runs, reviews, and distributes various customer service reports as necessary.

May generate and dispatch service request work orders for completion by vendors.

May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.

Provides informal assistance such as technical guidance and/or training to co-workers.

Other duties may be assigned.


SUPERVISORY RESPONSIBILITIES

None

Help Desk Operative

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
li>Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
• Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
• Contacts customer for additional information and communicating the steps in the work order process.
• Runs, reviews, and distributes various customer service reports as necessary.
• May generate and dispatch service request work orders for completion by vendors.
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
• Provides informal assistance such as technical guidance and/or training to co-workers.
• Other duties may be assigned.

Help Desk Operative

IT Help Desk Manager, Microsoft Stack, O365

Help Desk Manager of a bustling IT helpdesk. Responsible for managing and mentoring a well-established, highly talented team of IT support helpdesk engineers both 1st / 2nd line support ensuring the day-to-day efficient operation of the IT technical support team in a bustling, fast paced, highly collaborative environment, generating around 4-5k tickets per month!  

Techstack: Microsoft Techstack, Windows Servers, Active Directory, Office 365, Azure mix of on-prem and cloud + other technologies.

This role would suit someone with strong technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions.   Troubleshoot complex technical issues and provide solutions to high standards.

ITIL awareness is highly advantageous, as you will be implementing and managing ITIL best practises to ensure efficient incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery.

Previous leadership / and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews,  creating personal development plans for the IT support team members.

Working with all levels of the business, to develop & maintain relationships. Understanding colleagues needs - preparing and presenting reports on helpdesk performance, project status and key initiatives to senior management.  

This is an excellent opportunity for someone with great leadership abilities and previous experience of managing a large IT Support Team/s.

A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels / SLA’s with both colleague and customer satisfaction.

Office based role, based in Stoke on Trent however the client have offices throughout the UK.

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Help Desk Advisor (Construction)

27,000 - 32,000 + Progression + Training + Development + Company Benefits

Greater Manchester

Are you a receptionist or help desk advisor with experience in the construction industry?

Do you want to join a fast-growing company offering unmatched opportunities for growth and progression?

This construction company specialise in refurbishments and redevelopments across the UK. They work with exciting clients such as major property developers on residential and commercial projects.

On offer is the chance to become a fundamental asset to the team. You will play a key role in commercial growth by overseeing projects from initiation through to completion, maintaining project plans, and monitoring budgets, progress and timelines to ensure successful completion.

The Role:

• Data entry and management
• Handling client and customer queries
• Managing directorial appointments

The Person:

• Background in helpdesk administration

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Reference Number: BBBH20366

Keywords: Helpdesk, Servicedesk, Administrator, Sales, Building Services, Construction, Management, Project Management

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Job Title: Helpdesk Co-Ordinator - Birmingham - Smethwick

Helpdesk Co-Ordinator

Location: Birmingham
Job Type: Full-Time (4 days on, 4 days off - 7:00am to 7:00pm)
Salary: 15.79 per hour (your hol pay is included in this rate)
Start Date: ASAP

CANDIDATE MUST HAVE A DBS

We are seeking a proactive and organised Helpdesk Co-Ordinator to join our team. This is a vital front-line role, helping to manage service requests and support our engineering teams in delivering a high standard of service - all with a focus on quality and professionalism that ultimately impacts patient care.

Key Responsibilities:

• Respond to incoming calls and emails, logging and managing service requests efficiently.
• Prioritise and dispatch work orders to the appropriate engineers, ensuring timely completion.
• Monitor job progress (jeopardy management) and maintain accurate, up-to-date records in the system.
• Identify and resolve failed or at-risk jobs with prompt intervention.
• Work closely with internal teams and external contractors to resolve queries and support operations.
• Deliver high levels of customer service and maintain professionalism at all times.

What We're Looking For:

• Proven experience delivering excellent customer service, ideally in a helpdesk or call centre setting.
• Strong verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Solid IT skills, including use of Microsoft Office and service management systems.
• Highly organised, with the ability to manage multiple tasks and priorities.

Shift Pattern:

• 4 days on / 4 days off
• 12-hour shifts: 7:00am - 7:00pm

IT Help Desk Engineer

Leeds

Full time, Permanent.

£30,000 - £35,000 DOE

Monday – Friday, 37.5 hours  

Our client is looking for an IT Help Desk Engineer to join their team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys being the first point of contact for technical issues. If you're looking to develop your technical skills and grow your IT career within a supportive and forward-thinking company.

Benefits

• Generous annual leave allowance
li>Career progression
• Pension
• Free onsite parking
• Team events
• Health care
• Discounted gym membership

As an IT Help Desk Engineer , you will be responsible for:

• Answering and making front-line technical calls to assist in the coordination and resolution of IT issues, ensuring customer expectations are consistently met
• Assisting customers with the installation, configuration, and troubleshooting of software such as backup solutions, Office applications, antivirus programs, and other business-critical software
• Setting, managing, and meeting client expectations through clear communication and timely support
• Collaborating with other Service Desk Analysts to investigate, diagnose, and resolve technical tickets
• Documenting all activities and resolutions accurately to ensure effective case management
• Providing additional support to the wider team as needed
• Performing end-user client machine configuration and support tasks

The ideal candidate will be:

• Minimum 3 years of experience in an MSP or IT support environment
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration
• Experience with network troubleshooting, including DNS, DHCP, VPNs, Firewalls, and VLANs
• Basic understanding of cybersecurity principles and best practices
• Excellent communication and customer service skills with a professional, solution-focused approach
• Strong problem-solving abilities and well-organised work habits
• Full UK driving licence and access to own transport (essential)

Call us today on (phone number removed), to discuss this position.