Customer Service

City of Glasgow, Scotland Blue Arrow

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Job Description

temporary

BT Customer Service Advisor
Location: Glasgow
Hours: Full-time (37.5 hours per week)
Starting Pay Rate: 13.42 per hour
Contract: Temporary with career progression opportunities

Various Shift Patterns Available.

Join BT and Make a Difference

BT is the UK's largest telecom provider, known for industry-leading expertise, cutting-edge technology, and comprehensive training.
This is a Safety Critical Role, where you will be the first point of contact for 999 calls-including emergencies for the Police, Ambulance, Fire & Rescue, Coast Guard, and Mountain Rescue. BT has proudly handled 999 calls for over 85 years, remaining calm, confident, and reliable in high-pressure situations.

Your Role as a 999 Call Handler

As a Customer Service Advisor, your key responsibility is to quickly assess the caller's situation and direct them to the appropriate emergency service. Your calls will typically last between 30-60 seconds, requiring a structured yet compassionate approach.
This is not an ordinary call handler role-you'll be providing critical support to individuals in moments of urgency and distress. If you have a genuine desire to help others and make a real impact, this role is truly rewarding.

Comprehensive Training & Career Growth

BT provides extensive Full-Time training with hours covering both days and evenings and continuous support from experienced trainers, team leaders, and colleagues.
As part of BT Voice Services, you'll have the opportunity to develop multi-skilled expertise beyond emergency calls-including Rapid Response, Relay UK Services, and Directory Enquiries.

Important: No holiday requests can be approved during the first 6 weeks due to mandatory 100% attendance

What You'll Bring:

* Excellent communication & active listening skills
* Strong critical thinking while working under pressure
* A caring nature to support those in their time of need
* High emotional intelligence, self-awareness & empathy
* Solid literacy & IT skills, with a diligent approach

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Rewards & Benefits

* Competitive pay rates
* Overtime opportunities
* Career progression within BT
* Fully paid training
* Instant access to the Blue Arrow training portal
* Auto-enrolment in the pension scheme
* 28 days of paid holiday
* Wellbeing support relevant to you

Important: All applications are subject to pre-employment and referencing checks, including DBS clearance.

Ready to make a real difference? Apply today and become part of a trusted, experienced team that plays a vital role in emergency response!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

This advertiser has chosen not to accept applicants from your region.

Job No Longer Available

This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.

However, we have similar jobs available for you below.

Customer Service

G2 8LA Glasgow, Scotland £13 - £26 hour Blue Arrow

Posted 1 day ago

Job Viewed

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Job Description

BT Customer Service Advisor
Location: Glasgow
Hours: Full-time (37.5 hours per week)
Starting Pay Rate: £13.42 per hour
Contract: Temporary with career progression opportunities

Various Shift Patterns Available.

Join BT and Make a Difference

BT is the UK's largest telecom provider, known for industry-leading expertise, cutting-edge technology, and comprehensive training.
This is a Safety Critical Role, where you will be the first point of contact for 999 calls-including emergencies for the Police, Ambulance, Fire & Rescue, Coast Guard, and Mountain Rescue. BT has proudly handled 999 calls for over 85 years, remaining calm, confident, and reliable in high-pressure situations.

Your Role as a 999 Call Handler

As a Customer Service Advisor, your key responsibility is to quickly assess the caller's situation and direct them to the appropriate emergency service. Your calls will typically last between 30-60 seconds, requiring a structured yet compassionate approach.
This is not an ordinary call handler role-you'll be providing critical support to individuals in moments of urgency and distress. If you have a genuine desire to help others and make a real impact, this role is truly rewarding.

Comprehensive Training & Career Growth

BT provides extensive Full-Time training with hours covering both days and evenings and continuous support from experienced trainers, team leaders, and colleagues.
As part of BT Voice Services, you'll have the opportunity to develop multi-skilled expertise beyond emergency calls-including Rapid Response, Relay UK Services, and Directory Enquiries.

Important: No holiday requests can be approved during the first 6 weeks due to mandatory 100% attendance

What You'll Bring:

* Excellent communication & active listening skills
* Strong critical thinking while working under pressure
* A caring nature to support those in their time of need
* High emotional intelligence, self-awareness & empathy
* Solid literacy & IT skills, with a diligent approach

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Rewards & Benefits

* Competitive pay rates
* Overtime opportunities
* Career progression within BT
* Fully paid training
* Instant access to the Blue Arrow training portal
* Auto-enrolment in the pension scheme
* 28 days of paid holiday
* Wellbeing support relevant to you

Important: All applications are subject to pre-employment and referencing checks, including DBS clearance.

Ready to make a real difference? Apply today and become part of a trusted, experienced team that plays a vital role in emergency response!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

North Lanarkshire, Scotland £26823 Annually Manpower UK Ltd

Posted 4 days ago

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Job Description

permanent

Manpower UK are supporting our reputable client in identifying a Customer Experience Advisor for their Cumbernauld office. You would be working within a successful team who are friendly and supportive to ensure your success.

You will be processing orders using Excel and in house systems, therefore you should be confident using IT systems and accurate in your inputting, you will speak to customers throughout the day providing product information and also upselling other products. Candidates should also be confident in calling lapsed clients to enhance sales within the team to ensure the business achieves their KPI's.

Hours are Monday to Friday - Rota 8:00am to 4:30pm / 8.30am to 5pm

Experience:-

  • Customer Service background
  • Good Administrative experience
  • Experience using Outlook, Excel, Word
  • Good communication skills
  • Proactive in secure the sale
  • Excellent listening skills
  • Works well on their own and within a team
  • Enjoys a busy environment
  • Driving Licence - not essential

Please forward your CV in the first instance.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Glasgow, Scotland £13 Hourly Manpower UK Ltd

Posted 8 days ago

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Job Description

temporary

Customer Service Representative
Shift Times: Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends
Pay Rate : 12.60PH
Location: Glasgow, G2 8JX

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.
Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.
People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.
Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.
Compliance and Regulation: Follow all compliance, legal and regulatory requirements, completing all relevant training.

To succeed you will need

Customer Focus: Committed to building excellent relationships with customers, based on a full understanding of their needs. Dedicated to delivering what is promised.
Team working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding and collaboration with other teams.
Personal development: Continuously reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
Flexibility: Taking a flexible approach, revising plans and decisions considering new information and changing circumstances, dealing positively with organizational change.


Apply now and a member of the team will be in touch!

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Glasgow, Scotland £13 Hourly Huntress - Maidstone

Posted 8 days ago

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Job Description

permanent

Customer Service Advisor

Central Glasgow

12.86 per hour + up to 500 monthly bonus

Our client is looking for ambitious, enthusiastic people to join their team. This is an excellent opportunity for a customer driven individual to get their foot in the door with a rapidly growing financial company.

Key Responsibilities:

  • Take a lead position in providing high-quality, timely and relevant financial reporting
  • Raise sales invoicing accurately, efficiently and on time
  • Delivering an exceptional level of customer service
  • Building relationships with clients

Desired Skills

  • Self-motivated and able to manage your own time effectively in a deadline-orientated environment
  • Ability to work under pressure
  • previous customer service experience
  • Relevant degree
  • IT literate - experience using basic Microsoft package essential
  • Excellent verbal and written communication skills
  • Attention to detail
  • Ability to think outside the box and problem solve

Please apply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Grangemouth, Scotland £22000 - £26500 Annually High Profile Resourcing Ltd

Posted 8 days ago

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Job Description

permanent, part time

Customer Service Advisors
Location: Falkirk
Salary: £24-26,500 + paid overtime + benefits + clear progression path

A role with purpose. A team with pride. A future with opportunity.

We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.

What You'll Do

  • Be the first point of contact for a variety of customer queries via phone and email
  • li>Handle orders, updates, delivery queries, billing issues, and general service enquiries
  • Accurately manage and update customer information across systems
  • Provide thoughtful, solution-focused support, including for customers in vulnerable situations
  • Resolve customer issues independently wherever possible, escalating only when necessary
  • Stay current on service updates, internal communications, and best practices
  • Support overall team goals through personal KPIs and shared responsibilities
  • Ensure compliance with safety, data protection, and quality standards

What You’ll Bring

    < i>Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
  • Strong communication skills and a calm, professional approach
  • Great attention to detail and ability to manage data accurately
  • Confidence navigating new systems and multitasking in real-time environments
  • A willingness to learn and adapt in a collaborative, team-oriented workplace
  • Drive to contribute meaningfully to a high-performing team

What You’ll Gain

    < i>Paid overtime and flexible shift options during peak seasons
  • Performance-based hybrid working following successful probation
  • A comprehensive six week onboarding programme with dedicated support
  • Ongoing coaching, learning resources and development opportunities
  • A workplace that values your contribution and supports long-term growth

To explore your future please email your CV 

This advertiser has chosen not to accept applicants from your region.

Customer Service Agent

Kilmarnock, Scotland Pertemps Network Group

Posted today

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Job Description

Position: Call Centre Agent

Location: Kilmarnock (Hybrid)

Salary: £25,000 + monthly bonus


Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team.


We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then I want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!


  • Salary: £5,000 pa and opportunity to earn up to 00 bonus per month
  • Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
  • 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm)
  • 28 days holidays (increasing to 31 days after 5 years)
  • Pension (5% employee and minimum 4% employer contributions)
  • Life Assurance (3 x annual salary)
  • Free medical, dental and optical healthcare cash plan


Responsibilities

  • Manage a pipeline of both inbound and outbound calls to resolve customer queries.
  • Create strong and trustworthy relationships with customers.
  • Navigate and update relevant systems with customer information.
  • Work to achieve set KPIs, ensuring these are met on a weekly basis.
  • Ensure adherence to company policies and procedures.


Skills and Experience

  • Driven and Confident individual, willing to learn new skills.
  • Strong Customer Service experience.
  • Experience working to meet set KPIs.
  • Available for Monday-Friday and occasional Saturday Shifts.
  • Strong Computer Skills


You must be able to pass a credit check and disclosure check to be successful in this position.

For more information on these positions, please apply to the link and one of our Team will be in touch.

This advertiser has chosen not to accept applicants from your region.

Customer Service Manager

Glasgow, Scotland Elevation Recruitment Group

Posted today

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Job Description

We are seeking an experienced and dedicated Customer Care Manager to lead our customer service operations within the kitchen or new build sector. You will be responsible for ensuring a first-class experience for all customers, ensuring any snagging issues are resolved in a timely manner. The ideal candidate will be proactive, solutions-focused, and able to drive high standards of service across all touchpoints.


  • Up to £36,000
  • Quarterly Bonus
  • Company Car
  • Remote working


Key Responsibilities:


  • Manage the end-to-end customer care process from post-sale through to resolution of any issues.
  • Liaise with internal departments (design, installation, and aftersales) to ensure timely resolution of customer concerns.
  • Track, report, and analyse customer service metrics to identify areas for improvement.
  • Maintain strong relationships with developers, contractors, and end users to support a positive brand reputation.
  • Ensure all customer complaints are handled professionally and in accordance with company policies.
  • Manage escalated cases and complex customer issues with empathy and efficiency.


Requirements:


  • Proven experience in a customer service management role, ideally within the kitchen, home improvement, or new build sector.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving and organisational abilities.
  • Ability to work under pressure and manage multiple priorities.
  • Proficient in CRM systems and Microsoft Office.
  • A strong customer-first mindset with an eye for detail and quality.
This advertiser has chosen not to accept applicants from your region.
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About the latest Customer service jobs in City of glasgow!

Customer Service Advisor

Glasgow, Scotland Search

Posted 10 days ago

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Job Description

full time

Customer Service Advisor

Location - Cumbernauld


Salary - 26,830 Potential Bonus of 4,200 per year
Hours - Monday to Friday 8:30am - 5pm

This position for the Customer Service Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit their needs - Although sales is involved within this role, cold calling is NOT a part of the role.

Duties and Responsibilities


* Take inbound calls and respond to emails in a timely manner
* Make outbound calls to existing customers who haven't been picked up and dealt with in a few months - see if they need any new products
* Support customers by providing solutions - defining new products that may suit their needs - in addition to their existing orders, or sometimes they may be late for normal products, with strategies through which they can contribute to.
* Handle all customer complaints to the best of your ability
* Generate order cost advice/quotes, process orders, and send invoices to customers using the ordering system - this information is managed through an internal process, for which full training will be provided

If you have strong Customer service experience and looking for a new opportunity apply ASAP for immediate consideration.


Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

North Lanarkshire, Scotland Search

Posted 10 days ago

Job Viewed

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Job Description

full time

Customer Service Advisor

Location - Cumbernauld


Salary - 26,830 Potential Bonus of 4,200 per year
Hours - Monday to Friday 8:30am - 5pm

This position for the Customer Service Advisor will see you respond to calls from existing customers who want to order, manage, and request items for them and, if applicable, offer a new product that may suit their needs - Although sales is involved within this role, cold calling is NOT a part of the role.

Duties and Responsibilities


* Take inbound calls and respond to emails in a timely manner
* Make outbound calls to existing customers who haven't been picked up and dealt with in a few months - see if they need any new products
* Support customers by providing solutions - defining new products that may suit their needs - in addition to their existing orders, or sometimes they may be late for normal products, with strategies through which they can contribute to.
* Handle all customer complaints to the best of your ability
* Generate order cost advice/quotes, process orders, and send invoices to customers using the ordering system - this information is managed through an internal process, for which full training will be provided

If you have strong Customer service experience and looking for a new opportunity apply ASAP for immediate consideration.


Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Greenock, Scotland The Cigna Group

Posted 1 day ago

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Job Description

**Job Posting Title**
Customer Service Representative
**Job Description Summary**
+ Delivers straightforward administrative and/or other basic business services in Customer Service.
+ Receives requests by mail, telephone, or in person regarding insurance claims/policies.
+ Responds to inquiries from policy holders, providers and/or others for information and assistance.
+ Performs research to respond to inquiries and interprets policy provisions to determine most effective response. Mails or routes claim forms and supporting documentation to various units for final processing.
+ Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity. Issues tend to be routine in nature.
+ Good knowledge and understanding of Customer Service and business/operating processes and procedures. Works to clearly defined procedures under close supervision.
**Job Description**
Do you have a passion for helping others and ensuring customers have the best experience possible?
We have a number of exciting permanent opportunities to join Cigna as a **Customer Service Representative** where you will be part of our Global Service Centre supporting clients from across the Globe.
As a Customer Service Representative with Cigna, you will be the first point of telephone contact for our global members who have private medical insurance with us.
We are keen to speak to you if are a 'people person' and if you have an empathetic nature as you will be supporting customers who may be experiencing a difficult time.
Previous experience in Customer Service isn't essential as we provide 5 weeks of classroom training to set you up for success in your new role.
**What we require:**
+ Able to commit to 35 hours/week.
+ Able to commit to 8 weeks induction training from start date of August 2025 based in our Greenock office.
+ Available to work shifts between Mon-Sunday 7am-11pm.
+ Able to travel to Cigna's Office in Greenock, Scotland 2/3 times per week, after the training is completed.
**What you'll do:**
Customer service is paramount to us and our customers and as the voice of Cigna, you will be responsible for providing exceptional levels of customer satisfaction, by handling enquiries and claims processing in an efficient and timely manner.
The successful applicant will offer the highest possible level of service, via phone or e-mail, to our existing and potential customers, seeking first contact resolution.
This is an excellent opportunity for customer focused enthusiastic, motivated, and driven individuals to join our Customer Service Team within Cigna.
**Main Duties/Responsibilities:**
+ Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer's benefits.
+ Ensure that all operating procedures and regulations are followed in line the policy terms and conditions.
+ Providing quality advice and information to customers and colleagues regarding their health benefits.
+ Monitor turn-around times to ensure contacts/claims are settled within required time scales.
+ Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits, and reaching out to relevant service partners where necessary.
+ Actively support all team members and provide resource to enable all operational goals to be achieved.
+ Carry out any ad-hoc tasks as required to meet the business needs.
**What you'll bring:**
We want people to draw on their life experience, personality, and individual talents. Broadly speaking, we look for candidates with:
+ A passion for providing outstanding customer service in a fast-paced environment and ability to work towards targets.
+ Solid IT skills with ability to utilise MS Office and inhouse systems.
+ Exceptional interpersonal skills with good verbal and written communication.
+ Ability to organise, prioritise and manage workload to meet individual and team targets in a fast-paced environment.
+ Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
+ Must possess excellent attention to detail, with a high level of accuracy.
+ Ability to work under own initiative and proactive in recommending and implementing process improvements.
**What's in it for you?**
We recognise we wouldn't be where we are today without our employees, that's why we offer such excellent benefits designed to suit you as and when you need them:
+ **Competitive salary.**
+ **Hybrid working:** Enjoy working from the comfort of your home, with occasional visits to our Greenock office **.**
+ **IT equipment** : is provided by us to allow you to work from home.
+ **30 days holiday per year:** plus, the option to buy/sell annual leave.
+ **Bonus:** the opportunity to earn an annual bonus
+ **Pension:** We believe saving for the future's important, so you'll benefit from auto-enrolment and a generous contribution from us.
+ **Private Medical and Dental Insurance:** with the option to add a partner or dependent(s) to your cover.
+ **Life Assurance.**
+ **Travel Insurance:** Enjoy peace of mind while travelling abroad.
+ **Flexible dress code** : It's not about what you wear, it's about what you can do, so why not be comfortable doing it.
**Plus, much more.**
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If_ _you require reasonable accommodation in completing the online application process, please email:_ _for support. Do not email_ _for an update on your application or to provide your resume as you will not receive a response._
This advertiser has chosen not to accept applicants from your region.