Customer Service

Taunton, South West £24000 - £30000 Annually LNJ Recruitment

Posted 7 days ago

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Job Description

permanent

As a Customer Sales Advisor in Insurance, you will play a vital role as a key point of contact within the branch. Your day-to-day responsibilities will involve building rapport with new clients, maintaining existing accounts, and ensuring that all clients receive the best possible outcomes.

In this role, you will have the opportunity to expand your knowledge of products and services, enabling you to educate and guide clients in selecting the insurance options that best suit their needs. Our client fosters an environment where ideas are welcomed, and they encourage your professional growth and advancement.

Requirements:

  • Excellent communication skills and a passion for building relationships with clients, ensuring a thorough understanding of their requirements.
  • li>Strong problem-solving abilities, as each client is unique and requires tailored solutions.
  • Previous experience in a sales/customer focused role is beneficial but not required. They provide comprehensive on-site training, workshops, and coaching to support you, even through industry changes.
  • A genuine passion for the company and the value they provide beyond insurance.
  • Ambition and a desire to succeed. The company have a proven track record of promoting from within, and the current leadership team all started as Insurance Advisors.

Rewards:

  • Clearly defined development schemes with accelerated career progression opportunities.
  • Excellent training programs, including assessment days, talent academies, and upskilling initiatives.
  • Mentorship and training programs for aspiring leaders.
  • Access to a rewards platform to increase earnings.
  • Regular performance-based pay reviews.
  • Company-funded CII professional qualification.
  • 22 days of holidays, increasing through service (plus bank holidays).
  • Access to a wide range of discounts from hundreds of high street retailers.
  • Employee discount on various insurance products.

If you are excited about this opportunity and believe you have what it takes, please apply now or reach out to the team at LNJ Recruitment for further information.

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Customer Service

TA1 Taunton, South West LNJ Recruitment

Posted 15 days ago

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Job Description

full time

As a Customer Sales Advisor in Insurance, you will play a vital role as a key point of contact within the branch. Your day-to-day responsibilities will involve building rapport with new clients, maintaining existing accounts, and ensuring that all clients receive the best possible outcomes.

In this role, you will have the opportunity to expand your knowledge of products and services, enabling you to educate and guide clients in selecting the insurance options that best suit their needs. Our client fosters an environment where ideas are welcomed, and they encourage your professional growth and advancement.

Requirements:

  • Excellent communication skills and a passion for building relationships with clients, ensuring a thorough understanding of their requirements.
  • li>Strong problem-solving abilities, as each client is unique and requires tailored solutions.
  • Previous experience in a sales/customer focused role is beneficial but not required. They provide comprehensive on-site training, workshops, and coaching to support you, even through industry changes.
  • A genuine passion for the company and the value they provide beyond insurance.
  • Ambition and a desire to succeed. The company have a proven track record of promoting from within, and the current leadership team all started as Insurance Advisors.

Rewards:

  • Clearly defined development schemes with accelerated career progression opportunities.
  • Excellent training programs, including assessment days, talent academies, and upskilling initiatives.
  • Mentorship and training programs for aspiring leaders.
  • Access to a rewards platform to increase earnings.
  • Regular performance-based pay reviews.
  • Company-funded CII professional qualification.
  • 22 days of holidays, increasing through service (plus bank holidays).
  • Access to a wide range of discounts from hundreds of high street retailers.
  • Employee discount on various insurance products.

If you are excited about this opportunity and believe you have what it takes, please apply now or reach out to the team at LNJ Recruitment for further information.

This advertiser has chosen not to accept applicants from your region.

Customer Service Administrator

Somerset, South West £25000 - £30000 Annually HR GO Recruitment

Posted 1 day ago

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Job Description

permanent

Customer Service Administrator

Are you ready to step into a dynamic role that's all about turning challenges into delightful experiences? Our client is a vibrant, family-oriented squad that thrives on passion, detail, and exceptional customer service looking for a Customer Service Administrator to join their busy and growing team

What's the Job? As a key player in our Customer Service department, you'll be the heartbeat of our sales operations. From processing orders to turning frowns into smiles, you'll ensure every customer feels like a star!

Your Adventure Includes:

  • Processing Orders: From payment to invoicing, keep the workflow smooth!
  • Order Management: Work closely with suppliers and coordinate deliveries like a pro.
  • Customer Connections: Handle inquiries with warmth via phone, email, and face-to-face.
  • Problem Solver Extraordinaire: Take on challenges and resolve issues swiftly-no complaint is too tough!
  • Team Collaboration: Coordinate with Marketing, Finance, and Purchasing for seamless operations.
  • Stay Informed: Keep up with product launches to wow our customers!
  • Process sales orders from point of payment to invoice, handling the intercompany process.
  • Process print orders on BC, liaising with purchasing on print costs and delivery dates.
  • Process sample requests and ensure these are raised as opportunities in capsule CRM.
  • When required, support on inbound phone calls.
  • Provide exceptional customer service in all levels of communications: emails, quotations, sales calls and face-to-face when required
  • Prioritise and process customer orders and requests submitted by telephone, email, or via the website
  • Check product availability for customer orders and order or restock items if necessary to satisfy the customer

What We're Looking For in the Customer Service Administrator :

  • A friendly, approachable personality that builds relationships.
  • Strong multitasking abilities and top-notch organizational skills.
  • A passion for customer experience and sales know-how.
  • A proactive attitude and a sense of urgency-because every moment counts
  • PERSONAL SKILLS:
    • A warm and friendly tone and personality that will improve customer relationships
    • Query management
    • Objection handling
    • Sales process knowledge

    EDUCATION/QUALIFICATIONS:

    • Basic level Maths + English
    • Relevant training in procedures required for the role
    • Sales Training
    • Call Handling
    • Product Training

    PROFESSIONAL EXPERIENCE / SKILLS:

    • Ability to multitask and prioritise tasks
    • Excellent time management and well-developed organisational skills
    • Attention to detail
    • Great verbal and written communication skills
    • Relationship building and lead generation

    ATTITUDINAL REQUIREMENT FOR THIS ROLE:

    • Is willing to put team goals above personal goals
    • Conveys a sense of urgency by taking action and being proactive as required
    • Shows high level of confidence, positivity and tenacity
    • Resilience by reacting positively to any obstacles is essential
  • Yeovil Based
  • Full time- Monday to Friday- OFFICE BASED 8 am to 5 pm

    25k-30k DOE

    23 days holiday PLUS 8 BHols

    Free Parking , pension, charity days off

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Customer Service Advisor

Portbury, South West £29113 Annually Staffline Express

Posted 7 days ago

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Job Description

temporary

Customer Service Advisor
Full Time | Fixed-Term (6-8 Weeks) | £29,113.44 per annum (pro rata)
Working Hours: Monday - Friday, 08:30-17:30 (1-hour unpaid lunch)
Location: Onsite ( Portbury)

We are currently looking for a proactive and experienced Customer Service Advisor to join our team on a temporary basis to cover long-term sickness (approximately 6-8 weeks). This is a fantastic opportunity to contribute to a team that prides itself on excellence in customer care and service delivery.

Your Time at Work
Act as a champion for customer focus across all activities.

Ensure timely and accurate order capture and data entry for customers.

Coordinate communication with customers to ensure they are fully informed at every stage.

Provide accurate, up-to-date information to both customers and internal stakeholders.

Support and train team members to enhance overall team performance.

Liaise with other departments to negotiate and deliver optimal solutions for customers.

Manage accounts and responsibilities on behalf of colleagues during periods of absence.

Take a proactive approach to solving customer issues and improving service delivery.

Our Perfect Worker
Proven experience in a customer-focused role with a passion for delivering outstanding service.

A natural team player with the ability to nurture a strong customer-first culture.

Excellent relationship-building and communication skills, both internally and externally.

Strong organisational skills with an analytical, fact-based mindset.

Confident using MS Word and Excel.

Creative and forward-thinking approach to problem-solving and performance improvement.

Key Information and Benefits
Why Join Us?
While this is a temporary opportunity, you'll be joining a dedicated team where your skills and ideas are genuinely appreciated. You'll play a key role in maintaining our reputation for customer service excellence and gain valuable experience in a dynamic and collaborative environment.

About Staffline
Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.
We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.
Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

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Customer Service Executive

EX15 Millhayes, South West Mego Employment

Posted 17 days ago

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Job Description

full time

Customer Service Executive


Reporting to: Regional Commercial Manager

Position Overview:
The Customer Service Executive will be responsible for growing business within a designated geographical region by managing and developing a portfolio of Commercial, Industrial, and Agricultural accounts.

Key Responsibilities:

  • Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers.

  • Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets.

  • Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams.

  • Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager.

  • Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary.

  • Upsell the full range of companies products and services-including energy procurement, lubricants, tanks, and fuel cards-to maximize revenue.

  • Provide timely reports and information as required by the Regional Commercial Manager or General Manager.

  • Fully utilize all company systems and processes; assist in office-based support when necessary.

  • Collaborate with internal departments to drive customer loyalty through Price Risk Management proposals and sustainability offerings.

  • Work closely with colleagues across the business to strengthen the overall customer offering and improve loyalty.

  • Process customer orders, manage queries, and consistently deliver outstanding customer service.

  • Champion a health and safety-focused culture at all times.

  • Conduct customer meetings and account reviews via video conferencing tools when face-to-face meetings are not possible.

  • Collaborate with the Regional Commercial Manager and Marketing Department to minimize customer churn through targeted campaigns and portfolio action plans.

  • Maintain a professional and reputable approach in all internal and external interactions.

  • Ensure consistency of job functions and processes across businesses in the UK to promote operational unification.

  • Maximize sales opportunities by targeting vertical markets across Agricultural, Industrial, and Farm Group sectors, for both rigid and articulated delivery modes.

  • Integrate newly acquired business accounts from the Business Development team into the existing portfolio, ensuring thorough follow-up to explore cross-sell and up-sell opportunities and strengthen customer relationships.

  • Manage financial risk by working alongside the Credit Department to ensure customers trade within agreed financial terms and limits.

Essential Skills:

  • Proven telephone sales experience in a fast-paced, target-driven environment.

  • Field-based sales and business development experience, ideally within Commercial, Agricultural, or Industrial sectors.

  • Key account management experience with a focus on achieving revenue and growth targets.

  • Full UK driving licence.

  • Strong computer literacy, particularly in Microsoft Word, Excel, and Outlook.

  • Excellent interpersonal and communication skills-both written and verbal.

  • Ability to thrive in a high-pressure, KPI-driven environment.

  • Self-motivated and capable of working independently as well as collaboratively within a team.

  • Demonstrated success in a competitive sales environment.

  • Skilled at building and maintaining long-term relationships to drive customer loyalty and repeat business.

  • Proactive, solutions-oriented, and confident in taking the initiative.

  • Ability to engage professionally with a diverse customer base across multiple sectors.

Desired Skills:

  • Experience in a target-driven telephony sales environment is highly desirable.

Hours of Work:

  • Monday to Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break)

  • Office-based from Monday to Wednesday; remote work on Thursday and Friday

  • Note: A full driving licence and access to a vehicle are likely required due to the role's regional nature.

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Customer Service Advisor

Bristol, South West Bio-Techne

Posted 2 days ago

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Job Description

**By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.**
Reports To: Customer Services Manager
Location: Bristol, United Kingdom
Hours of Work: 37.5 hours per week
**Position Summary**
The Customer Services team at Bio-Techne play a key role in delivering exceptional customer service to the business key stakeholders, from initial point of contact and placing of orders, through to the aftersales service, ensuring the customer experience is exceptional throughout the entire process. This team role requires individuals who are highly motivated, are passionate about customer service, and encourage engagement with the customer.
**Essential Functions**
**The team**
+ Be the point of contact for incoming sales enquiries by telephone, e-mail and "live-chat"
+ Processing of sales orders received by email, telephone order, postal orders, and e-commerce in an accurate and efficient manner to ensure minimal errors occur.
+ Raising customer quotations, proformas and coordinate stock returns where required
+ Providing an excellent Customer Service support by working closely with other internal departments - Sales, Accounts, Despatch, Technical Service, Marketing, etc.
+ Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
+ Manage non-technical complaints that are received.
+ Manage backorder process to ensure customers are kept informed of any date changes.
+ Manage new account process and documentation required.
+ Ensure customer database is regularly updated and all information logged.
+ Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
+ Gain a basic level of key product knowledge.
+ Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
+ Work as part of a team to achieve the overall goals but have the motivation to be self-driven to deliver exceptional customer service at every point of customer and interdepartmental contact.
+ Support Bio-Techne ethos of a great global offering of a quality portfolio of products and services.
+ Drive best practice and ensure maximum productivity & utilisation
**Minimum Requirements/Qualifications:**
+ General Education exam passes (or equivalent) in English and Maths
+ Experience of working in a customer focused environment
+ Fluent written and spoken English is essential.
+ Possess excellent IT skills, including experience of working with ERP/CRM platforms
**Skills required/desired:**
+ A commitment to total customer satisfaction
+ Conscientious, articulate, and possesses excellent presentation and teaching skills
+ A commitment to total customer satisfaction
+ Strong organisational and administration skills
+ German Language skill
+ Working knowledge of Microsoft D365 and or Salesforce desirable but not essential
**Personal Qualities:**
+ Ability to demonstrate a passion for customer service
+ Excellent telephone manner
+ Exceptional attention to detail, time management, and organizational skills
+ Excellent written and verbal communication skills
+ Ability to perform a wide variety of tasks and multi-task efficiently
+ Professional demeanour
+ Ability to remain calm under pressure
+ Ability to handle complaints and difficult situations
+ Ability to work in a fast-paced environment
**EPIC Attributes:**
Empowerment
Set clear goals to help ensure continuous improvement of support
Enjoy working as part of a team to deliver results, learn and share knowledge
Passion
Provide guidance and support to other team members and departments
Excellent attention to detail, time management and process management
Innovation
Outstanding problem solving and interpersonal skills
Self-directed and creative
Contribute to the success of the team and by challenging and offer suggestions/ideas and feedback
Collaboration
Work closely with all departments within EMEA to ensure superior customer support
Work closely with peers to ensure consistency of service across all areas
**Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.**
**Why Join Bio-Techne:**
**We offer competitive wages along with extensive benefits for employees and their families.**
**We invest in our employees' financial futures through retirement programs and an employee stock purchase plan.**
**We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.**
**We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.**
**We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.**
**Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.**
**To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.**
Bio-Techne empowers researchers in Life Science and Clinical Diagnostics by providing high-quality reagents, instruments, custom manufacturing, and testing services. Our family of brands creates a unique portfolio of products and services.
Science is our passion; it drives us to collaborate, develop, and manufacture award-winning tools that help researchers achieve reproducible and consistent results.
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Customer Service Advisor

BS37 5YS Bristol, South West Kinaxia Logistics

Posted today

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Job Description

permanent
Customer Service Executive

Based at David Hathaway part of the Kinaxia Group
Full Time | Permanent Role

Are you passionate about delivering amazing customer experiences?
Do you thrive in a fast-paced, people-first environment where no two days are the same?

We're on the lookout for a proactive, detail-oriented Customer Service Executive to join our dynamic team and become a key point of contact fo.









WHJS1_UKTJ

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Customer Service Advisor

BS20 7XT Bristol, South West Staffline Branches

Posted 3 days ago

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Job Description

temporary

Customer Service Advisor
Full Time | Fixed-Term (6-8 Weeks) | £29,113.44 per annum (pro rata)
Working Hours: Monday - Friday, 08:30-17:30 (1-hour unpaid lunch)
Location: Onsite ( Portbury)

We are currently looking for a proactive and experienced Customer Service Advisor to join our team on a temporary basis to cover long-term sickness (approximately 6-8 weeks). This is a fantastic opportunity to .









































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Customer Service Advisor

BS31 2UG Bristol, South West William Henry Associates Limited

Posted 4 days ago

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Job Description

permanent

Our client is a leading waste management company committed to providing sustainable and efficient waste disposal solutions. They take pride in their customer service and their efforts to make a positive environmental impact. They are now looking for a dedicated Customer Service Advisor to join their dynamic team and help maintain their excellent service standards.


Job Responsibilities:


Act as the fi.





WHJS1_UKTJ

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Customer Service Advisor

BS32 4TX Bristol, South West Transcomm Recruitment

Posted 12 days ago

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Job Description

permanent
A major UK & International 3pl, 4pl, transport, logistics and freight organisation is looking for an air & Sea assistant toensure smooth freight operations by handling day-to-day irregularities, liaising with customers and suppliers, and maintaining compliance with security, safety, company, and environmental regulations. No industry sector experience is required, just excellent customer services


R.




WHJS1_UKTJ

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