Customer Care Technician

Grange, North West Construction Resources

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Job Description

full time

One of the UK’s leading 5-star housebuilders, known for delivering high-quality homes across the country, is looking for a Customer Care Maintenance Operative/Technician to join their North West team.

With a strong reputation for excellence and customer satisfaction, they focus on building well-designed, sustainable communities.

Focusing on delivering exceptional post-purchase support to homeowners within the North West region, you’ll visit customers' new homes to rectify reported defects, at the instruction of the office-based coordination team.

Key Responsibilities:

  • Conduct inspections and perform maintenance tasks on newly occupied homes, ensuring all work meets the highest quality standards.
  • li>Address and resolve reported defects promptly, maintaining clear communication with homeowners throughout the process.
  • Coordinate with the Customer Care Team to ensure all necessary resources are available prior to appointments.
  • Maintain accurate records of completed tasks and escalate any unresolved issues as needed.
  • Uphold health and safety protocols, including the proper use of personal protective equipment (PPE) and adherence to property protection requirements.

Experience and Qualifications:

  • Proven experience in a multi-trade role, with skills in basic plumbing, carpentry, tiling, and decorating.
  • Preferably experienced in the new build housing industry.
  • Strong problem-solving abilities and adaptability to various maintenance challenges.
  • Excellent interpersonal and communication skills, with a commitment to delivering outstanding customer service.
  • Ability to work independently, manage time effectively, and prioritize tasks.
  • Possession of a valid UK driving licence.

Working Conditions:

  • The role involves both indoor and occasional outdoor work in varying weather conditions.
  • Travel to different site locations within the North West region is required.
  • Occasional flexibility regarding working hours and duties is required off a 40hour working week.

Benefits:

  • Competitive salary of up to £36,000.
  • li>Opportunity to earn commission based on TrustPilot surveys.
  • Company van provided for work-related travel.
  • Annual company bonus scheme.
  • Contributory pension plan.
  • 25 days of annual leave plus bank holidays.
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Asset Care Technician - Warrington

WA1 4SF Warrington, North West Greencore Group

Posted 11 days ago

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Job Description

Why Greencore?

We\'re a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better.

We\'re a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK\'s food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY23, we generated revenues of £1.9bn.

Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,400 daily deliveries of our own chilled and frozen produce and that of third parties.

Our Warrington site is also known as the Italian centre of excellence, recent expansion and investment make this site a state-of-the-art manufacturing unit! We produce high quality Italian ready meals for both Tesco & Co-Op.

What You\'ll Be Doing

As one of our highly motivated Asset Care Technicians, you will:

  • Carry out both electrical and mechanical fault finding, problem solving, planned and preventative maintenance on plant equipment to maximise equipment reliability, performance and up time
  • Respond to internal customer needs to maximise production up time according to given priorities
  • Comply with food safety standards and controls to ensure all work is carried out correctly and safely
  • Complete all necessary documentation ensuring that it is kept accurate and is audit ready
  • Identify and recommend opportunities for improvements to promote Health & Safety and/or operational efficiency and effectiveness

SHIFT PATTERN: 4on4off (PM Shift)

What We\'re Looking For

We\'re not all the same at Greencore and our differences help us to make every day taste better for all our stakeholders. We truly put our people at the core and are proud of our diversity.

Our Asset Care Technicians will have:

  • Level 2 (Engineering) or equivalent experience with appropriate certification
  • High level of understanding/knowledge around Mandatory & compliance daily tasks
  • Knowledge of maintenance Engineering Systems within a manufacturing environment
  • Food/FMCG Manufacturing Experience is desirable

If this sounds like you join us, grow with Greencore and be a part of driving our future success.

What You\'ll Get In Return

  • Competitive salary and job-related benefits
  • Holidays
  • Pension up to 8% matched
  • Company share save scheme
  • Greencore Qualifications
  • Exclusive Greencore employee discount platform
  • Access to a full Wellbeing Centre platform

Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career.

Permanent - Full-Time Salary: NegotiableLocation: Warrington, Cheshire, WA1 4SF
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Technical Customer Care Advisor

Golborne, North West GWA Group

Posted 17 days ago

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Job Description

Permanent

Methven UK are a tap and shower distributor within the KBB industry and we are looking for a skilled and motivated Technical Customer Care Advisor to join our team. In this role, your technical expertise and excellent communication skills will play a vital part in enhancing customer satisfaction by providing accurate product information and troubleshooting assistance. If you're passionate about delivering exceptional service and enjoy solving technical problems, we would love to hear from you!

Responsibilities
  • Provide technical support and guidance to customers regarding products and services
  • Handle complex customer inquiries and issues related to product specifications, installation, and functionality
  • Collaborate with internal teams to resolve technical challenges and enhance customer experience
  • Maintain thorough knowledge of product offerings, features, and technical specifications
  • Document customer interactions and feedback to improve service processes and product quality
  • Identify opportunities for product improvements based on customer feedback and technical assessments

Requirements

  • Experience in a technical support or customer care role, preferably in the building materials or plumbing industry (Desirable) - with commitment from you and training by us, we can build your knowledge in this area.
  • Strong technical knowledge of plumbing products and systems (Desirable)
  • Excellent problem-solving skills and the ability to communicate information clearly
  • Proficient in using customer service software and Microsoft Office Suite
  • Strong attention to detail and commitment to delivering high-quality customer service
  • Ability to work collaboratively within a team while also being self-motivated

Benefits

  • 25 days annual leave per year.
  • 8 bank holidays
  • Salary Sacrifice Pension scheme at 4% employer contribution.
  • Health Care Cash Plan
  • Cycle Scheme
  • Life assurance
  • Critical Illness
  • Income Protection
  • Great Rewards (Cashback, Money Off Platform)

Working Hours:

Monday - Thursday
8:30am - 5pm

Friday
8:30am - 3:45pm

Sound like the role for you?

Come join us and work with great people, great brands and a growing business. All you need to do is hit the apply button and be part of a company that is making life better for our customers, consumers and communities!

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Customer Service Technician

L3 1PY Liverpool, North West USS

Posted 2 days ago

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Job Description

permanent

?Customer Service Technician

Business Area: IT

Place of Work: Liverpool

Contract Type: Permanent

When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career.

Given our size, you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts.

About the role

In your role as Customer Service Techn.












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