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Business Integrity Manager, Brand Homes

London, London Diageo

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**Job Description :**
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating.
**Context**
We operate in a dynamic and rapidly evolving regulatory environment with compliance pressures that are increasing at pace and scale. The regulatory risk landscape has significantly shifted over the last few years (and will continue to do so), presenting both challenges and opportunities for our BI function now, next and beyond.
Diageo's **Spirit of Integrity** is foundational to the delivery of our Growth Ambition to be one of the best performing, most trusted and respected consumer products companies in the world.
Business Integrity, a team of specialist ethics and compliance professionals, plays a central role in promoting and protecting our Spirit of Integrity through designing, implementing, and monitoring an effective, risk-based, agile, and future-forward ethics and compliance program, while business partnering effectively with our market and functional leaders.
Working across our portfolio of Brand Homes in Scotland and Ireland is an exciting and exhilarating experience. Our Brand Homes are where visitors learn about the history and enduring legacy of our brands - these are customer focused businesses delivering, visitor experiences consisting of operations in retail, events and food and beverage. We aspire to make every visitor a lifelong brand ambassador by sharing the magical stories that lie behind the brands, and of course inviting them to sample our products.
The role covers Scotland and Irish Brand Homes. Irish Brand Homes consists of four different operations including the iconic Guinness Storehouse. Welcoming 1.4 million visitors per annum, the Home of Guinness tells the story of Arthur Guinness signing a 9,000 year lease on the St James Gate site in Dublin up to present day. The Guinness Storehouse was recently crowned Europe's Leading Beer Tour Visitor Experience and Europe's Leading Tourist Attraction in September 2023 at The World Travel Awards 2023.
Scotland Brand Homes is the result of a £185 million investment by Diageo to create a unique experience for visitors from all around the world. There are currently 15 visitor centres across Scotland. Our brand homes offer consumer immersive brand experience to deepen consumer connections with our brands and recruit new consumers to the categories we operate within.
This role will report to and work with the Business Integrity Manager for Luxury, Brand Homes and Global Marketing to support the delivery of the Business Integrity agenda.
**Role Responsibilities**
The role will provide day-to-day guidance on BI controls, risks, and compliance matters. Act as the primary point of contact for compliance queries and escalate complex or strategic issues to the BI Manager, Luxury, Brand Homes, Global Marketing.
The BI Manager will support operational delivery and facilitates functional compliance activities. They will conduct the following:
+ **Embedding Culture of Integrity:** Support the implementation of global BI programs, policies, and the Code of Business Conduct (CoBC) at the local level. Partner with local management to promote ethical behaviour and reinforce compliance expectations within the market.
+ **Training, Communication, and Awareness:** Deliver training programs and awareness initiatives on the CoBC and compliance policies such as Integrity days and Ethics moments.
+ **Risk Management Support:** Facilitate RMCs, with a focus on proactive risk management and addressing emerging risks through preventive measures.
+ **Speak Up and Investigations Support:** Act as the first point of contact for Speak Up cases within Brand Homes, ensuring they are logged and managed in a timely manner. Support investigations focusing on fact-finding and implementation of remediation actions.
+ **Monitoring and BI Controls Implementation:** Monitor compliance with key BI controls such as Gifts & Entertainment (G&E) and Conflicts of Interest (COI) in the market. Flag risks and issues to the Global Functions BI Lead and apply mitigation procedures.
+ **Data and Reporting Support:** Provide local data inputs for regional and global reporting, ensuring timely and accurate submissions. Conduct basic data analysis to identify trends and escalate insights to the Regional BI Lead for further action.
+ **Governance and Reporting Support:** Support market-level governance processes, such as periodic reviews and local governance forums. Ensure local reporting aligns with regional templates and requirements.
+ **Change Management Support:** Assist with the rollout of new BI programs and regulatory updates within Brand Homes, ensuring alignment with local operations.
+ **Investigation and Root Cause Analysis Proficiency:** Proficient experience in overseeing Speak Up processes, managing breach investigations, and conducting root cause analyses to address systemic issues and improve compliance culture.
**Experience Required**
+ 5+ years' experience in compliance, ethics, governance, risk management, and internal controls. Familiarity with investigations and root cause analysis; audit or legal experience is a plus but not mandatory.
+ Strong analytical skills to identify risks and trends and provide actionable insights. Attention to detail to ensure high-quality execution of compliance initiatives.
+ High level of personal integrity and the ability to role model ethical behaviour.
+ Skilled at working through ambiguity and complexity, with the ability to adapt to fast-paced environments.
+ Attention to emerging risks.
+ Strong focus on execution, delivering results to impeccably high standards.
+ Experience working across diverse cultures and geographies, with the ability to adapt communication and engagement strategies to local contexts.
+ Ability to foster collaboration and teamwork across different functions.
+ Strong communication skills to deliver training, drive awareness, and influence stakeholders on compliance matters. Ability to simplify complex compliance topics for local teams and ensure alignment with global standards.
**Working with Us**
Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
· Contemporary work life balance policies and wellbeing activities
· On site gym or subsidised gym membership
· Contributary pension scheme
· Comprehensive health insurance for you and your family
· On site nursery or vouchers
· Annual bonus (dependent on performance)
· Share options
· 28 days' vacation per annum
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you!
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
1HQ
**Additional Locations :**
Edinburgh Park
**Job Posting Start Date :**
2025-05-09
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (
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Business Integrity Manager, Luxury, Brand Homes & Global Marketing

London, London Diageo

Posted 16 days ago

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Job Description

**Job Description :**
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating.
**Context:**
We operate in a dynamic and rapidly evolving regulatory environment with compliance pressures that are increasing at pace and scale. The regulatory risk landscape has significantly shifted over the last few years (and will continue to do so), presenting both challenges and opportunities for our BI function now, next and beyond.
Diageo's **Spirit of Integrity** is foundational to the delivery of our Growth Ambition to be one of the best performing, most trusted and respected consumer products companies in the world.
Reputation and trust take time and investment to build - yet can be lost in an instant. We expect all employees to uphold ethical standards, foster an inclusive culture and protect the company's reputation. Leaders play a significant role in cultivating a culture of integrity and protecting our license to operate. It is a personal responsibility that cannot be delegated.
Business Integrity, a team of specialist ethics and compliance professionals, plays a central role in promoting and protecting our Spirit of Integrity through designing, implementing, and monitoring an effective, risk-based, agile, and future-forward ethics and compliance program, while business partnering effectively with our market and functional leaders.
This role will support the Marketing Leadership team which is led by Diageo's Chief Marketing Officer and includes the global category directors, Chief Innovation Officer, Chief Digital Officer, General Manager for Luxury and Global Consumer Planning Director; and will also support the Diageo Luxury Group, which was established in 2022 and in July 2024, as part of Diageo's marketing transformation, its remit was expanded to cover our luxury portfolio of brands priced at more than $100. Diageo Luxury Group is made up of a Central team leading the way on Luxury Innovation and Marketing, Justerini & Brooks, Scottish Brand Homes and a Global Private Client Business. Our Luxury business is an exciting and significant growth engine for Diageo.
In addition this role will have line manager responsibilities for the Brand Homes BI Lead(s). These role(s) cover the Brand Homes in both Ireland and Scotland. Irish Brand Homes include the iconic Guinness Storehouse, Guinness Open Gate Brewery, Roe & Co Distillery, all situated within St James's Gate in Dublin, together with the Smithwick's Experience, in Kilkenny. Scotland Brand Homes is the result of a £185 million investment by Diageo to create a unique experience for visitors from all around the world. There are currently 15 visitor centres across Scotland with a 16th still being built. These centers create an opportunity to showcase the distilleries and provide opportunities for visitors to learn the history of the Diageo brands.
The BI Function lead will act as the first point of contact for the Luxury MD and her Leadership team, and for the MLT, positioning the BI function as a culture enabler that promotes ethical and compliant behaviour across all levels.
They will be involved in implementing and embedding global BI programs and CoBC global policies within the Function and drive the communications and employee engagement and market execution including internal and external comms and campaigns (e.g. awareness, integrity days, ethics moments).
**Role Responsibilities**
The BI Function Lead supports operational delivery and facilitates local compliance activities. They will conduct the following:
+ **Embedding Culture of Integrity:** Support the implementation of global BI programs, policies, and the Code of Business Conduct (CoBC) within the Function. Partner with local management to promote ethical behaviour and reinforce compliance expectations within the market.
+ **Training, Communication, and Awareness:** Deliver Function-specific training programs and awareness initiatives on the CoBC and compliance policies such as Integrity days and Ethics moments. Coordinate with the Regional BI Lead to ensure training materials are relevant and tailored to the local context.
+ **Risk Management Support:** Facilitate Global Marketing and Luxury RMCs, with a focus on proactive risk management and addressing emerging risks through preventive measures. Assist in local risk identification and mitigation activities, working under the guidance of the Regional BI Lead. Facilitate the collection of Key Risk Indicators (KRIs) and report Function-level risks to regional governance forums.
+ **Speak Up and Investigations Support:** Act as the first point of contact for Speak Up cases within the market, ensuring they are logged and managed in a timely manner. Support investigations focusing on fact-finding and implementation of remediation actions.
+ **Monitoring and BI Controls Implementation:** Monitor compliance with key BI controls such as Gifts & Entertainment (G&E) and Conflicts of Interest (COI) in the Function. Flag risks and issues to the Regional BI Lead and apply mitigation procedures.
+ **Controls Support:** Support for the Global Controls Assurance (GCA) team with the CARM agenda, support with tailoring of control sets and designs for the market, control mapping, and identifying the control owner in the business.
+ **Data and Reporting Support:** Provide local data inputs for regional and global reporting, ensuring timely and accurate submissions. Conduct basic data analysis to identify trends and escalate insights to the Regional BI Lead for further action.
+ **Governance and Reporting Support:** Support market-level governance processes, such as periodic reviews and Function governance forums. Ensure Function reporting aligns with templates and requirements.
+ **Change Management Support:** Assist with the rollout of new BI programs and regulatory updates within the Function, ensuring alignment with local operations. Act as a liaison between the Regional BI Lead and Function teams to facilitate smooth program implementation.
+ **Investigation and Root Cause Analysis Proficiency:** Proficient experience in overseeing Speak Up processes, managing breach investigations, and conducting root cause analyses to address systemic issues and improve compliance culture.
+ **Team leadership and talent development:** Develop and execute career development plans for team members, offering mentorship, coaching, and access to learning opportunities to build future leaders in compliance.
**Experience Required**
+ Proven experience in compliance, ethics, governance, risk management, and internal controls. Familiarity with investigations and root cause analysis; audit or legal experience is a plus but not mandatory.
+ Strong analytical skills to identify risks and trends and provide actionable insights. Attention to detail to ensure high-quality execution of compliance initiatives.
+ High level of personal integrity and the ability to role model ethical behaviour.
+ Skilled at working through ambiguity and complexity, with the ability to adapt to fast-paced environments.
+ Attention to emerging risks.
+ Strong focus on execution, delivering results to impeccably high standards.
+ Experience working across diverse cultures and geographies, with the ability to adapt communication and engagement strategies to local contexts.
+ Ability to foster collaboration and teamwork across different functions.
+ Strong communication skills to deliver training, drive awareness, and influence stakeholders on compliance matters. Ability to simplify complex compliance topics for Function teams and ensure alignment with global standards.
**Working with Us**
Flexibility is key to success. From part-time and compressed hours to different locations our people work flexibly in ways to suit them. Talk to us about what flexibility means to you and we'll work together so that you're supported from day one.
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:
· Contemporary work life balance policies and wellbeing activities
· On site gym or subsidised gym membership
· Contributary pension scheme
· Comprehensive health insurance for you and your family
· On site nursery or vouchers
· Annual bonus of circa 20% of your base salary (dependent on performance)
· Share options
· 28 days' vacation per annum
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you!
_If you require a reasonable adjustment, please ensure that you capture this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
1HQ
**Additional Locations :**
Edinburgh Park
**Job Posting Start Date :**
2025-04-16
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (
This advertiser has chosen not to accept applicants from your region.

Business Manager

Hounslow, London £30500 - £61000 Annually Renault Retail Group UK Ltd

Posted 6 days ago

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permanent

Business Manager
Automotive Retail Dealership
Brentford (TW8)
£30,500 pa, OTE £1,000 pa uncapped + car
 

Renault London West  seeks an experienced Business Manager to join our busy dealership on the Great West Road (postcode TW8).

This role involves controlling the finance, insurance, add-on sales and prospecting activity of number of Car Sales Executives that operate at our dealership in Brentford.

This is a busy, productive Renault, Dacia and approved used car dealer with a large customer base, high enquiry levels and sales leads. The Business Manager will need to be organised, efficient and prepared to assist the New Car Sales Manager, Used Car Sales Manager and Head of Business in leading the F&I function of our New Car Sales and Used Car Sales departments.

The main duties include:

  • Stacking deals, second-facing customers when necessary, and coaching sales executives to help maximise Finance, insurance and add-on penetration
    • li>Working closely with management to help the sales team maintain F&I penetration levels
  • Carrying out vehicle part-exchange appraisals / valuations
  • Assisting management with audits of the sales process and other ad-hoc projects

Previous experience with the Renault and Dacia brand is advantageous, but we are open to considering candidates with business manager / transaction manager experience at any other volume brand.

We will consider main dealer candidates that are operating in any of the following job titles in their current employment: Business Manager, Transaction Manager, F&I Manager or Sales Controller.


Working pattern

This role operates on full time hours which will include weekend working. We’re open to flexible working options  – just ask.

Furthermore, you must hold a Full UK Driver’s license in order to be considered for this role. It is essential for our company car insurance, carrying out test drives and eligibility to our Company Car scheme.

In return we offer a basic salary of £30,500 per a um, uncapped commission, OTE 1,000 pa plus a company car.

Fringe benefits include 25 days annual leave, pension scheme, subsidised car option after 3 months’ service (loan plan scheme), share options, gym membership discount, cycle-to-work scheme, discounts on company products and services, and superb career opportunities Group-wide.

How to Apply
Hit "Apply Now" and follow the instructions which will include a request to upload your CV.

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Business Manager

Whitton, London £29500 - £55000 annum Perfect Placement

Posted today

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Job Description

Permanent
Our client requires a Business Manager / Transaction Manager to join their successful sales department in the Ipswich area

Working for an Automotive family-run independent garage, the successful Business / Transaction Manager will become an integral cog in this prestige Brand.

You can expect On Target Earnings of £6000 with a base salary of £9500.
 
Benefits:
  • Basic salary up to £ ,500
  • Uncapped earning potential
  • Real opportunities for long-term career progression
  • Join a supportive, close-knit team in a respected family-run business
  • Be part of a growing company at a truly exciting time
Duties:
  • Understanding all aspects of financial and insurance product regulation
  • Monitoring Finance and Insurance performance against company budget
  • Supporting the Car Sales staff on a daily basis
  • Build a rapport with Customers
Requirements:
  • Have a previous experience within a Dealership environment
  • Excellent Customer Service Skills
  • A proven Career History as a Business / Transaction Manager– with figures to prove it
  • Experience in managing and supporting a car sales team
If you are interested in hearing more or wish to apply for this Business / Transaction Manager job please send your CV to Danielle Axtell Carty quoting the job followed by the reference number.

© Perfect Placement UK Ltd – See our website for details
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Business Manager

London, London Charlotte Tilbury

Posted 15 days ago

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Permanent
Business Manager, Charlotte Tilbury, Westfield White City

Full-time position

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About Your Role

You act as the ultimate Charlotte Tilbury ambassador by leading and engaging your team with the unique Tilbury vision. You are a dynamic and inspirational Business Manager who is a true coach that helps develop the team to achieve all sales and operational targets. You demonstrate the ability to recruit and train #1 talent for expert artistry and never-ending Tilbury Theatre. You are flexible and a strong communicator that has the capability of guiding and supporting the team. You pride yourself on creating and driving magical customer experience by building genuine emotional connections.

You think limitlessly, not only do you dare to dream it – you dare to do it.

As a Charlotte Tilbury Business Manager you will
  • Deliver weekly and Monthly productivity reporting to the Field Sales Manager
  • Driving sales success through motivation of the team to hit daily and monthly KPI targets
  • Leading a #1 team through daily briefs, performance 121 meetings, tilbury theatre eventing and general line management
  • Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions)
  • Working and liaising with host store partners and senior stakeholders, ensuring brand compliance with policies and procedures
  • Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Field Sales Manager on stock lines
  • People planning, ongoing talent management and succession planning of the team.
  • Acts with integrity when dealing with complex people matters, adhering to People policies and processes, seeking advice and guidance when necessary.
  • Owning the end-to-end recruitment process in your store, proactively sourcing exceptional talent and providing a magical candidate experience to all applicants
  • Identify the training needs of the team in collaboration with the Field Training Manager and provide feedback about advancement in opportunity areas
  • Drive and build your business KPI performance to achieve market leading results and maintain #1 ranking and #1 growth
  • Ensure the best customer experience is being delivered, embedding the magic service methodology, and building brand awareness by creating lasting emotional connections with customers
  • Own your counter metrics and unlock the steps that need to be taken to manage future risks and opportunities
  • Think limitlessly with your plan for the calendar year with consideration for New Product Launches, and activity/market impacts from the previous year of trade
  • Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
  • Adhere to health and safety guidance in the workplace
  • Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves
  • Naturally creative, seeking innovative ways to over perform and deliver
  • An entrepreneurial mindset, focusing on the ‘why?’ and taking risks to reach for ‘wow’ results
  • Assertive with energy and drive to succeed
  • Strong emotional intelligence and engaging personable skills that can be adapted to suit
  • Ability to build and maintain strong relationships with your team and stakeholders
  • Acts with integrity and isn’t reluctant to hold ownership
Why join us?
  • We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow up training provided during your first months of employment. Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations
  • Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals
  • You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
  • Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
  • Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.

If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!

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Customer Care Manager - New Homes

Greater London, London £65000 - £70000 Annually Wheatstone Solutions

Posted 11 days ago

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permanent

Customer Care Manager - Permanent - London, Essex & Hertfordshire - Up to £70,000 plus package

Introduction & Role

We are currently representing a House Builder, who are seeking a Customer Care Manager to join their team on a permanent basis.

The role entails maintaining a high standard of Customer Service and continuously improving the Customer's experience whilst managing both internal and external stakeholders including Customer Care Operatives as well as Contractors. 

The position is based both at office and on site.

Day to day

  • Carrying out defect inspections on all properties across the region.
    • li>Instruct contractors to carry out works monitoring cost recovery.
  • Manage project works ensuring the customer is kept up to date at all times.
  • Attend end of defect inspections.
  • Support the Customer Relations Manager and wider team, managing the Customer Care Operatives day to day ensuring Health & Safety is adhered to and quality of work is to the best level.
  • Feedback to the department on continuous patterns that arise to ensure quality is upheld across all builds.
  • Be first point of escalation for customer complaints.
  • Liaise with H&S teams to ensure all processes and training is up to date.
  • Assist the Head of Customer Care ad-hoc as required.
  • Carry out home demonstrations and handover when necessary
  • Writing reports from inspections to discuss with the Customer Care department and relevant stakeholders.

Key Skills required

  • Previous experience within a Customer Service Manager role in the new homes industry.
  • Excellent NHBC knowledge.
  • Flexibility to travel to sites both across London, Essex and Hertfordshire predominantly.
  • Excellent communication and customer facing skills
  • Good Technical knowledge to be able to diagnose issues and act accordingly.
  • Excellent report and email writing skills and proficient with IT.

Please apply below or contact Chris Ellis at Wheatstone Solutions for more information.

This advertiser has chosen not to accept applicants from your region.

School Business Manager

Hertfordshire, Eastern £32000 - £40000 Annually Aspire People

Posted today

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Job Description

contract
School Business Manager

As a School Business Manager, you will take responsibility for the financial, operational, and administrative management of the school, ensuring that the school runs smoothly and efficiently. You will support the Headteacher and the leadership team in achieving the school's vision and strategic goals. This role is integral to the smooth functioning of the school and requires a proactive, solution-focused approach.

The position is a fixed term, Full Time role totaling 37 hours per week to cover a maternity leave for approximately 9 months.
The salary on offer is between 32,000 - 40,000 (dependent upon experience)

Key Responsibilities:
* Lead the management of the school's financial resources, including budgeting, forecasting, and financial reporting.
* Oversee the effective deployment of the school's physical resources, including premises management and facilities.
* Manage school staff payroll, recruitment, and HR-related matters.
* Ensure compliance with all relevant regulations, policies, and procedures, including health and safety, safeguarding, and data protection.
* Work closely with the Headteacher and Governors to support the strategic development of the school.
* Manage school income generation, including fundraising, grants, and external funding opportunities.
* Lead the school's operational risk management, ensuring robust policies and procedures are in place.
* Oversee the school's administrative functions, including IT systems, procurement, and communication.

Essential Skills and Qualifications:
* A relevant professional qualification (e.g., CIMPSA, ACA, ACCA, or similar) or significant experience in school business management.
* Strong knowledge and experience of financial management, budgeting, and forecasting within a school or educational setting.
* Excellent leadership, communication, and interpersonal skills.
* Experience in facilities management and premises health and safety.
* Ability to work under pressure, with excellent time management and organizational skills.
* A proactive approach to problem-solving and strategic thinking.
* Knowledge of safeguarding and child protection procedures.

To find out more about Aspire People head to our website (url removed)

Aspire People Limited provides services as an Education Agency and an Education Employment Business. Aspire People is committed to safeguarding and promoting the welfare of pupils and expects every candidate to share this commitment. Placements are subject, to appropriate Child Protection screening, including checks with former employers and the Disclosure and Barring Checks.
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Senior Business Manager

Greater London, London The Francis Crick Institute

Posted 3 days ago

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Job Description

permanent

The Francis Crick have an exciting opportunity available for a Senior Business Manager ? to join one of the world’s leading research Institutes at a crucial time in its evolution, and play a definitive role in shaping it for the future. You will join us on a full time,  permanent  basis,  and in return, you will receive a competitive with benefits, subject to skills and experience.

Working pattern: Monday – Friday. This is a full-time permanent position on Crick terms and conditions of employment.

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose, and treat illnesses such as cancer, heart disease, infectious diseases, and neurodegenerative conditions.

The Senior Business Manager role:

The Crick’s Business Office has been created to establish an expanded translational and commercial offering from the Crick. There are four core functions: Translation & Entrepreneurship, Commercial Portfolio, Business Development and Business Operations.

The Business Development team is responsible for driving the development and execution of the Crick’s translation and commercial activity. This involves identifying partners for different translational and commercial opportunities, negotiating and concluding optimal deals and post-signature management to ensure delivery of such agreements. 

The Senior Business Manager is a new role within the team. You will report into the Head of Business Development, working closely with them and the Business Development team to ensure appropriate identification, negotiation, conclusion and post-signature management of deals that further the Crick strategy, while protecting the charitable objectives.

We are seeking a candidate with demonstrated expertise in innovation, commercialization, intellectual property (IP), and due diligence, along with strong negotiation skills.

The ideal candidate will possess a background in bioscience or a related discipline and/or equivalent experience. Success in this role will require strong collaboration skills, as you will work closely with internal teams across the organization and engage with external stakeholders and third-party partners.

As a Senior Business Manager at the Crick, you will:

  • Negotiate and secure deals, including undertaking the development and execution of the Crick’s translation and commercial activity
    • li>Deliver market, competitor and financial analyses to support commercialisation of the translational pipeline and development of the overall commercial portfolio
  • Provide commercial and translational portfolio analysis (including resourcing and forecasting) across all Business Office team functions
  • Produce insight and analysis outputs, including reports, briefings, presentations, recommendations and analytics/data visualisation, with a high degree of accuracy and attention to detail in partnership with the Business Development team and Crick scientists develop effective, data-driven business cases and ‘pitch-decks’ to support commercialisation opportunities
  • Work with the Business Office Operations team to ensure the collection and maintenance of appropriate and accurate commercial data and information for monitoring performance against KPIs.

As our Senior Business Manager, you will bring:

  • Undergraduate degree in bioscience or related discipline, or equivalent experience
  • Highly organised with comprehensive experience of working in a demanding environment, either academia or industry. Demonstrating the ability to command the confidence of all those reliant on the effective delivery
  • Extensive experience of technology/opportunity assessment, marketing and licensing, as well as legal and technical aspects of contract, collaboration, licensing and corporate agreements.  This needs to be evidenced through a deal sheet.
    • li>An extensive network in the investment, pharmaceutical and biotech industry, gained through experience of working in or with such sector.
  • Strong analytical skills with the ability to interpret and explain concepts clearly
  • Strong liaison and negotiation skills with the ability to respond appropriately, confidently and sensitively in relation to academic and commercial partners/clients

What will you receive?

At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development:

  • Candidates for this role will require the right to work in the UK as, unfortunately, the Crick cannot sponsor a visa for this role.

Generous Leave:

  • 28 days of annual leave, plus three additional days over Christmas and bank holidays.

Pension Scheme:

  • Defined contribution pension with employer contributions of up to 16%.

Health & Well-being:

  • 24/7 GP consultation services.
  • Occupational health services and mental health support programs.
  • Eye care vouchers and discounted healthcare plans.

Work-Life Balance:

  • Back-up care for dependents.
  • Childcare support allowance.
  • Annual leave purchase options.

Perks:

  • Discounted gym memberships, bike-to-work scheme, and shopping discounts.
  • Subsidised on-site restaurant and social spaces for team interaction.

Development & Recognition:

  • Comprehensive training, mentoring, and a pay structure with performance-linked progression.

Closing date:  6th July 2025

If you feel you have the skills and experience to become our Senior Business Manager,  please click ‘apply’ today, we’d love to hear from you!

Please note, this role may be taken down before the closing date if a suitable candidate is found, therefore we advise that you apply for the role as soon as you can

All offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.

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