What Jobs are available for Customer Service in Prickwillow?

• To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
• To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
• To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
• To monitor/navigate multiple systems and ticket queues constantly throughout the workday
• To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc)
• To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• To implement process improvements which will improve operational effectiveness and enhance profitability
• To ensure that customer account records are kept up to date for audit purposes
• To identify and resolve with the data management team any master data errors affecting the OTC process
• To provide support for other members of the team (and back up as required for other CS teams)

Are you a fluent German speaker?

Would you like to join an expanding Global business managing client accounts - Working Monday - Friday, typically 9:00am - 5:00pm or 8:00am - 4:00pm?

Are you able to commute to Huntingdon, Cambridgeshire 1-2 days per week, whilst working remotely from home?

The Role:

In this varied and enjoyable role you will be utilising your excellent customer relationship and problem solving skills whilst assisting customers, using your German language skills.

Our clients fantastic service builds genuine loyalty and lasting customer relationships. Working in close partnership with the customer success team and the production team, you will helping to service customers and identify opportunities for revenue growth within their existing client base.

You will be provided with extensive knowledge and training on the various products our client offers and will have a great understanding of how these products work and are delivered, from start to finish.

More Detail:

• Responding promptly to customer inquiries via telephone, email tickets and follow up on customer issues not immediately resolved.
• Providing concise quotes for various products and following through negotiations to close.
• Educating customers on product functionality and value to increase the level of satisfaction and success customers have with Mimeo
• Resolving customer complaints efficiently and professionally, escalating complex issues as needed.
• Creating and maintaining clear and accurate written documentation using Salesforce & Freshdesk.
• Uploading files, building documents and placing orders per customer product specification.
• Working alongside internal stakeholders on processes within warehousing, finance and production.
• Working with external stakeholders to organise outsourcing, resolve delivery and export issues.
• Meeting performance targets, including response time and customer satisfaction scores.

Personal Specification

• Fluent written and spoken German and English
• An effective communicator with internal and external customers at all levels.
• Ability to work in a high pressure environment, ever changing and challenging.
• Can-do problem solving attitude, being able to deal with all types of enquiries.
• Effective communications skills, both verbal and written.
• Excellent customer service skills.
• Self-motivated and enthusiastic.
• Flexible and adaptive approach to demand and changes in work activity.
• Effective time planner with the ability to balance workloads and priorities.
• PC literate to include Microsoft packages.
• Able to work with accuracy and attention to detail.

Our client is offering a basic salary of 28,000 (possibly negotiable), plus bonus/ commission and benefits.

The role will be working from home whilst visiting their office in Huntingdon, Cambridgeshire 1-2 days per week.

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

• To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• To respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner
• To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
• To dispatch customer and partner requests for support through the correct channels to make it possible for the technical support team to act on the customer request
• To monitor/navigate multiple systems and ticket queues constantly throughout the workday
• To be in regular contact with our Sales Account Managers and other internal departments to ensure relevant information relating to customer orders, enquiries & deliveries is communicated in a timely manner (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc)
• To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
• To implement process improvements which will improve operational effectiveness and enhance profitability
• To ensure that customer account records are kept up to date for audit purposes
• To identify and resolve with the data management team any master data errors affecting the OTC process
• To provide support for other members of the team (and back up as required for other CS teams)

Customer Service Advisor
Peterborough
Temporary contract (2-3 months)
12.98 / 27,000 FTE
Hybrid working - 2 days from home
Full-time, Sunday to Thursday

Impact are looking for a confident and capable Customer Service Advisor to support our client through their peak period. This is a temporary contract, to start immediately and run through to the New Year. If you have strong written communication skills, a calm approach to problem solving and previous experience in a customer-focused role, this could be a great fit for you.

You will be handling email-based enquiries, resolving escalated issues, and working closely with internal teams and third parties to keep things running smoothly.

The job:

• Manage customer service inboxes, responding to enquiries within SLAs and response timeframes.
• Deal with escalated issues such as missing delivery, payment issues, refunds.
• Help with daily, weekly and monthly reports.
• Work with third party contact centre to ensure processes and guidelines are adhered to.
• Work with supply chain and other internal business teams to review processes and enhance customer experience.

What we need from you:

• Experience in a customer-focused role.
• Excellent written communication as the role is mostly email-based.
• Good IT skills, preferably experience using a CRM system such as Salesforce, and MS Excel.
• Good administration and organisation skills.

Other details:

• Hybrid working - 3 days in office, 2 days WFH
• Full-time hours: 8.30am - 5pm (30-minute paid break, 30-minute unpaid break), 40 total. Sunday to Thursday
• Successful candidates must be available for immediate interview & start.

Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.

Please note, due to the high volumes of applications received only shortlisted candidates will be contacted within 72 hours of application. Thank you

The Role:

We’re working with a well-established and growing business based in Huntingdon, who are looking to add a Customer Service Specialist to their friendly and supportive team.

This is a fantastic opportunity to join a company that truly values its people and prides itself on delivering high-quality products and excellent customer care. You’ll play a key role in ensuring customer satisfaction by providing professional support, processing orders efficiently, and maintaining strong communication with both clients and internal teams.

Main Responsibilities:

• Handle customer enquiries professionally via phone, email, and in person
• Provide accurate information on products, pricing, and order status
• Process customer orders with precision and efficiency
• Liaise with internal departments to track progress and ensure timely delivery
• Maintain up-to-date records of customer interactions and transactions
• Proactively resolve any customer issues or concerns
• Support continuous improvement and contribute to the overall success of the team

Skills / Experience:

• Previous experience in a customer service or account management role
• Ideally from a manufacturing, production, or technical environment (not essential)
• Excellent communication and organisational skills
• Strong attention to detail with the ability to manage multiple priorities
• Confident IT skills, including Microsoft Office and order processing systems
• Positive, proactive, and solutions-focused attitude

Salary & Working Hours:

• Salary: £30,000-£32,000 per annum (depending on experience)
• Hours: Monday to Friday, 8:30am – 5:00pm

Job Title: Customer Service Administrator

Location: Fulbourn, Cambridgeshire CB21 5ET

Salary: 28,000 per annum

Job Type: Full time, Permanent

Working Hours: Mon - Friday 9am - 5.30pm

About the Company:

S&B Herba Foods Ltd source and import rice and grains (and other raw materials) from across the globe to produce a wide range of ingredients to the specification of UK manufacturers and wholesalers. Our core purpose is to "Feed the nation and be a place where everyone can reach their full potential".

We have just been awarded the Investors In People standard and are embarking on a new era to attain Silver with our ultimate goal Platinum. In order to do this, we need people that are willing to drive our Goals and Ambitions and continually improve and develop themselves as individuals, with our full support.

We are looking to build on our Team of great people by employing individuals that are aligned to our Company Values of; Hungry (driven and ambitious); Can Do attitude (resilient, solution focused); Proactive (forward thinking, strategic) and We Before I (caring for their colleagues/team; collaborative).

We have been trading for over 100 years and have a great heritage. Come and join us - it's a great place to work!

About the role:

We are looking to employ Customer Service Administrators to join our Supply Chain team in our Cambridgeshire office, reporting to the Supply Chain Manager. Please note that training will need to take place in Orpington, Kent (travel & accommodation expenses will be paid for by the Company).

Key Responsibilities Include:

• Order receipt, processing and fulfilment
• Communication with customers
• System administration for customer orders (JDE)
• Planning and co-ordination with 3rd party transport and warehousing suppliers
• Liaison with production sites and suppliers to align with customer requirements
• Liaising with commercial functions

About you:

Qualification, Skills & Experience:

• Great communication skills
• Customer service / supply chain experience preferably within a food manufacturing environment
• Experience working with Logistics and Warehousing suppliers
• Experience in ERP systems, JDE preferred
• Managing EDI orders
• Microsoft office suite
• Able to prioritise tasks

Benefits:

• Cycle to Work Scheme available
• Pension
• Life Assurance
• 20 days increasing by 1 day per year to max 25 (plus bank holidays)
• Free onsite car park

Please click the APPLY button and to submit your CV and Cover Letter.

Candidates with experience of: Customer Service Assistant, Administrator, Office Administration Assistant, Administrative Assistant, Client Services Executive, Supply Chain Coordinator, Supply Chain Administrator, Food Manufacturing Administrator, Customer Service Executive may also be considered for this role.

Working 9-5, Monday to Friday

Great onsite facilities

Initial a temporary contract until mid January 2026, with permanent opportunities available

Do you thrive on delivering exceptional customer service and finding solutions that make a real difference? We're looking for an enthusiastic Customer Service Advisor to join our busy, friendly team - where no two days are the same, and every customer interaction counts.

In this role, you'll be at the heart of our operation, supporting customers across multiple channels and ensuring every enquiry is handled quickly, accurately, and with care. From problem-solving and complaint handling to managing online reviews, you'll play a vital part in ensuring every customer enjoys a positive experience.

• Responding to customer queries via phone, email, and online messages, aiming for first-time resolution.

• Managing and resolving complaints efficiently and professionally.

• Liaising with internal teams and third-party partners to ensure timely resolutions.

• Updating systems accurately and completing all relevant administration tasks.

• Identifying opportunities to improve our service and customer experience.

• A genuine passion for helping people and delivering excellent service.

• Strong communication and problem-solving skills.

• The ability to stay calm under pressure and adapt to a fast-paced environment.

• Great attention to detail and an organised, methodical approach to work.

• A positive, can-do attitude and a willingness to learn.

• Confidence working both independently and as part of a team.

• A professional, customer-focused approach with the drive to exceed expectations.

• Join a lively, supportive team where your efforts are recognised and valued.

• Be part of a growing business with plenty of opportunity to learn and progress.

• Work in a dynamic environment that encourages initiative and celebrates great customer service.

If you're someone who genuinely cares about customers and takes pride in solving problems the right way, we'd love to hear from you.

Apply today and start your next chapter in customer service excellence.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role.

Life assurance

Kier Rewards

Additional holiday purchase opportunities

Matched pension scheme up to 7.5%

Enhanced family leave & policies

Share plan schemes

Free health & wellbeing services

Opportunity to purchase health benefits & insurance

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We're looking for a Customer Service Advisor to join our Natural Resources, Nuclear & Networks team based in Huntingdon, working on our Anglian Water Alliance

Location: Fully office based in Huntingdon, Cambridgeshire

Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us

We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the team who deliver household and business metering programme which includes installations or new meters, replacements, audits and any trials that may be required for Anglian Water. They also lay new or diversion water mains as well as connections to new or existing developments.

Your day to day will include:

• Act as a key interface with customers by planning and making appointments and gain in-depth insight into their concerns & issues, whilst feeding this back to the business
• Liaising with customers, dealing with questions and queries, and re-directing them to the correct teams
• Ensure system and databases are updated and provide analysis to a range of stakeholders to assist with performance
• Assist with the scheduling and planning of works

What are we looking for?

This role of Customer Service Advisor is great for you if you hold:

• Experience within a customer service environment, particularly over the phone within an office/ depot
• Excellent IT and communication skills

We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.

If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here.

There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier

• Customer Service Advisor Job

• Location: Huntingdon

• Vacancy ID: 8351
• Background check: None
• Flexible Working: Yes
  
  Flexible working could include part time, job share, condensed hours, or flexible start/end times.

Key Responsibilities:

Qualifications:

Skills:

What We Offer: