6 Customer Care Technician jobs in Cheshire

Why Greencore?

We\'re a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better.

We\'re a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK\'s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of £1.9bn.

Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties.

Our Warrington site is also known as the Italian centre of excellence, recent expansion and investment make this site a state-of-the-art manufacturing unit! We produce high quality Italian ready meals for both Tesco & Co-Op.

What You\'ll Be Doing

As one of our highly motivated Asset Care Technicians, you will:

• Carry out both electrical and mechanical fault finding, problem solving, planned and preventative maintenance on plant equipment to maximise equipment reliability, performance and up time
• Respond to internal customer needs to maximise production up time according to given priorities
• Comply with food safety standards and controls to ensure all work is carried out correctly and safely
• Complete all necessary documentation ensuring that it is kept accurate and is audit ready
• Identify and recommend opportunities for improvements to promote Health & Safety and/or operational efficiency and effectiveness

SHIFT PATTERN: 4on4off (PM Shift)

What We\'re Looking For

We\'re not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity.

Our Asset Care Technicians will have:

• Level 2 (Engineering) or equivalent experience with appropriate certification
• High level of understanding/knowledge around Mandatory & compliance daily tasks
• Knowledge of maintenance Engineering Systems within a manufacturing environment
• Food/FMCG Manufacturing Experience is desirable

If this sounds like you join us, grow with Greencore and be a part of driving our future success.

What You\'ll Get In Return

• Competitive salary and job-related benefits
• Holidays
• Pension up to 8% matched
• Company share save scheme
• Greencore Qualifications
• Exclusive Greencore employee discount platform
• Access to a full Wellbeing Centre platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

• As the Customer Service Specialist, you will be supporting operational change within the team to ensure efficient and effective use of resources.
• Resolving customer queries (telephone/email /online)
• As the Customer Service Specialist, you will be taking incoming and making outgoing telephone calls
• Respond to internal and external information requests/queries
• As the Customer Service Specialist, you will review and monitor recorded trainings on the website 
• Collation and review of customer feedback
• As the Customer Service Specialist, you will be the first line of response for customer complaints
• Monitoring adherence to company and regulatory body standards, Maintenance of customer records (Microsoft Dynamics CRM)

• Previous experience working in a busy office supporting customer queries and complaints
• Educated to A-Level
• Strong administration and data entry skills
• Proficient in Microsoft Office (Word, Excel) and other IT software
• Experience in the use of computerised CRM systems
• Excellent written and verbal communication skills
• Detail oriented and a diligent approach to the completion of tasks
• Solution-focused
• Excellent interpersonal skills  
• Experience and ability to manage multiple tasks simultaneously
• Ability to work to deadlines and to be able to prioritise tasks and requirements 
• Excellent time management
• Working knowledge of computerised CRM system (preferably Microsoft Dynamics) 

A Customer Care Advisor / Repairs Planner is required for a contractor based in Greater Manchester for an initial 5 months contract which could lead into a permanent post. The role is working on behalf of a housing association covering the Oldham area.

Key responsibilities:

* Monitor the live job schedule board to ensure engineers are fully utilized throughout the day

* Arranging follow on appointments for any jobs not completed on first visit.

* Allocate Emergencies throughout the day

* Closing jobs in the system complete or cancelled as the day unfolds.

* Clear any jobs flagged as no access (48 hours)

* Appointing any jobs that are unappointed in the system

* Planning appointments for any Legal Disrepair Jobs

* Dealing with any Out of Hours jobs including payments.

* Raising Purchase orders as required.

This is an outstanding opportunity to join a well respected employer with good long term prospects.

RG Setsquare is acting as an Employment Business in relation to this vacancy.

Methven UK are a tap and shower distributor within the KBB industry and we are looking for a skilled and motivated Technical Customer Care Advisor to join our team. In this role, your technical expertise and excellent communication skills will play a vital part in enhancing customer satisfaction by providing accurate product information and troubleshooting assistance. If you're passionate about delivering exceptional service and enjoy solving technical problems, we would love to hear from you!

• Provide technical support and guidance to customers regarding products and services
• Handle complex customer inquiries and issues related to product specifications, installation, and functionality
• Collaborate with internal teams to resolve technical challenges and enhance customer experience
• Maintain thorough knowledge of product offerings, features, and technical specifications
• Document customer interactions and feedback to improve service processes and product quality
• Identify opportunities for product improvements based on customer feedback and technical assessments

Requirements

• Experience in a technical support or customer care role, preferably in the building materials or plumbing industry (Desirable) - with commitment from you and training by us, we can build your knowledge in this area.
• Strong technical knowledge of plumbing products and systems (Desirable)
• Excellent problem-solving skills and the ability to communicate information clearly
• Proficient in using customer service software and Microsoft Office Suite
• Strong attention to detail and commitment to delivering high-quality customer service
• Ability to work collaboratively within a team while also being self-motivated

Benefits

• 25 days annual leave per year.
• 8 bank holidays
• Salary Sacrifice Pension scheme at 4% employer contribution.
• Health Care Cash Plan
• Cycle Scheme
• Life assurance
• Critical Illness
• Income Protection
• Great Rewards (Cashback, Money Off Platform)

Working Hours:

Monday - Thursday
8:30am - 5pm

Friday
8:30am - 3:45pm

Sound like the role for you?

Come join us and work with great people, great brands and a growing business. All you need to do is hit the apply button and be part of a company that is making life better for our customers, consumers and communities!

?Customer Service Technician

Business Area: IT

Place of Work: Liverpool

Contract Type: Permanent

When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career.

Given our size, you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts.

About the role

In your role as Customer Service Techn.

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