1235 Customer Service jobs in Merseyside

CUSTOMER SERVICE ADMINISTRATOR 

NORTHWICH 

8.30 - 4.30 MONDAY - FRIDAY *** NO WEEKEND WORK***

£12.21 - 12.56PH *** 6 MONTH FTC AND THEN OPPORTUNITIES TO BECOME A PERMANENT MEMBER OF STAFF ***

Are you passionate about delivering exceptional customer service and enjoy solving problems over the phone? We’re looking for a proactive, detail-oriented Customer Service Advisor  to join my clients' dynamic team.

As a key member of our team, your main responsibility will be to ensure customer queries are resolved effectively, efficiently, and with care. Your day-to-day duties will include:

• Handling incoming calls promptly, identifying the caller and their needs, and providing accurate, policy-aligned resolutions.

• Delivering outstanding service via telephone and email, always aiming for first-time resolution and customer satisfaction.

• Returning voicemail messages daily, ensuring no query is left unanswered.

• Proactively following up with customers and training providers weekly to resolve outstanding queries and update contact details.

• Performing quality checks by proofreading cards before issuance and conducting follow-up satisfaction checks with at least 5 customers weekly.

• Supporting training providers with expiring packs, ensuring timely action despite automated notifications.

• Ensuring fast, accurate registration production, maintaining a 48-hour turnaround in line with training guides and procedures.

• Maintaining excellent communication skills and accuracy in all interactions and documentation.

• Previous experience in a customer service or call centre environment (desirable)

• Excellent telephone manner and written communication skills

• High attention to detail and organisational skills

• Ability to work independently and meet daily targets

• Comfortable working with databases and internal systems

• A supportive team environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• The chance to make a real impact on customer experience
• 32 Days Holiday (Including bank holidays + your birthday)
• Free Parking
• Company social events 

Customer Service Advisor

Temporary – on-going opportunity

Irlam, Manchester

£12.21 p/h

37.5 hours p/week

Monday - Friday

Winsearch UK is currently working with a multi-award-winning company specialising in specific medical devices.

Due to exponential growth and increased workload, our client is looking for experienced Customer Service Advisor to assist customers with orders and general queries relating to their product.

The Customer Service Specialist is responsible for delivering excellent customer service as per company
requirements, ensuring that queries are resolved efficiently, effectively and within the department’s service
level commitment. Processing sales orders, and efficient contributions to the customer service operations and
carrying out internal activities as part of the support team. To communicate positively about the company and
its products to ensure that a professional company and brand image is provided at all times to customers and
colleagues.

Customer Service Advisor

The Role:

The role requires the successful Customer Service Advisor to deal effectively with customer support calls and emails, investigating, logging, and responding to queries, sales order processing, rental, retailers and consumers, ensuring accuracy and processing and invoicing of rental orders ensuring accuracy and attention to detail.

Key Skills include:

• Provide professional and effective services to internal and external customers, to meet customer expectations
  in line with department procedures and standards
• Keep accurate customer records
• Deal effectively with customer support calls and emails, investigating, logging, and responding to queries
  in a timely appropriate manner
• Communicate courteously both written and verbal to customers, building positive relationships, responding
  to queries and progressing issues
• Sales order processing, key accounts, hospital orders, retailers and consumers, ensuring accuracy
  and attention to detail
• Processing and invoicing rental orders ensuring accuracy and attention to detail
• Collaborate with and support sales representatives as required arranging trials, evaluations, extensions,
  timely collections, monitoring locations, updating worksheets and producing regular management reports as requested
• Conducting a correct and complete product service administration, conforming to the requirements of
  the organization, which include guarantees, repairs and returns
• Processing of electronic payments and refunds ensuring accuracy and security of customer details

Skills and Qualifications

• Experience of working in a fast paced Customer Service environment is essential
• B2C experience essential
• Experience of dealing with dealing with customer queries over the phone and emails
• Experience of handling payments and using invoicing systems

Customer Service Advisor

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website (url removed)  and follow us on LinkedIn.

ComH

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

Customer Service Administrator    

Salary: £12.27 per hour plus 25 days annual holiday entitlement

Permanent, Full Time - 40 hours per week

Based at Wallasey CH44 7HX

Job purpose:

As part of a team, support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.

Key responsibilities:

• Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
• Develop strong relationships with the wheelchair service team.
• Update computer records for reconditioned and new wheelchairs.
• Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
• Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
• Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
• Ensure workloads are managed effectively and all daily tasks are completed.
• Maintain a professional customer service attitude when dealing with all service users and other agencies.
• Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.
• Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.

 Skills and Qualifications

• Computer literate
• Good communication, verbal and written
• Experience of invoicing and accounts procedures
• Experience of working within a service provider industry
• Flexible approach to working conditions and working environment change
• Self-motivated and enthusiastic worker

Confidentiality

During the course of the work involved with this position, the role will become party to confidential information including service user information.  It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Other

This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role.  

Service user/other agency/public engagement and involvement:

Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

 INDLS

• Manage inbound calls with professionalism and efficiency.
• Assess and prioritise customer needs to ensure effective resolution.
• Regularly review and respond to customer emails in a timely and accurate manner.
• Handle customer concerns with empathy, ensuring satisfaction while adhering to company protocols.
• Accurately document all customer interactions, inquiries, and resolutions in the company CRM system.
• Work closely with other team members and departments to ensure customer needs are met efficiently.

• Exceptional verbal and written communication skills, with the ability to handle challenging situations calmly and professionally.
• A passion for delivering outstanding customer service and creating positive customer experiences.
• Ability to handle inquiries and prioritise tasks in a fast-paced environment.
• Familiarity with CRM systems and computer skills
• Prior experience in a call centre or customer service environment

Join the Team That Keeps Our Community Safe and Secure!

Are you ready to make a real impact in your community? Our client, a highly respected local government organisation, is on the lookout for passionate individuals to support their field operation and achieve service delivery performance targets. This role brings a variety of challenges and tasks, you will be instrumental in protecting the public and making a difference to people's lives.

Start Date: Monday 30th June 2025

Location: Warrington

Pay rate: 12.21 per hour

Assignment Length: Temporary Ongoing

Working Shift Pattern: 5 days a week over 7 days on a rota (Monday - Sunday) - Shifts are issued on a fair rota system and are unable to be chosen or selected by preference. Each shift is 8 hours long between the times of 7am and 7pm .

Hybrid Working Pattern: Successful candidates will be expected to work on site in Warrington full time for 4-6 weeks upon commencing their assignment. Following sign off after this time, candidates will move to a 40/60 Hybrid model

Training Information: Training will be a 2 week course, on site and in person (Monday - Friday, 9am - 5pm)

Why You'll Love Working With Us:

Gain invaluable hands-on experience Thrive in a supportive and inclusive work environment Unlock opportunities for personal and professional growth

Your Role:

• Respond and resolve customer contacts in a professional and timely manner and in line with associated processes and procedures.
• Record information on contacts as and when required and maintain accurate records and systems.
• Manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation.
• Resolve all dissatisfaction during the first point of contact wherever possible.

What You Bring:

• 3 years references (handled by Adecco upon successful application)
• DBS clearance (or a willingness to obtain one)
• Outstanding communication and interpersonal skills with an excellent standard of verbal English
• Ability to work flexibly, both independently and as part of a dynamic team Keen attention to detail and strong problem-solving abilities

Ready to Make a Difference? Join us in creating a safer community and gain meaningful experience along the way.

Apply now and be part of a team that truly makes a difference!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

Your new company
Join a global manufacturing organisation based in Chester, operating in a niche market with products that are sold in over 50+ countries. My client is looking for an experienced Customer Service professional with a proven background in a similar industry to join their small team on a permanent basis.
Your new role
Reporting to the Sales and Business Development Manager, the successful candidate will assist the sales team by providing a committed, proactive support function in all aspects of everyday sales activity, ensuring the customer's experience is a positive and memorable one. You will act as a 'go to' for information and problem-solving.
Your primary responsibilities will include but not be limited to the below:

• Responding to customer requests for product information, price and/or availability via e-mail, phone, chat applications
• Order processing
• Providing support to the sales@ e-mail address for volume enquiries
• Acting as first line of contact for inbound sales team phone calls
• Providing follow-up and tracking with customers on quotation requests and on receipt of goods and paperwork and service ratings
• Assist with support for the training we offer to our customers
• Pivoting data from tracking and follow-up work, from our CRM and from other channels to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences
• Adhere to all local legal, health and safety and compliance requirements, policies and procedures

What you'll need to succeed

• Prior experience in a customer service or sales administration role within a manufacturing organisation or similar
• Excellent working knowledge of SAP
• Excellent working knowledge of Salesforce
• Strong numeric and analytical skills
• Attention to detail and ability to multitask
• Willingness to continue to train, to learn, to grow

What you'll get in return

• 4% matched pension contributions
• 2 x basic salary life cover with attached EAP program
• Paid medical appointment attendance and annual medical screenings
• Service anniversary recognition from Year 1
• Early finish Fridays (on rota)
• 25 days holiday plus public holidays per annum + bank holidays

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

• Handle a high volume of incoming calls and email enquiries from customers efficiently and professionally
• Provide accurate information, resolve queries, and ensure customer satisfaction
• Record and update customer details and interactions using internal systems - CRM
• Identify and pass potential sales opportunities or leads to the sales team
• Maintain high service standards and meet daily service level targets
• Work collaboratively with team members to support business objectives
• Deliver a positive customer experience at every touchpoint
• Ensure progress chasing and CRM Management

• Previous experience in a customer service, telephone-based or call centre roles are essential
• Growth mindset – the business is growing – someone who wants to be part of the journey as they expand
• Solutions focused and customer centric
• The customer at the heart of all interactions
• Team player who can pivot and support the team when needed.
• Excellent communication skills, both verbal and written
• Confident using IT systems and managing customer databases
• Strong attention to detail and organisational skills
• Ability to manage workload effectively in a busy, fast-paced environment
• Proactive, reliable, and has to ability to go from reactive to proactive

• Competitive salary with a team performance-related bonus
• Full-time, stable position with  growing business that can offer progression
• Office-based role with a friendly, professional team
• Opportunity to gain further experience and develop your customer service skills

A vacancy has arisen for a Customer Service Representative to work in the Performance Chemicals Supply Chain team at Ellesmere Port.

Overall purpose of the role is to enhance customer relationships whilst organising the safe, cost-effective movement of products to meet customer requirements.

• Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice.

• Manages customer, internal and external expectations and relationships whilst striving to constantly improve Customer satisfaction

• Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)

• Books final dates for orders and maintains system dates, keeping all orders current and accurate

• Import/Export: Knowledge in both import and export (EU and ROW) is an advantage.

• Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard).

• Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all Customer complaints within 2 months.

• System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required.

• Participates in Supply Chain projects as and when required

• Language: Fluent in French, Spanish or Italian would be beneficial

Person Spec

• Highly Customer Focused
• Excellent communication skills, both verbal and written
• Knowledge of export orders
• Ability to manage time well and prioritise work patterns
• Previous experience within a Supply Chain environment
• Team Player
• SAP - ERP Platform knowledge, Excel, Word, PowerPoint and Outlook

Employee Benefits

As an organisation, we are committed to ensuring that Innospec is a great company to

work for and invest significantly in the development of our employees to meet this

ambition.

The successful candidate will receive a competitive salary alongside the following benefits:

• Up to 10% employee, 15% employer pension contributions
• Bonus Scheme
• Private medical Insurance
• 6 x salary death in service benefit

About Innospec

Innospec is a global specialty chemicals company focused on bringing innovative new

technologies to market combined with a fast and responsive service. We serve a range

of industries across the world, bringing our products to customers in markets from

oilfields, fuels, refineries and power stations to personal care and performance

chemicals.

Our global team of approximately 2,000 employees spans 24 countries, applying their

extensive experience and market understanding to customers’ local needs. Integrating our global footprint with local service capability enables us to supply quality products

that meet and anticipate changing market dynamics.

Overall purpose: To enhance customer relationships whilst organising the safe, cost-effective movement of products to meet customer requirements.

• Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice.
• Manages customer, internal and external expectations and relationships whilst striving to constantly improve Customer satisfaction
• Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.)
• Books final dates for orders and maintains system dates, keeping all orders current and accurate
• Import/Export: Knowledge in both import and export (EU and ROW) is an advantage.
• Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard).
• Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all customer complaints within 2 months.
• System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required.
• Participates in Supply Chain projects as and when required
• Language: Fluent in French, Spanish or Italian would be beneficial

Person Spec

• Highly Customer Focused
• Excellent communication skills, both verbal and written
• Export principles in Europe and ROW including Export documentation and import principles into the UK (domestic customers)
• Knowledge of export orders
• Ability to manage time well and prioritise work patterns
• Previous experience within a Supply Chain environment
• Team Player
• SAP - ERP Platform knowledge, Excel, Word, PowerPoint and Outlook