1684 Customer Service jobs in Altrincham

Customer Service Advisor – Trafford Park
| 8am – 4pm | Mon – Fri | Hybrid, 2–3 Office Days Per Week

We’re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park  initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers .

What you'll be doing:

• Answering inbound calls from homeowners regarding property updates and issues
li>Handling high volumes of customer queries with professionalism and patience
• Managing and de-escalating calls from unhappy or concerned clients
• Providing clear and concise updates, logging information accurately
• Learning basic technical knowledge to help guide callers (full training provided)

What we’re looking for:

< i>Previous experience in a call centre or customer-facing role
• Confident communicator with a calm and composed phone manner
• Able to manage difficult conversations and turn them into positive experiences
• A proactive team player with strong attention to detail
• Comfortable with basic tech and willing to learn on the job

The Details:

• £14.29 per hour (Paid weekly!)
li>Location: Trafford Park (2–3 days per week in-office) < i>Hours: 8:00am – 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am – 6 pm)

If you’re someone who thrives under pressure and takes pride in supporting customers through their queries, we’d love to hear from you.

CUSTOMER SERVICE ADMINISTRATOR 

NORTHWICH 

8.30 - 4.30 MONDAY - FRIDAY *** NO WEEKEND WORK***

£12.21 - 12.56PH *** 6 MONTH FTC AND THEN OPPORTUNITIES TO BECOME A PERMANENT MEMBER OF STAFF ***

Are you passionate about delivering exceptional customer service and enjoy solving problems over the phone? We’re looking for a proactive, detail-oriented Customer Service Advisor  to join my clients' dynamic team.

As a key member of our team, your main responsibility will be to ensure customer queries are resolved effectively, efficiently, and with care. Your day-to-day duties will include:

• Handling incoming calls promptly, identifying the caller and their needs, and providing accurate, policy-aligned resolutions.

• Delivering outstanding service via telephone and email, always aiming for first-time resolution and customer satisfaction.

• Returning voicemail messages daily, ensuring no query is left unanswered.

• Proactively following up with customers and training providers weekly to resolve outstanding queries and update contact details.

• Performing quality checks by proofreading cards before issuance and conducting follow-up satisfaction checks with at least 5 customers weekly.

• Supporting training providers with expiring packs, ensuring timely action despite automated notifications.

• Ensuring fast, accurate registration production, maintaining a 48-hour turnaround in line with training guides and procedures.

• Maintaining excellent communication skills and accuracy in all interactions and documentation.

• Previous experience in a customer service or call centre environment (desirable)

• Excellent telephone manner and written communication skills

• High attention to detail and organisational skills

• Ability to work independently and meet daily targets

• Comfortable working with databases and internal systems

• A supportive team environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• The chance to make a real impact on customer experience
• 32 Days Holiday (Including bank holidays + your birthday)
• Free Parking
• Company social events 

Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service Administration Agent you will work closely with the Customer Service Manager and the rest of the department, to manage and ensure the customers receive the high level of service. You will have excellent attention to detail and have a passion for delivering exceptional customer service through multiple communication channels as well as travel experience.

This is a Monday to Saturday role 9.30am to 6pm. Fully remote working for the right candidate with cruise experience.

Roles and Responsibilities:

• Responding to customers pre and post book queries via email and live chat facilities.
• Contacting customers pre-departure to identify any pre-departure queries and ensure customer is ready for departure.
• Completing post booking calls to review the holiday experience and provide feedback to the Customer Service manager on any improvements needed.
• Completing post booking administration; Invoicing, Balance payment collections.
• Working independently and as a team to deliver exceptional service to our customers.
• Any other management request to support the customer experience.

Required Skills:

• A good communicator with excellent verbal and written skills.
• Take a genuine and caring interest in the customer to support in service delivery.
• Proficient computer skills with the ability to use Microsoft Office Suite.
• Take ownership of your own development to build on product knowledge and keep up to date with the latest service trends and standards.
• Previous product experience in the travel sector is preferred.

Interested?

Please call hollie on (phone number removed) or forward a copy of your CV to (url removed)

UK based candidates need only apply

Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service Administration Agent you will work closely with the Customer Service Manager and the rest of the department, to manage and ensure the customers receive the high level of service. You will have excellent attention to detail and have a passion for delivering exceptional customer service through multiple communication channels as well as travel experience.

This is a Monday to Saturday role 9.30am to 6pm. Fully remote working for the right candidate with cruise experience.

Roles and Responsibilities:

• Responding to customers pre and post book queries via email and live chat facilities.
• Contacting customers pre-departure to identify any pre-departure queries and ensure customer is ready for departure.
• Completing post booking calls to review the holiday experience and provide feedback to the Customer Service manager on any improvements needed.
• Completing post booking administration; Invoicing, Balance payment collections.
• Working independently and as a team to deliver exceptional service to our customers.
• Any other management request to support the customer experience.

Required Skills:

• A good communicator with excellent verbal and written skills.
• Take a genuine and caring interest in the customer to support in service delivery.
• Proficient computer skills with the ability to use Microsoft Office Suite.
• Take ownership of your own development to build on product knowledge and keep up to date with the latest service trends and standards.
• Previous product experience in the travel sector is preferred.

Interested?

Please call hollie on (phone number removed) or forward a copy of your CV to (url removed)

UK based candidates need only apply

Customer Service Advisor

Temporary – on-going opportunity

Irlam, Manchester

£12.21 p/h

37.5 hours p/week

Monday - Friday

Winsearch UK is currently working with a multi-award-winning company specialising in specific medical devices.

Due to exponential growth and increased workload, our client is looking for experienced Customer Service Advisor to assist customers with orders and general queries relating to their product.

The Customer Service Specialist is responsible for delivering excellent customer service as per company
requirements, ensuring that queries are resolved efficiently, effectively and within the department’s service
level commitment. Processing sales orders, and efficient contributions to the customer service operations and
carrying out internal activities as part of the support team. To communicate positively about the company and
its products to ensure that a professional company and brand image is provided at all times to customers and
colleagues.

Customer Service Advisor

The Role:

The role requires the successful Customer Service Advisor to deal effectively with customer support calls and emails, investigating, logging, and responding to queries, sales order processing, rental, retailers and consumers, ensuring accuracy and processing and invoicing of rental orders ensuring accuracy and attention to detail.

Key Skills include:

• Provide professional and effective services to internal and external customers, to meet customer expectations
  in line with department procedures and standards
• Keep accurate customer records
• Deal effectively with customer support calls and emails, investigating, logging, and responding to queries
  in a timely appropriate manner
• Communicate courteously both written and verbal to customers, building positive relationships, responding
  to queries and progressing issues
• Sales order processing, key accounts, hospital orders, retailers and consumers, ensuring accuracy
  and attention to detail
• Processing and invoicing rental orders ensuring accuracy and attention to detail
• Collaborate with and support sales representatives as required arranging trials, evaluations, extensions,
  timely collections, monitoring locations, updating worksheets and producing regular management reports as requested
• Conducting a correct and complete product service administration, conforming to the requirements of
  the organization, which include guarantees, repairs and returns
• Processing of electronic payments and refunds ensuring accuracy and security of customer details

Skills and Qualifications

• Experience of working in a fast paced Customer Service environment is essential
• B2C experience essential
• Experience of dealing with dealing with customer queries over the phone and emails
• Experience of handling payments and using invoicing systems

Customer Service Advisor

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website (url removed)  and follow us on LinkedIn.

ComH

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Join Our Team as a Customer Service Advisor!

Full Time: 37.5 hours per week, Monday-Friday 08:30am-18:00pm (allocated shift times between these hours)
Access to Overtime opportunities available

Location: Homeworking - equipment provided

Hourly Rate: 12.60

Proposed Start Date: ASAP

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions and that all queries are positively resolved?

If you answered yes to all of the above, and are fluent in Welsh written and spoken language, we want to hear from you today!

What are we offering you?

Every assignment at Serco comes with the following benefits to you:

• Temp to Perm opportunity (Long term ongoing assignments, with permanent opportunities offered regularly.)
• Monday to Friday shift hours (No weekend work to suit your work life balance)
• Internal incentive schemes
• Access to private medical, dental and pension schemes
• Access to discounts from groceries to gardening, electronics to fashion, holidays and even home utilities, there are almost 1,000 different offers available to you, all of which can be used on top of other sales and promotions.
• Mental Health and Wellbeing support access
• Up to 28 days paid holiday a year.
• Weekly Pay

Exclusive access to Adecco Associate Benefits including retail, Gym and leisure discounts, Eyecare Vouchers and Mental Health support.

What will you be doing?

Adecco are working in partnership with Serco to recruit candidates to work as an essential public service worker, you will be a vital member of the team at the Contact Centre.

We have several openings for customer service focused individuals who are ambitious, keen to learn new skills within a call centre environment and want to progress with a long-term career.

You'll be responsible for:

• Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner.
• Capture, maintain and ensure quality and safety of customer data.
• Assessing claims and dealing with customer enquiries via electronic means.
• Supporting the Department's aim in the digitisation of all claimant services.
• Delivering and maintaining individual and team targets.

Requirements:

• Good verbal and written English communication skills.
• Ability to follow instructions and processes.
• Resilience and the ability to work in a fast paced, high pressured team environment.
• Evidence of your DBS application Number and cleared DBS certificate.
• Verified RTW documentation.

Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Looking for a Temporary Customer Service Role This Summer?
Are you ready to contribute to a fast-paced team and gain valuable experience in a well-established business?
We are currently seeking a Customer Service Specialist to join a busy and supportive team within the rental and order processing sector. This opportunity offers a fantastic way to build experience in both customer care and administrative operations in a growing industry.

What Youll Be Doing as a Customer Service Advisor

• Responding to customer support emails and calls, logging and resolving queries efficiently
• Processing a variety of sales and rental orders with high attention to detail
• Managing invoices and data input accurately
• Supporting internal teams by maintaining accurate records and handling administrative tasks
• Assisting with returns, service-related product issues, and warranty claims
• Handling payment transactions and customer refunds securely
• Collaborating with team members to ensure excellent service delivery across all departments

We would LOVE to hear from you if you have the following skills and experience:

• A positive, customer-focused attitude with great communication skills
• Strong organisational skills and the ability to multitask
• Accuracy and attention to detail, especially in order processing or invoicing
• A working knowledge of Microsoft Office (Outlook, Excel, etc.)
• Prior experience in customer service is helpful, but not essential

What will you get in return for your work as a Customer Service Advisor

• Salary is GBP12.21 hourly.
• Working hours are : Monday-Friday - 8.30am until 4.30pm and 4pm early finish on a friday.
• 2 month temporary role, with the potential to be made permanent for right person
• Free parking
• Weekly pay
• Be part of a friendly, hardworking team
• Immediate start
• Close to public transport and motorway
• Office based until fully trained and then can work from home 1 day a week

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

Administrator

12.21p/h

Hybrid Working

Well Established Business

Gym on site

Great opportunity to join this well-established business due to busy period / workloads we are seeking an Administrator to join their busy team. The role will be full time office based during training but will be on a hybrid basis after the initial training.

Key Responsibilities for Administrator job;

• Dealing with customer queries
• Managing busy inbox, and resolving queries
• Use existing database information to update and amend customer records
• Inputting and processing data
• Close down contracts on inhouse system
• To streamline and improve processes for a more efficient way of working.
• Assisting generally with administration.

Key Skills required for Administrator job;

• Excellent organisational and administrative skills
• Excellent attention to detail
• Self-motivated, flexible and a hands-on attitude
• Ability to work on own initiative and manage workloads
• Fast and accurate keyboard skills
• Good knowledge and experience with Microsoft Word and Excel

Administrator | Hybrid Working | Immediate Start | 11.44 - 12.21 per hour

Please note - due to the number of applications we receive we are only able to contact those candidates that are successfully shortlisted for the position. If you do not hear from us within 7 days of your application then unfortunately you have been unsuccessful.

By submitting your application you agree and accept to our privacy policy which can be found on the Gibson Hollyhomes website.

Delivery Administrator – Customer Experience Team
Location: Bury, Manchester 
Salary: £24,000 - £25,000 plus bonus & benefits 
 
We’re looking for a Delivery Administrator to join a growing Customer Experience team in a fast-paced, customer-centric energy supplier. You’ll play a key role supporting Service Delivery Coordinators with day-to-day admin tasks, helping to ensure smooth operations and excellent client service.
 
Key Responsibilities:

• Provide admin support to Service Delivery Coordinators
li>Handle Change of Tenancies (COTs) within SLAs
• Assist in resolving billing issues and managing agent queries
• Maintain accurate system data and support reporting
• Contribute to aftersales support and internal coordination

What We’re Looking For:

< i>Highly organised and detail-oriented
• Strong communication and Excel/Outlook skills
• Self-motivated with a collaborative attitude
• Industry or account management experience (a bonus)

Perks & Benefits:

• 25 days holiday + annual bonus
• Flexible working hours and free parking
• Onsite gym and wellbeing support
• Regular social and team-building events

If you're looking to join a welcoming, supportive workplace where your contributions matter, this is a great opportunity to grow and thrive.