What Jobs are available for Customer Service Roles in Solihull?

• Build relationships with customers ensuring a fantastic level of customer service at all times
• Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
• Identify sales or business opportunities and work with the wider sales team to increase revenue
• Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
• Administrative support to other team members and sales function, including quotes/ price guides and reporting.
• To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date

• Experience in a customer service or sales role and directly dealing with customers.
• Excellent written communication skills - ability to communicate with customers on email.
• Experience using a CRM system
• Strong organisational skills
• Attention to detail.
• Ability to problem solve.

• Salary of £26,500
• Opportunity to earn an additional 3k in bonus a year
• Hybrid working opportunity after probation
• 25 days + BH
• 2 wellness days per year
• Enhanced parental leave
• Wellness programs/ Employee Assistance programme
• Birthday treats
• Company incentives - e.g. £50 eat out vouchers
• Quarterly team nights out
• Opt-in for private medical after probation

Citrus Recruit are currently recruiting for an experienced Customer Service Executive for our fleet management client based just outside of Solihull.
 
You will be joining a small customer services team who work alongside the sales team and playing a pivotal role in delivering exceptional customer experiences for customers. 
 
You will be the main point of contact for any inbound enquiries but also taking the customer through the onboarding journey. Your responsibilities will include a wide range of tasks, primarily focused on addressing customer needs.
 
These tasks include responding to inbound calls and emails, addressing customer enquiries and providing support in managing complaints.
 
Your role will involve direct interaction with customers, taking ownership of their queries until resolution and ensuring transparent communication throughout.
 
We are looking for someone with experience in a direct customer facing role either in a customer service or business development function. If you have fleet/ car leasing experience it would be advantageous but not essential!
 
The hours of work are:
Week 1= 8.30 - 4.30  Week 2 = 10-6
Saturday =1 in every 3 = 9 -12
 
Responsibilities & day to day duties

• Build relationships with customers ensuring a fantastic level of customer service at all times
• Inbound and outbound calls to deal with customer enquiries, responding to customer enquiries or problems within acceptable timescales, working to agreed service levels.
• Identify sales or business opportunities and work with the wider sales team to increase revenue
• Communicate regularly with other business areas to ensure mutual understanding of objectives and outcomes.
• Administrative support to other team members and sales function, including quotes/ price guides and reporting.
• To assist with complaint investigation and handling, ensuring customers are kept informed and internal systems kept up to date

 
Skills & experience required

• Experience in a customer service or sales role and directly dealing with customers.
• Excellent written communication skills - ability to communicate with customers on email.
• Experience using a CRM system
• Strong organisational skills
• Attention to detail.
• Ability to problem solve.

 
Benefits package

• Salary of £26,500
• Opportunity to earn an additional 3k in bonus a year
• Hybrid working opportunity after probation
• 25 days + BH
• 2 wellness days per year
• Enhanced parental leave
• Wellness programs/ Employee Assistance programme
• Birthday treats
• Company incentives - e.g. £50 eat out vouchers
• Quarterly team nights out
• Opt-in for private medical after probation

 
If you feel like this is a team you would like to be a part of, please click apply today.
 
Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic.
 
While we make every effort to reach out to all candidates. If you don't receive a response within 10 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

Real Personnel are recruiting for an experienced Customer Service Manager to work for one of the UKs leading Gas and Electricity Companies.

The role is a permanent position direct with the employer.

You will be working in a large prestigious contact centre in the B37 area of Birmingham.

You must have previous contact centre team managment experience as you will be overseeing 4 x Team Leaders.

The salary for the role is between 45-50K.

Key Responsibilities

• Leadership & Team Management

  • Lead, coach, and develop a team of customer service advisors to deliver outstanding service across all channels (inbound/outbound calls, email, live chat).

  • Conduct regular 1:1s, team meetings, and performance reviews to ensure personal and professional development.

  • Foster a positive and inclusive team culture that promotes engagement, accountability, and continuous improvement.

• Performance Management

  • Monitor key metrics including call quality, first contact resolution, average handling time, and customer satisfaction scores (CSAT/NPS).

  • Identify performance trends and implement improvement plans to enhance service delivery.

  • Ensure compliance with regulatory requirements (Ofgem standards, data protection, health & safety).

• Customer Experience

  • Champion a customer-first approach, resolving escalated complaints and ensuring swift and fair resolutions.

  • Collaborate with other departments (billing, metering, field services) to ensure end-to-end issue resolution.

  • Use customer feedback to identify process improvements and enhance the customer journey.

• Operational Excellence

  • Manage daily operations to meet SLAs and KPIs.

  • Support workforce planning and scheduling to maintain adequate coverage.

We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices.

This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience in a customer service setting in order to be considered for this role.

In this role you will be:

• Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
• Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
• Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.

Working Pattern

This role is based in our Coventry City Centre offices and is Monday to Friday, with an hour for lunch. There is no evening or weekend working for this role.

What can we offer?

This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;

• Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
• Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
• Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
• Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.

On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!

Working with us at Corona Energy:

At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value "Customer First". This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!

To support this experience, we also offer our team:

• Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
• An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
• An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
• The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.

If you are looking for a career that is all about positive energy, we would welcome your application!

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.

BT Customer Service Advisor

Location: Three Snowhill, Snowhill Queensway, Birmingham, B4 6GA

Pay Rates: £13.42 to £31.27 per hour, depending on working hours.

Hours: 37.5

Shift Pattern Options:

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 01/12/2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to empathetically support others

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,

* Overtime opportunities

* Career progression

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals

2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role

3.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Department:  BIU & Customer Services

Location: Birmingham - Brindley Place

Type of Contract:  Permanent (on-site )

About Us:  GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision:  Changing Lives through Education

The Role:  The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.

What the role involves:

• Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
• Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
• Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
• Respond with speed and accuracy to email, phone, and in-person enquiries.
• Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.

About You:

• Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
• Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
• Strong written communication abilities, including a professional and inclusive telephone manner.
• Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
• Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
• Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
• Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
• Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
• Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus 

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department:  BIU & Customer Services

Location: Birmingham - Brindley Place

Type of Contract:  Permanent (on-site )

About Us:  GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision:  Changing Lives through Education

The Role:  The Customer Service Officer is responsible for solving our customers’ problems from start-to-finish so that they can get back to enjoying their experience at GBS as quickly and effortlessly as possible. GBS has implemented several key systems across the whole organisation whilst also implementing several new procedures across the Operations Function. These ensure GBS provides an optimal customer (student) experience. By utilising these systems, the Customer Support Officer will provide customers with support, advice and the peace of mind that their current issue is resolved.

What the role involves:

• Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
• Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
• Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
• Respond with speed and accuracy to email, phone, and in-person enquiries.
• Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.

About You:

• Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
• Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
• Strong written communication abilities, including a professional and inclusive telephone manner.
• Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
• Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
• Strong organisational and administrative skills, contributing to smooth and efficient operations. Job Description
• Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
• Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
• Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus 

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

• Respond promptly to enquiries via phone, email, website, post, and other channels - communicate clearly, empathetically, and professionally, including in time-sensitive situations
• Accurately log all contact and ensure detailed records are maintained
• Manage and process membership applications and associated documentation
• Handle day-to-day admin tasks and incoming/outgoing correspondence efficiently
• Supporting other departments as needed with a range of administrative tasks to ensure smooth business operations

• Previous experience in a customer service or administration position
• Excellent telephone manner and communication skills
• Strong attention to detail and ability to process information accurately
• A positive team player who is adaptable and willing to support across departments
• Good administrative and IT skills (Microsoft Office, CRM systems)