What Jobs are available for Local Services in Prickwillow?

• Manage and lead a team of care workers and support staff.
• Oversee the delivery of high-quality, person-centred care services.
• Conduct client assessments, develop and review care plans.
• Manage staff rotas and ensure adequate staffing levels.
• Provide supervision, training, and support to care staff.
• Ensure compliance with all relevant regulations and quality standards.
• Liaise effectively with clients, families, and external agencies.
• Manage the operational budget for the service.
• Promote a positive and supportive working environment.
• Handle complaints and safeguarding concerns in line with policy.

• NVQ Level 4/5 in Health and Social Care or equivalent qualification.
• Minimum of 5 years of experience in the care sector.
• At least 2 years of experience in a senior care or supervisory role.
• In-depth knowledge of safeguarding policies and procedures.
• Familiarity with relevant health and social care legislation.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational and time management abilities.
• Ability to work effectively under pressure.

• Provide strategic leadership and operational management for a portfolio of community social care services.
• Develop, implement, and monitor care plans and support strategies to meet the diverse needs of service users.
• Ensure compliance with all relevant legislation, regulations, and professional standards in social care.
• Manage, mentor, and support a team of social care professionals, fostering a positive and high-performing work environment.
• Oversee budgets, resource allocation, and performance management for the services.
• Develop and maintain strong relationships with service users, their families, and external stakeholders, including local authorities and healthcare providers.
• Lead on quality assurance initiatives, service reviews, and the implementation of improvement plans.
• Drive innovation in service delivery models, ensuring services are responsive and effective.
• Manage safeguarding concerns and ensure robust policies and procedures are in place.
• Contribute to the organisation's strategic development and represent the services at relevant forums.

• Relevant professional qualification in Social Work, Health and Social Care, or a related field (e.g., NVQ Level 4/5, Diploma in Social Work, or equivalent).
• Significant post-qualification experience (7+ years) in social care management or a senior leadership role.
• Demonstrable experience in managing teams and operational budgets within the social care sector.
• In-depth knowledge of relevant legislation, policies, and best practices in community social care.
• Strong understanding of safeguarding principles and procedures.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and implement effective operational plans.
• Proficiency in IT systems relevant to social care management.
• Commitment to promoting equality, diversity, and inclusion.
• This role is fully remote, requiring strong self-management and communication skills to thrive in a virtual team setting.

• Providing clinical leadership and direction to a team of care workers, nurses, and support staff.
• Developing, implementing, and reviewing individualised care plans for service users.
• Ensuring all care delivered meets CQC standards and other relevant regulatory requirements.
• Conducting regular staff supervisions, appraisals, and professional development activities.
• Managing the service's budget and resources effectively.
• Overseeing medication management and administration.
• Acting as a key point of contact for service users, their families, and external stakeholders, including local authorities and healthcare professionals.
• Investigating and responding to any concerns or complaints, ensuring timely and appropriate resolution.
• Promoting a culture of continuous improvement and evidence-based practice within the service.
• Deputising for the Service Manager when required.

• Lead, manage, and mentor a team of care coordinators and support staff, fostering a supportive and high-performing work environment.
• Develop, implement, and review personalized care plans for service users, ensuring they meet individual needs and goals.
• Coordinate and facilitate the delivery of a wide range of community support services.
• Act as a primary point of contact for service users, their families, and external agencies, building strong relationships.
• Ensure all care services are delivered in compliance with relevant regulations, policies, and best practices.
• Conduct regular assessments of service needs and monitor the effectiveness of care plans.
• Manage caseloads effectively, ensuring timely and appropriate support is provided.
• Oversee the recruitment, training, and ongoing professional development of care staff.
• Maintain accurate and confidential records of service user information and progress.
• Identify opportunities for service improvement and contribute to the development of new initiatives.
• Manage budgets and resources efficiently to ensure sustainable service delivery.
• Provide guidance and support to staff facing complex challenges or difficult cases.

• NVQ/QCF Level 5 in Health and Social Care, or equivalent relevant qualification.
• Significant experience (5+ years) in a care coordination, social work, or similar role within the community and social care sector.
• Proven experience in leading and managing a team of care professionals.
• In-depth knowledge of relevant legislation, policies, and best practices in social care.
• Excellent understanding of person-centred care principles.
• Strong assessment, care planning, and risk management skills.
• Exceptional communication, interpersonal, and negotiation skills.
• Proficiency in using case management software and standard office applications.
• Ability to work autonomously and manage time effectively in a remote setting.
• A commitment to promoting independence, dignity, and well-being for all service users.
• Experience in developing and delivering training programs is advantageous.

• Develop, implement, and manage community support programs and services focused on mental well-being.
• Lead and mentor a team of community support workers, providing guidance, training, and supervision.
• Build and maintain strong relationships with local community organizations, healthcare providers, and stakeholders.
• Develop outreach strategies to connect with individuals who may benefit from mental health support services.
• Oversee the delivery of support services, ensuring they are person-centered, accessible, and effective.
• Manage program budgets and resources efficiently.
• Monitor and evaluate the impact and effectiveness of community support initiatives, reporting on key outcomes.
• Ensure adherence to safeguarding policies and procedures, and promote a culture of safety and well-being.
• Develop and deliver training sessions on mental health awareness and support strategies for community partners and volunteers.
• Facilitate support groups and workshops, both online and in potential local settings.
• Stay abreast of best practices and research in community mental health and support services.
• Represent the organization at community events and forums.
• Contribute to the strategic planning and development of the organization's services.

• Bachelor's degree in Social Work, Psychology, Mental Health Nursing, Community Development, or a related field.
• Significant experience (5+ years) in community services, mental health support, or social care, with proven leadership experience.
• In-depth understanding of mental health conditions, recovery principles, and available support services.
• Demonstrated experience in program development, management, and evaluation.
• Excellent leadership, team management, and interpersonal skills.
• Strong communication, presentation, and facilitation abilities.
• Proficiency in managing budgets and reporting on program outcomes.
• Experience working with diverse populations and understanding of inclusivity and cultural competence.
• Knowledge of safeguarding practices and child/adult protection procedures.
• Ability to work autonomously and collaboratively within a remote team structure.
• Proficiency in using digital communication and collaboration tools.
• A genuine passion for supporting individuals with mental health challenges.

• Oversee the strategic development and operational delivery of community mental health support programs.
• Lead, manage, and mentor a team of community support workers and coordinators, providing supervision, guidance, and professional development opportunities.
• Ensure the provision of high-quality, evidence-based mental health support services tailored to the needs of diverse community groups.
• Develop and implement policies and procedures to maintain best practice standards in care delivery and safeguarding.
• Manage budgets effectively, ensuring the optimal allocation of resources for program sustainability and growth.
• Build and maintain strong relationships with local authorities, healthcare providers, community partners, and service users.
• Monitor and evaluate program effectiveness, collecting data and feedback to inform service improvements and reporting.
• Promote mental health awareness and reduce stigma within the community through outreach and engagement activities.
• Respond to complex case management issues, providing guidance and support to the team.
• Contribute to fundraising efforts and grant applications to secure ongoing funding for services.

• A relevant professional qualification in Social Work, Mental Health Nursing, Psychology, Community Development, or a related field.
• Significant experience (minimum 7 years) in community mental health or social care, with at least 4 years in a senior leadership or management role.
• Proven experience in managing teams and delivering community-based support services.
• In-depth understanding of mental health conditions, therapeutic approaches, and safeguarding practices.
• Strong knowledge of the UK's social care and mental health sector policies and frameworks.
• Excellent leadership, communication, and interpersonal skills, with the ability to build trust and rapport with diverse individuals.
• Demonstrated experience in budget management and financial oversight.
• Proficiency in data analysis and reporting for service evaluation.
• Commitment to promoting equality, diversity, and inclusion.
• Ability to work autonomously and effectively manage a remote team.

• Provide information, support, and guidance to individuals seeking mental health resources.
• Assess client needs and connect them with appropriate services and support networks.
• Maintain and update a comprehensive database of community resources.
• Respond to inquiries via phone, email, and online platforms.
• Develop and maintain positive relationships with community partners and service providers.
• Document client interactions and track progress using case management systems.
• Advocate for clients' needs and facilitate access to support.
• Promote awareness of available mental health services within the community.
• Collaborate with team members to ensure holistic client support.

• Diploma or Bachelor's degree in Social Work, Psychology, Counselling, or a related field.
• Minimum of 3 years of experience in community support, mental health services, or social care.
• Strong understanding of mental health conditions and available support resources.
• Exceptional empathy, active listening, and communication skills.
• Proficiency in using case management software and office productivity tools.
• Ability to work independently and manage time effectively in a remote setting.
• Excellent problem-solving and crisis intervention skills.
• Commitment to confidentiality and ethical practice.
• Experience in building rapport and trust with diverse client populations.

Customer Service Advisor
Peterborough
Temporary contract (2-3 months)
12.98 / 27,000 FTE
Hybrid working - 2 days from home
Full-time, Sunday to Thursday

Impact are looking for a confident and capable Customer Service Advisor to support our client through their peak period. This is a temporary contract, to start immediately and run through to the New Year. If you have strong written communication skills, a calm approach to problem solving and previous experience in a customer-focused role, this could be a great fit for you.

You will be handling email-based enquiries, resolving escalated issues, and working closely with internal teams and third parties to keep things running smoothly.

The job:

• Manage customer service inboxes, responding to enquiries within SLAs and response timeframes.
• Deal with escalated issues such as missing delivery, payment issues, refunds.
• Help with daily, weekly and monthly reports.
• Work with third party contact centre to ensure processes and guidelines are adhered to.
• Work with supply chain and other internal business teams to review processes and enhance customer experience.

What we need from you:

• Experience in a customer-focused role.
• Excellent written communication as the role is mostly email-based.
• Good IT skills, preferably experience using a CRM system such as Salesforce, and MS Excel.
• Good administration and organisation skills.

Other details:

• Hybrid working - 3 days in office, 2 days WFH
• Full-time hours: 8.30am - 5pm (30-minute paid break, 30-minute unpaid break), 40 total. Sunday to Thursday
• Successful candidates must be available for immediate interview & start.

Impact Recruitment is an employment agency working on behalf of our client. All responses will be managed in accordance with GDPR.

Please note, due to the high volumes of applications received only shortlisted candidates will be contacted within 72 hours of application. Thank you