What Jobs are available for Customer Service Representatives in Bishop Auckland?

Customer Service Advisor

Part-Time | 12-Month Fixed-Term Contract
Location: Durham
Hourly Rate: 12.60 - 18.90

Key Details:

Hours: 27.5 per week

Shifts: 9:00-11:00 AM or 2:30-4:30 PM

Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)

Perks:

Vouchers awarded for star performance

Free tea and coffee available onsite

About the Role

We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

What You'll Be Doing

• Handling inbound and outbound calls, emails, and customer enquiries
• Completing transactions and maintaining accurate digital and manual records
• Managing daily workloads to meet deadlines
• Escalating non-routine queries appropriately
• Collaborating with team members to support overall performance
• Providing general administrative support
• Ensuring compliance with internal controls and audit requirements

What We're Looking For

• Candidates from all customer service backgrounds
• Strong communication and interpersonal skills
• Proven ability to work effectively in a team or structured environment
• Good organisational and time management skills
• Excellent attention to detail and accuracy
• Commitment to delivering high-quality customer service

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate : 12.60PH
Location: Durham, DH1 1SL

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

Apply now and a member of the team will be in touch!

Customer Support Agent

Are you passionate about delivering frontline support to patients, carers, and professionals?

If so, we have the perfect opportunity for you to play a key role in supporting one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, the first point of contact for individuals and families seeking help, often in difficult moments.

Location: Work from home

Pay Rate:

• From 13.19 to 15.38 per hour (based on experience)

Benefits to include: 25 days paid holiday (increasing with service to 28 days) plus bank holidays

Working Hours:

• Full-time 35 hours/week
• Monday to Friday (9am - 5pm)
• 5 days/week

Initial Training Period: 3 weeks training (remote - virtual)

Our client is one of the UK's leading providers of mental health services, who believe in making every patient feel heard, supported, and cared for. We're looking for Customer Support Agents to join our dynamic Booking Hub team, you will be the first point of contact for individuals and families seeking help, often in difficult moments.

This is a fantastic opportunity for individuals who are naturally empathetic, calm under pressure, and thrive in high-volume, fast-paced environments! You'll need to be resilient, self-motivated, and accountable, someone who brings both heart and focus to every conversation.

What You'll be Doing:

• Provide frontline support to patients, carers, and professionals via telephone, email, and live chat.
• Handle enquiries with empathy, professionalism, and efficiency - even during busy periods.
• Book appointments and coordinating care in line with clinical requirements.
• Maintain accurate and timely records in our systems (e.g., Salesforce).
• Recognise and appropriately escalate safeguarding concerns or service disruptions.
• Work collaboratively with colleagues and supporting team cover to ensure service continuity.
• Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.
• When necessary, support the Clinical Partners Operations and Governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.

What We're Looking For:

Essential:

• Minimum 3 years' experience in a customer-facing or support role.
• Proven ability to remain composed and compassionate under pressure.
• Strong interpersonal and communication skills - both written and verbal.
• Experience using databases and managing confidential information responsibly.
• A personal sense of accountability and commitment to quality.

Desirable:

• Knowledge of mental health or healthcare environments.
• Experience with Salesforce or similar CRM systems.
• An understanding of safeguarding and sensitive issue handling.

What we can offer to you:

• Annual salary from 24,000 to 28,000
• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan
• Benefits Platform
• Life Assurance
• Discount Vouchers
• Flexible working opportunities to suit your personal needs
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Our client is committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.

If you have the experience and desire to work for a well-respected organisation offering personal and professional support, as well as development, then you could be a perfect fit for the team.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Troubleshoot and resolve technical issues related to our products and services.
• Provide clear and concise instructions and support to customers.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Maintain a high level of product knowledge to effectively assist customers.
• Contribute to the development of support documentation, FAQs, and knowledge base articles.
• Identify trends in customer inquiries and provide feedback to product and development teams.
• Strive to achieve and exceed customer satisfaction targets.
• Assist with onboarding new customers and provide introductory training on product features.
• Participate in team meetings and contribute to a positive and collaborative work environment.

• Proven experience in a customer service or technical support role.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Strong problem-solving and troubleshooting abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A passion for providing outstanding customer experiences.
• Basic technical aptitude and willingness to learn about our products.
• High school diploma or equivalent required; further education or certifications in customer service are a plus.
• Ability to work effectively as part of a team, even when based in the office.
• A positive attitude and a resilient approach to handling challenging situations.

• Lead, mentor, and coach a team of customer support representatives.
• Oversee daily customer support operations and ensure high-quality service delivery.
• Handle and resolve complex and escalated customer inquiries and complaints.
• Develop and implement customer service policies and procedures.
• Monitor and analyze customer support metrics (e.g., response times, resolution rates, customer satisfaction).
• Identify opportunities for process improvements and implement solutions.
• Train new team members and provide ongoing development for existing staff.
• Collaborate with other departments to ensure a seamless customer experience.
• Prepare regular reports on team performance and customer feedback for management.
• Foster a positive and supportive team environment.

• Proven experience in a customer support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent leadership, coaching, and team management skills.
• Strong understanding of customer service principles and best practices.
• Proficiency in CRM software and helpdesk ticketing systems.
• Excellent problem-solving, analytical, and decision-making abilities.
• Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
• Ability to manage multiple priorities and work effectively in a hybrid environment.
• Experience in developing training materials and conducting team training.
• A commitment to delivering exceptional customer service.
• Must be legally eligible to work in the UK.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify customer needs and help customers use specific features.
• Gather customer feedback and share insights with the team to improve service quality.
• Proactively identify opportunities to enhance the customer experience.
• Adhere to service level agreements and performance standards.
• Participate in team meetings and training sessions to stay updated on products and procedures.
• Contribute to a positive and collaborative team environment.

• Proven customer support or client service experience.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving abilities and the capacity to think on your feet.
• Proficiency with CRM software and helpdesk systems.
• A patient, empathetic, and customer-focused attitude.
• Ability to manage multiple tasks and prioritize effectively.
• Adaptability to learning new products and systems quickly.
• High school diploma or equivalent; further education or relevant certifications are a plus.
• Experience working in a hybrid or remote-friendly environment is beneficial.
• Must be based in or able to commute to Newcastle upon Tyne for office-based days.

Catalyst are delighted to be working with a key client in their recruitment of a Warranty & Customer Support Coordinator. Our client is a leading, cutting-edge, international technology business in the electrification field, supplying a diverse global customer-base. Reporting to the Supply Chain Manager, my client seeks a Warranty & Customer Support Coordinator to join their Supply Chain Division as part of the Uk Customer Service Team at their Tyneside HQ.

About the Role

As a key member of the UK Customer Service Team you will provide warranty administration service and support. This role involves handling warranty-related failure analysis processes while also managing customer relationships, and ensuring seamless communication across various divisions of the company. This role is dynamic and varied, and provides the opportunity to interact with colleagues worldwide while contributing to the ongoing success of our customer support.

Key Responsibilities:

Customer Service & Warranty Support:

• Serve as the primary contact for customers regarding failure analysis requests, providing prompt and professional responses via phone, email, and other communication channels.
• Ensure customer satisfaction by addressing concerns, resolving issues, and delivering accurate and timely information.
• Maintain clear and accurate records of failure analysis requests, customer interactions, and case details.
• Ensure all necessary documentation is completed and that internal engineers have the information required for timely resolution.
• Identify opportunities for process improvement to enhance the overall customer experience.
• Liaise with carriers and customs to ensure smooth collection and delivery of goods to site.
• Ensure timely resolution of any transit payments or invoice queries

Administrative & Data Management:

• Accurately input and maintain data in relevant systems, generating reports and summaries as needed.
• Ensure data integrity, confidentiality, and compliance with company policies.

Collaboration & Teamwork:

• Work closely with teams at various sites, including sales, technical support, and failure analysis engineers, to ensure seamless service.
• Share customer feedback and insights to drive continuous improvement in processes and service delivery.

Required Skills & Attributes:

• Strong communication and interpersonal skills, with the ability to manage customer relationships effectively.
• High attention to detail and organisational skills for managing multiple tasks and priorities.
• A proactive, problem-solving approach with a commitment to process improvement.
• Ability to work collaboratively across departments and time zones.
• Proficiency in data entry, reporting, and corporate systems.
• Prior experience in customer service, account management, or warranty support preferred.

About you

We are looking for a proactive individual who thrives on variety, enjoys problem-solving, and is dedicated to delivering exceptional service. The ideal candidate will have excellent communication skills, strong attention to detail, and a customer-focused approach.

• Previous experience of export and import processes
• Experience in similar industry sector such a electronics, electrification, automation, robotics etc.
• Demonstrable experience gained in a customer-facing role
• Possesses an improvement mindset and a positive approach to change
• Confident and resilient
• Able to read technical drawings and interpret engineering documentation

This is an excellent opportunity to join a leading international business with a firm commitment to training, development and advancement during this exciting phase of growth and investment.

Catalyst are delighted to be working with a key client in their recruitment of a Warranty & Customer Support Coordinator. Our client is a leading, cutting-edge, international technology business in the electrification field, supplying a diverse global customer-base. Reporting to the Supply Chain Manager, my client seeks a Warranty & Customer Support Coordinator to join their Supply Chain Division as part of the Uk Customer Service Team at their Tyneside HQ.

About the Role

As a key member of the UK Customer Service Team you will provide warranty administration service and support. This role involves handling warranty-related failure analysis processes while also managing customer relationships, and ensuring seamless communication across various divisions of the company. This role is dynamic and varied, and provides the opportunity to interact with colleagues worldwide while contributing to the ongoing success of our customer support.

Key Responsibilities:

Customer Service & Warranty Support:

• Serve as the primary contact for customers regarding failure analysis requests, providing prompt and professional responses via phone, email, and other communication channels.
• Ensure customer satisfaction by addressing concerns, resolving issues, and delivering accurate and timely information.
• Maintain clear and accurate records of failure analysis requests, customer interactions, and case details.
• Ensure all necessary documentation is completed and that internal engineers have the information required for timely resolution.
• Identify opportunities for process improvement to enhance the overall customer experience.
• Liaise with carriers and customs to ensure smooth collection and delivery of goods to site.
• Ensure timely resolution of any transit payments or invoice queries

Administrative & Data Management:

• Accurately input and maintain data in relevant systems, generating reports and summaries as needed.
• Ensure data integrity, confidentiality, and compliance with company policies.

Collaboration & Teamwork:

• Work closely with teams at various sites, including sales, technical support, and failure analysis engineers, to ensure seamless service.
• Share customer feedback and insights to drive continuous improvement in processes and service delivery.

Required Skills & Attributes:

• Strong communication and interpersonal skills, with the ability to manage customer relationships effectively.
• High attention to detail and organisational skills for managing multiple tasks and priorities.
• A proactive, problem-solving approach with a commitment to process improvement.
• Ability to work collaboratively across departments and time zones.
• Proficiency in data entry, reporting, and corporate systems.
• Prior experience in customer service, account management, or warranty support preferred.

About you

We are looking for a proactive individual who thrives on variety, enjoys problem-solving, and is dedicated to delivering exceptional service. The ideal candidate will have excellent communication skills, strong attention to detail, and a customer-focused approach.

• Previous experience of export and import processes
• Experience in similar industry sector such a electronics, electrification, automation, robotics etc.
• Demonstrable experience gained in a customer-facing role
• Possesses an improvement mindset and a positive approach to change
• Confident and resilient
• Able to read technical drawings and interpret engineering documentation

This is an excellent opportunity to join a leading international business with a firm commitment to training, development and advancement during this exciting phase of growth and investment.