1254 Customer Service jobs in Nottinghamshire

TEMPORARY CUSTOMER SERVICE / ADMINISTRATOR

TEMPORARY TO PERMANENT

MONDAY – FRIDAY 37.5 HOURS

1 WEEKEND PER MONTH

£12.21 PER HOUR

S18 -DRONFIELD

LOOKING FOR SOMEONE TO START ASAP

We are currently supporting our client who is seeking a Temporary to Permanent Customer Service Administrator to join their existing team. As a Customer Service Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Duties include but not limited to:

• Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients
li>Ensuring a professional and tailored approach for each interaction.
• Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further actions.
• Scheduling and Booking Appointments
• Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
• Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases
• Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.
• Managing Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.

Experience:

• Good interpersonal and communication skills
• Excellent telephone manner
• Excellent customer service skills
• Ability to deliver tasks to tight deadlines
• Ability to complete admin tasks accurately and follow instructions
• Confidence and ability to establish effective working relationships both internally and externally
• Ability to work on own initiative
• Ability to multi-task in a fast-paced high-volume environment
• Ability to work in a pressurised environment
• Touch Tying Skills - preferred not essential

If you are a motivated individual with a passion for customer service and meet the qualifications outlined above, we invite you to apply for this exciting opportunity as a Temporary Customer Service Administrator!

• Proactively call various data streams to identify potential customers.
• Engage with businesses to understand their needs and introduce their Business solutions.
• Generate qualified sales opportunities and set appointments for the sales team.
• Become an expert in the Business B2B product range and services.
• Educate potential customers about the offerings, highlighting key benefits and value propositions.
• Work closely with sales teams to ensure a seamless transition of leads.
• Develop strong relationships with prospects to nurture potential future sales.

Please see the job description below:

We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.

-Hybrid after probation

-12.21/ph

-Temporary with an opportunity to become permanent

-On site parking

-On-site canteen

-Career progression

-Monday to Friday plus one weekend a month

-Rotating shift patterns(Monday to Friday):

8-4

9-5

10-6

11-7

Main duties:

-Operate the live chat providing excellent customer service

-Dealing with online orders and returns

-Responding to emails

-Receiving phone calls (mainly inbound)

-Deal with monthly customer subscriptions

What we're looking for:

-Previous customer service experience

-Open to learn

-Flexible with working hours

MUST BE ABLE TO START FRIDAY 13TH OF JUNE 2025

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Customer Service Coordinator

Markham Moore

Salary - £30k

The general role purpose is to organise, co-ordinate field engineers on site jobs logged into the system. To schedule their routes and maximise their day.

Key Responsibilities

• Take handle incoming calls from customers and look to problem solve them.
li>To escalate client queries to relevant departments where necessary
• Logging client queries on system and updating accurate information.
• Communicate on-call rota changes to out of hours teams
• Carry out an initial investigation around concerns by speaking with the engineers, confirming a plan of action, updating the internal record and the customer alike.
• Ensuring actions comply with agreed customer SLA’s.
< i>Issuing job related worksheets, reviewing the completed work sheets, taking note of any remedial actions (follow up works) required and confirming a plan of action to complete the job.
• Handling customer complaints carrying out an investigation and providing a response to achieve customer satisfaction.
• Liaising with the customer to update on planned actions, updating the internal digital record as the job progresses.
• If damage, obtain an estimate either externally or internally and from this, create an estimate with the relevant uplift to present to the customer, requesting a PO.
• Review and coding of supplier and sub-contractor invoices and dealing with invoice related queries.
• Inform the sales team to provide customer breakdown feedback in preparation for site visits.
• Maintain the engineers’ calendars and making changes where appropriate to better streamline workflow and customer satisfaction.
< i>Creating and sending RAMs to customers when required

Candidate Skills

The suitable candidate will have experience within logistics coordination or scheduling skills.

Excellent IT skills

Excellent communication skills – written and oral

Can remain calm under pressure

Hours of work Full Time Monday to Friday (office based role, not hybrid)

Customer Service Coordinator 

Location : Buxton, SK17 9RZ, Derbyshire.
Salary: £25,539 plus attractive benefits package 
Contract: Full time, permanent
Shifts : 37.5 Hours a week - Monday – Friday. 8:30-17.00 with a 1 hour unpaid lunch 

About us

Saica is one of the leading European players in the development and production of recycled paper for corrugated cardboard with a production of 2.5 million tons of paper. With more than 10,000 employees across Spain, France, Italy, Portugal, UK, Ireland, Turkey, Luxembourg, The Netherlands and The USA, Saica Group has four business divisions: recycled paper production for corrugated cardboard (PAPER), recyclable materials recovery (NATUR), production of corrugated packaging (PACK) and flexible packaging (FLEX). 

Sustainability at Saica begins with our values – we care, we value and we challenge.

About the role 

As a customer Service Coordinator you will  provide the highest levels of customer satisfaction by an efficient management of customer expectations through coordinating with all departments. 

You will liaise with customers and support our external sales teams on E2E project identification and delivery” 

To apply for this opportunity, you will need – 

•  A minimum of 2 years’ experience within a customer service role. 
•  Microsoft Office sills with Excel skills to an intermediate level. 
•  Excellent verbal and written Communication skills. 
•  Positive can do attitude.
•  The ability to work well within a team and on own in order to achieve common goals and objectives. 
•   Attention to detail and accuracy when complying reports.   

Main Responsibilities 

•  Monitoring and management of the order intake to ensure fulfilment of specific requirements such as: minimum order quantities, prices, delivery times, origination costs payback, stock management, etc. 
•  Co-ordinate actions with other departments, such as logistic and production, to fulfil customer expectations on service (OTIF) and ad hoc assistance. 
•  Manage accounts assigned to him/her by the Regional Sales Director and Customer Service Manager with the aim of maximising their sales volume and profitability. 
•  Deal correctly with customer requests: pricing policy, claims, samples, sketches, specifications, offers, general information, website training. 
•  Be responsible of maintaining in the company Management System with the most up to date information concerning our customers. 
•  Participate in the definition and follow up of customer account plans. Support the data collection for these plans. 
•  Attend meetings, together with Account Manager he /she works with, and the Regional Sales Director. 
•  Sustain the groups Management System relating to the sales and commercial activity. 
•  To Attend and contrite to major customer review meetings.
•  Participate actively in the problem-solving process when analysing customer claims related to service issues and non-conformities. 

What we offer:

•  Ongoing training and development 
•  Funding for role specific professional qualifications
•  24 Days holiday a year plus Bank Holidays, plus shut down over Christmas.  
•  Contributory pension scheme
•  Cycle to work scheme 
•  Tech Scheme
•  Flu and eye test vouchers
•  Reward & Recognition scheme
•  Fresh Fruit every 2 weeks.  

Saica is an Equal Opportunities employer and welcomes applications from all suitably qualified candidates, so if you feel you have what it takes to be successful in this role then please click “Apply” and submit your up to date CV and covering letter for consideration. 

No agencies please. 

Customer Service Administrator

Derby

6 months contract

24,500 pro rata (paid via Umbrella Company, PAYE)

Do you have experience in a customer facing, administrative role? Are you looking for your next, immediate available position within an industry leading engineering company?

On offer here is an excellent opportunity to join a global company with an excellent reputation for looking after their staff, offering all employees training and who are known as experts within the industry.

The company have a global backdrop and are known as specialist within the industry. They are known for their innovation, and for the reliability in improving performance.

This exciting opportunity would suit someone with a good background within customer service/admin looking for your next, immediately available role working for an industry leading company.

The Role:

• Supporting the existing team you will deal with customer service related queries over the phone, arranging collections for customers/suppliers, raising purchase orders, as well as undertake receptionist duties when required to greet and give visitors access to site.
• 6 months contract with possibility of permanent position available
• 37.5hrs, early finish on Friday

The Person:

• Previous experience in a customer service/admin roles
• Experience in working within a busy, fast paced environment
• Previous experience working for an engineering company such as Rolls Royce, Airbus would be beneficial but not essential.
• IT literate

Reference Number: BBHH(phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sophie Fox at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.

Immediate Start – Temporary Opportuntiy - Minumum 6 week duration

SF Recruitment are urgently recruiting for a Customer Service Administrator to join a well-established and growing business based in Newark . 

We're seeking a confident, switched-on, and tech-savvy individual who thrives in a fast-paced, customer-focused environment .

The ideal candidate will be comfortable using multiple systems at once and demonstrate strong communication and organisational skills. This role would particularly suit someone with recent office-based customer service or admin experience who is keen to develop their career in a supportive and dynamic team.

This opportunity is ideal for candidates based in Newark, Lincoln, Bingham, East Bridgford , and the surrounding areas.

• Handling incoming enquiries and resolving queries promptly and professionally

• Accurate data entry and updating of customer records

• Supporting both customers and contractors with day-to-day queries

• Prioritising and managing multiple tasks and deadlines efficiently

• Providing general office and administrative support

• Maintaining daily and monthly internal reports

• Carrying out ad-hoc duties to support the wider Customer Service team

• Supporting overflow calls and case handling across multiple customer sectors

• Previous customer service and administration experience , ideally in a fast-paced environment

• Strong IT skills, with the ability to manage multiple systems simultaneously

• Experience using Salesforce or similar CRM systems would be advantageous

• Exceptional communication and organisational skills

• High attention to detail with the ability to collate, validate, and input data accurately

• Comfortable with both inbound and outbound communication

• Ability to take initiative , solve problems, and adapt to new tasks and challenges

If you are immediately available and keen to jump right into this role, apply today!

Great opportunity for an Customer Service Administrator to join a global Manufacturing organisation based in the Worksop area.

Our client is a leading engineering manufacturer and specialist in the supply of components to various sectors.

As a growing, dynamic, and unique organisation, we are currently seeking a Customer Service Administration Assistant to join the team, this presents an outstanding opportunity for secure work within a friendly, dynamic, and professional environment.

Customer Service Administrator : (The Role)

• Liaise directly with customers / end-users and internal depts.
• Process collection requests from customers / end-users.
• Issue relevant documentation as required.
• Process and issue invoices, and follow up where overdues accrue.

Customer Service Administrator : (The ideal Candidate)

• Proficient level of IT competence - SAP experience would be advantageous.
• Previous administrative background.
• Polite & professional personal skills.
• Good organisational & prioritising skills.

Customer Service Administrator : (Salary & Package)

• 28,000 per Annum
• Mon-Fri 8:30am-5:00pm (early finish on Fridays)
• Location Worksop.
• On-site parking.
• State of the art office.

We are currently looking to recruit a Customer Service Advisor for our successful and growing client in Belper, who offer growth of their employees and offer a number of fantastic benefits.

To be considered for the role, you’ll require the following essentials:

• Proven experience of providing excellent customer service
• Natural problem solver
• Excellent communication skills
• Excellent telephone manner
• Previous Call Centre experience is desirable, however not essential.
• Have a strong knowledge of Microsoft applications and web-based platforms
• The ideal candidate will have proven customer service experience in either a face to face or telephone-based capacity. Having a calm and reassuring manner is a must, as is the ability to ensure customer satisfaction.

Within this position, you’ll also be:

• Your main focus will be to liaise with customers who contact our Client via telephone, email, SMS,  live chat or Whats app
• Understanding customers situation and providing the best solution to provide an outstanding customer experience
• Ensure that all queries are answered within a timely to manner using the CRM System and ensure that these meet the Service Level Agreements that are in place
• Display a professional customer service whilst identifying potential opportunities to maximise processes and targets

 Working hours and Salary:

• Salary is £25,528 pro rata per annum plus OT and bonus
• Various shifts between 8am and 6pm including some weekends
• Annual bonus scheme
• 25 days holiday plus banks
• Extensive training for all employees
• Development Programme
• Wellbeing programme

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Recruitment Business in relation to this vacancy.

See our website for more details and jobs available - (url removed)

(phone number removed)