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Customer Service Advisor

Part-Time | 12-Month Fixed-Term Contract
Location: Durham
Hourly Rate: 12.60 - 18.90

Key Details:

Hours: 27.5 per week

Shifts: 9:00-11:00 AM or 2:30-4:30 PM

Weekend Work: 3-5 weekends over an 8-week period (can be consecutive or spaced out depending on business needs)

Perks:

Vouchers awarded for star performance

Free tea and coffee available onsite

About the Role

We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.

What You'll Be Doing

• Handling inbound and outbound calls, emails, and customer enquiries
• Completing transactions and maintaining accurate digital and manual records
• Managing daily workloads to meet deadlines
• Escalating non-routine queries appropriately
• Collaborating with team members to support overall performance
• Providing general administrative support
• Ensuring compliance with internal controls and audit requirements

What We're Looking For

• Candidates from all customer service backgrounds
• Strong communication and interpersonal skills
• Proven ability to work effectively in a team or structured environment
• Good organisational and time management skills
• Excellent attention to detail and accuracy
• Commitment to delivering high-quality customer service

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate : 12.60PH
Location: Durham, DH1 1SL

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.

Apply now and a member of the team will be in touch!

Customer Service Representative - Newcastle Upon Tyne - 4-month temporary assignment

We deal in the personal - from home insurance for peace of mind to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where no two days are the same?

If so, we have the perfect opportunity for you to play a key role in supporting operations as a Customer Service Representative at Tesco Insurance and Money Services; to serve their customers, communities, and the planet a little better every day.

Location: Newcastle: Q8 Building, Quorum Business Park, Longbenton, NE12 8BU.

Pay Rate: 13 per hour.

Duration: 4-month temporary assignment until March 2026.

Benefits to include 35 days holiday inclusive of Bank Holidays (7.2 weeks holiday pro rata)

Working Hours:

• Full-time 36 hours/week
• Shift: Monday to Friday 9am-5pm
• 5 days/week
• Initial Training Period: 2-weeks (onsite - Newcastle): Monday to Friday 9am-5pm.

Tesco Insurance and Money Services' Customer Service Representatives support Customers with their home and motor insurance needs. You'll be expected to efficiently handle inbound payment calls in a dynamic environment and providing support to customers and servicing their needs.

This is a fantastic opportunity to become part of an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy contact centre, while ensuring exceptional customer service, will be key to your success.

What You'll be Doing:

• Using your excellent listening and relationship-building skills to provide an outstanding customer service.
• Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience. All training will be provided to ensure you are comfortable with what you're expected to do.
• Engaging with customers predominantly on inbound calls.
• Accurately documenting customer interactions, issues, and resolutions within our systems.

What We're Looking For:

• A passion for delivering an excellent customer experience and finding the best outcome for our customers
• Previous experience in Customer Service within a contact centre environment is advantageous, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure.
• Proficiency in written and verbal communication is required.
• Good listening skills, demonstrating empathy and resilience in handling various complex challenges.
• Proficiency in technology, including Microsoft Office, is essential. You'll be using multiple systems simultaneously to effectively carry out your responsibilities.

What we can offer to you:

• We value inclusively, diversity and good work-life balance.
• Benefit from comprehensive and ongoing support to excel in your role.
• Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
• Opportunity to work overtime (evening availability)

If you have the experience and desire to work for Tesco Insurance and Money Services, offering personal and professional support, as well as development, then you could be a perfect fit for the team, and we want to hear from you!

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, troubleshoot issues, and guide customers through solutions.
• Process orders, forms, applications, and requests accurately.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate channels.
• Gather customer feedback and share insights with the team to improve services.
• Achieve and exceed individual and team performance goals.
• Adhere to company policies and procedures.
• Collaborate with internal departments to resolve complex customer issues.
• Contribute to a positive and supportive remote team environment.

• Proven customer support experience or experience in a similar client-facing role.
• Excellent communication and active listening skills.
• Strong written and verbal English proficiency.
• Proficiency in using CRM systems and other relevant software.
• Ability to multitask, prioritize, and manage time effectively.
• A patient and empathetic attitude towards customers.
• High school diploma or equivalent; college degree preferred.
• A reliable internet connection and a dedicated, quiet workspace.
• Must be comfortable working independently with minimal supervision.
• Ability to adapt to a fast-paced remote work environment.

• Job Tittle: Customer Service Advisor
• Location: Boldon Colliery
• Salary/Hourly Rate: 12.37
• Job Type: Temporary ongoing - may lead to perm contract
• Working hours/days: 5 days out of 7 - Monday - Sunday, Between 8am-6pm

HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the professional services companies based in Boldon Colliery as an Customer Service Advisor.

The ideal candidate will be customer service focused, able to work as part of a team or individually with good negotiation skills. You will be responsible for handling calls and queries in a polite and professional manner.

General Duties of Customer Service Advisor:

• Handle calls professionally and in a timely manner.
• Processing customer orders.
• Reply to customers emails
• Take payments over the telephone.
• Work effectively as a team and individual.

General Requirements of Customer Service Advisor:

• Excellent listener and communicator.
• Previous experience in fast paced office/call centre environment.
• Strong customer service skills.

If you are interested in the Customer Service Advisor based in Boldon Colliery hit the 'apply now!' button for an immediate interview!

Brook Street are delighted to be supporting our Public sector client with there recruitment for Customer Service Advisors.

Job details:
Type - Temporary on going
Hours - Full time, Monday to Friday 37 hours per week (09:00am to 17:00pm)
Pay rate - 12.53 per hour (weekly pay)
Location - Jarrow - NE31
Start date - November 2025
End date - Feb 2026 with possibility of extension
Fully office based

To provide exceptional levels of customer service by answering incoming calls, dealing with queries and providing first time resolution. They will be expected to seek to continuously improve customer knowledge and internal processes to reduce failure demand.

Key Responsibilities:

• Receive inbound calls from providers of legal aid, members of the public and other customers with regards to Legal Aid - establish a high-quality working relationship with a variety of customers and take personal ownership of problems, ensuring successful resolution.
• Provide customer advice and support over the telephone, by email or in written form. Moreover, be responsible for maintaining and improving customer satisfaction.
• Work to reduce the number of incoming calls by educating providers regarding their submissions.
• Document all calls accurately using appropriate methods. Apply standards consistently in order to meet personal productivity and quality targets.
• Communicate clearly and effectively with all callers
  
  Person Specifics:
  
  
  • Works well both independently and as part of a team.
  • Enjoys being part of a fast-paced and rewarding work environment.
  • Brings a positive, can-do attitude and a genuine enthusiasm for learning.
  • Enjoys communicating with others and feels driven when dealing with customers to find a quick resolution.
  • Able to provide excellent customer service
  • Effective communication skills
  
  Requirements:
  
  1 Must be able to commute to South shields area
  2. Must be able to provide full right to work in the UK ID documentation
  3. Must be able to work full time and be flexible
  
  
  

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

• Office Based
• Great training and team environment
• Assignment is 3 months or longer - please only apply if you can commit 3 + months
• Working hours (phone number removed)pm Mon to Friday
• Full criminal and credit check is done before starting the role
• No parking as city centre

Our prestigious client is a pensions consultancy. Due to heavy workload the client now needs temporary staff to support the team. Your role will focus on providing support to pension members. You will be responding to client emails regarding their pensions. You will respond via email to help the customer access their pension information online.

Your role:

• Deliver excellent front line customer service to clients via email
• Checking the client's confidential information
• Assist clients to get on line to their pension accounts
• Updating the database
• General administration duties

The person:

• Previous customer service experience in an office environment
• Able to produce professional email responses
• Desire to deliver excellent customer service
• Strong IT skills
• Patience to talk customers through technical information
• Quick to learn

A full credit check and criminal records check needs to be cleared before you can take on this assignment with our client

Customer Service Manager

• Salary: £40,000 p/a plus excellent benefits including 28 day annual leave + stats & an additional day for your birthday and health cash plan.
• Location: Harrogate (office based)

Our client is an independent private healthcare provider with an excellent reputation, who provide a high quality service for patients and NHS contracts. They are seeking a Customer Service Manager to oversee the daily operations of their bookings team.  You will play a key role in ensuring appointments are scheduled efficiently and that the booking process runs smoothly whilst delivering excellent customer service. This role involves liaising with clients, team members, managers, and senior leadership to deliver excellent service.

Key Responsibilities:

• Coordinate and monitor daily activities of the bookings team.
• Manage diaries and ensure timely, accurate scheduling of appointments.
• Act as the main point of contact for escalated booking issues or client concerns.
• Maintain and update booking systems and databases.
• Generate reports and analyse booking trends to improve efficiency.
• Train and support team members to maintain high standards.
• Work closely with other departments to align bookings with business goals.

Candidate requirements:

• Previous experience in a bookings or scheduling role (essential)
• Experience managing diaries and appointment systems with accuracy and efficiency.
• People management experience
• Proficiency with booking or diary management software
• Strong organisational skills.
• Excellent communication skills.
• Ability to work effectively under pressure and meet deadlines.
• A proactive, problem-solving approach and a team player attitude.
• Ability to manage conflicting priorities and work under pressure
• Experience generating reports and analysing booking or operational data to support process improvements.
• Experience working in a healthcare or service-oriented environment is desirable.

Apply via the link or contact Unity Resourcing for more information.

• Salary: 23,600 - 25,000 per annum (depending on experience)
• Hours: Full-time - Flexibility from Monday to Sunday
• Location: Quorum Business Park, Newcastle Upon Tyne

Join the buzzing General Insurance team , where we help customers with their motor insurance-and have fun doing it. Whether you're solving problems or celebrating wins, you'll be part of a team that values energy, empathy, and excellence.

• Listen like a pro and guide customers through policy updates, sales, and renewals
• Champion our digital tools and help customers take control
• Handle a mix of inbound calls with confidence and care
• Deliver solutions that make people feel heard, understood, and supported
• Keep everything on record-details matter!
• Handle complaints with heart, especially when customers are vulnerable

Start with in-depth, on-site training in our lively graduate bay. Once you're confident, you'll move into our 'Moments That Matter' hybrid setup-working from home most days, with in-person team meetups to stay connected and inspired.

• A natural people person with a passion for service
• Experience in customer-facing roles-call centre, retail, hospitality, leisure? Perfect.
• A multitasking wizard who's tech-savvy and confident with Microsoft Office
• Calm, clear communication-even when things get busy

• Tesco Clubcard - 10% off (15% on paydays!)
• 7.2 weeks of annual leave - plus the option to buy more!
• Wellbeing perks - 24/7 virtual GP, cycle-to-work scheme & more
• Family-first policies - enhanced maternity, paternity & shared parental leave
• Big-brand discounts - save on everything from holidays to high street shops
• Pension match up to 7.5% and life assurance to give you peace of mind

If you're ready to bring the energy, make an impact, and grow with a team that supports your success-you've found your place.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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