13 Onboarding Specialist jobs in the United Kingdom

Onboarding Specialist – Risk-Focused Role (Hybrid Working)

We’re looking for a proactive and knowledgeable Onboarding Specialist to support both customers and internal teams, bringing extensive experience in a first-line risk environment. This is a key role with broad scope – from reviewing complex customer accounts to mentoring colleagues and driving meaningful process improvements.

If you're passionate about risk management, enjoy solving problems, and thrive in a dynamic environment, we want to hear from you.

The Role:

• High-Risk Account Review
• Take ownership of reviewing complex and high-risk customer accounts, applying a risk-based approach in line with internal risk appetite. You'll be pivotal in balancing robust risk controls with delivering excellent customer outcomes.
• Team Development & Mentoring
• Support team development through 1:1 coaching, training sessions, and feedback. You’ll foster a growth-oriented culture by simplifying complex concepts and empowering teams to build their confidence in risk assessment and customer due diligence.
• Process Improvement & Innovation
• Challenge existing processes, lead change initiatives, and shape the future of how we operate. You’ll manage end-to-end improvements, from refining policies and procedures to leading projects that enhance the customer journey.

Key Responsibilities:

• Make informed, risk-based decisions during onboarding and periodic reviews, considering the full customer context.
• Act as a subject matter expert and mentor for onboarding and review teams, strengthening their capability in high-risk assessment.
• Identify and handle applications requiring Enhanced Due Diligence (EDD), communicating with customers via phone and email when needed.
• Ensure key workflows and queues are managed efficiently and priorities are met.
• Deliver engaging training to teams across the business, tailoring sessions to inspire and build knowledge.
• Collaborate with colleagues to influence team culture and drive positive outcomes.
• Use data and trends to identify opportunities for process improvement—and take ownership in delivering them.
• Keep internal procedures up to date and aligned with regulatory expectations.
• Build strong relationships with stakeholders across the business to support project delivery and guidance updates.

About You:

• You have deep knowledge of onboarding, due diligence, and enhanced due diligence processes.
• You’re confident navigating complex risk scenarios and can expertly balance customer experience with risk mitigation.
• You’ve delivered structured coaching and training sessions that drive team performance and learning.
• You understand relevant regulations including the Money Laundering Regulations and JMLSG guidance.
• You’re an effective communicator with the ability to influence at all levels.
• You can juggle multiple priorities and thrive in a fast-paced, evolving environment.

ONBOARDING SPECIALIST:

A growing organisation is seeking an Onboarding Specialist to join their team in a dynamic, fast-paced environment. This temporary role focuses on delivering a smooth and professional onboarding experience for new starters. Based in a central London location, the successful candidate will support HR functions during an exciting period of expansion. Ideal for someone organised.

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Are you looking for a role that celebrates a collaborative and inclusive culture? Then this could be the role for you! Manpower have a fantastic new opportunity for the right candidate to become an Onboarding Specialist, working with our client a FTSE 100 Credit Card Company based in the heart of Brighton.

The Role

This role sits within the Global Recruitment Operations and is a key function within Colleague Services, responsible for all post offer activities leading to Day 1 onboarding of new hires?
The successful candidate will report to the Team Lead - Recruitment Operations EMEA and become part of a team of Onboarding Specialists who have responsibility for the end-to-end Recruitment Operations process in the EMEA region with a focus on ensuring a compliant and efficient process.

The role is diverse and individual, including but not exclusive to the following:

Provide a broad range of administrative and operational support which is critical to the candidate and/or colleague experience & life cycle. May include support related to:

• Assist with ensuring a seamless post-offer & onboarding experience for candidates, Hiring Leaders & Recruiters
• Background Verification review and adjudication
• Offer & Contract Process for France and other EMEA markets as required
• Pre-hire & onboarding activities (i.e initiating background verification, initiating onboarding process, Day 1 support) to both candidate & hiring leaders
• Non-requisition related administrative tasks (i.e contract addendums and amendments)
• Provide timely updates to internal & external stakeholders as required
• Ensure data integrity and compliance in all activities
• Support Recruitment Operations activities in other EMEA locations as needed

We value motivated and dedicated colleagues who strive to do what is best and can demonstrate the following:

• Ability to effectively and efficiently communicate with candidates and internal partners
• Ability to handle confidential information with the utmost discretion
• Excellent attention to detail, with a proven ability to problem solve
• Ability to perform administrative activities (e.g document management)
• Ability to work effectively in a team-based environment
• Fluency in French, Italian, German or Spanish advantageous
• Experience with Microsoft Office Suite applications

If you feel that you fit the above criteria, please don't hesitate to apply here today!

This role will be subject to background verification checks. Further details and conditions will be shared on application.

Legal Onboarding Specialist

A brilliant opportunity for a talented corporate law paralegal or contract law specialist, to work as a Legal Onboarding Specialist, joining a market-leading disruptive software technology firm in London. Offering excellent training, career progression and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. This opportunity involves onboarding and implementing legal AI technology to support seamless integration into legal teams’ current contract management processes.

Location:  Central London– 3 days in office / 2 days remote

Salary:  £30,000 - £40,000 per annum + healthcare, pension etc.

Requirements for Legal Onboarding Specialist

• Experienced specifically in contract negotiation
li>At least 1 year of commercial legal experience in contract law or corporate law (i.e. paralegal in-house or in a private practice in a corporate department)
• Degree educated, ide lly with a 2.1 or 1st class Law degree
• At  east AAB at A Level or equivalent UCAS points
• Abi ity to understand legal contracts, negotiation positions and processes
• You are driven, pro-active with outstanding attention to detail
• Yo  have incredible focus and can work with efficiency and speed
• Excep ional written communication skills with fluent spoken and written English

Responsibilities for Legal Onboarding Specialist

You will work for a Legal-tech software house, supporting clients in their onboarding phase including:

• Work with a diverse cl ent base of in-house teams, playing a central role in ensuring customer success from the outset through collaboration during the onboarding process.
• Work closely wit  the Customer Success Manager to onboard and implement legal AI technology into client sites.
• Support s amless integration of the technology into customers’ existing contract management processes.

What this offers

• The chanc  to combine your legal knowledge with the future of technology
• Worki g for an industry-leading software company who have a fantastic track record of amazing progression opportunities and rewarding hard work

Applications

• If you meet th  above criteria we would love to hear from you. Please send an up-to-date CV via the relevant link.
• We’re committ d to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

Keywords:  Paralegal / Corporate Law / Contract Law / Legal / Law / Data Entry Specialist / Data Entry Clerk / Data Quality Analyst / Records Management Analyst / Data Administrator / Data Coordinator / Data Operations Analyst / Data Entry Operator / Data Input Clerk / Administrative Assistant (Data Entry) / Typist / Data Entry Associate / Records Clerk / Office Clerk (Data Entry) / Data Processing Assistant / Keyboard Operator / Information Entry Specialist / Graduate / Junior / Trainee / Data Input Specialist / Data Input Operator / Data Input Clerk / Data Input Coordinator / Contract Templater / Data Input Analyst

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RedTech Recruitment Ltd focus on finding roles for people in science and technology. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Title: Compliance and Onboarding Specialist

Employment Type: Full-time Job

Based: Aylesbury, Buckinghamshire location with hybrid working

Salary:  £27,500 per annum plus benefits

Who we are

Shirley Parsons is a global consulting business specialising in Health, Safety, Quality, and Sustainability. We provide recruitment services placing both permanent and contract people, working with globally renowned companies and SMEs. We also provide direct HSEQ consultancy support to our clients via in-house professionals.

The opportunity

As a Compliance and Onboarding Specialist you will support the Quality and Compliance Manager, ensuring you follow all processes regarding onboarding, compliance and contractor care.  You will also be involved in projects to ensure processes are continuously improved.

You will develop good working relationships with customers, both internally and externally, pro-actively catering for their needs and provide a high level of customer service mainly via email and phone.  Internal customers will include the sales and finance teams, helping to ensure that the end-to-end process runs effectively.  

You will welcome the opportunity to identify issues and continuously improve.

What will you be doing?

• Onboard contractors and clients, ensuring compliant and efficient contract preparation
• Provide support on quality, compliance and onboarding projects
• Ensure high levels of customer service is delivered to both internal and external customers
• Provide support to the finance team to ensure correct and efficient payment and invoicing
• Keeping the company CRM and other record systems up to date
• Be a point of contact for the sales team and managers to answer any queries and to offer administrative support
• Provide guidance on relevant legislation to internal and external customers
• Manage the PSL of umbrella companies

What we are looking for:

• Previous experience in contractor care or customer services, dealing with both external and internal customers
• Experience of working with recruitment companies and/or contractors would be desirable
• Strong communication and interpersonal skills
• The ability to work under time pressure, resolve issues efficiently and multitask
• Exceptional organisation and attention to detail skills
• Experience with MS office and the ability to learn and use other software tools including our CRM
• Trusted to handle confidential data

What can we offer you:

Alongside a competitive salary here's some of our other benefits we offer you:

• An extra day off a year for your birthday on top of annual leave
• A day each year to volunteer with a charity of your choice
• Private medical insurance after a qualifying period
• Pension that increases with length of service
• Annual awards evening to celebrate and recognise your excellent work

Successfully implementing and onboarding a new customer will be the main responsibility of the Senior Customer Onboarding Specialist. Coordinating cross functional efforts between the Customers’ teams and ours will ensure continuous growth and maximize their usage of our services. A proactive approach at handling deadlocks and managing senior stakeholders will require strong communication skills. Your strong project management skills will be essential in ensuring a smooth and timely customer onboarding process.

Your Day-to-Day Will Involve:

Project Management :

• Own and manage the entire customer onboarding and implementation project lifecycle, from kick-off to go-live.
• Develop and execute comprehensive implementation project plans, including timelines, milestones, and resource allocation.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Ensure timely delivery of onboarding tasks and adherence to SLAs.

Customer Success :

• Build strong relationships with customers, acting as their primary point of contact throughout the onboarding and implementation process.
• Address customer enquiries and concerns promptly and effectively.
• Proactively communicate project updates and progress to customers.
• Navigate internal and external stakeholders: Leverage strong interpersonal skills to navigate through customer companies, identifying and engaging with key decision-makers to overcome hurdles and expedite approvals.
• Hold stakeholders accountable: Maintain clear communication and expectations with internal and external stakeholders, fostering a collaborative environment while ensuring timely completion of assigned tasks.
• You may be required to travel internationally to meet with customers face-to-face, fostering strong relationships and addressing specific needs directly.

Coordination :

• Collaborate closely with cross-functional teams (Sales, Account Management, Compliance, Product) to ensure efficient and coordinated implementation.
• Allocate tasks and responsibilities to stakeholders as required, monitor progress, and provide guidance as needed.

Requirements

• Certification in Project Management is a plus
• Foreign languages are a plus (incl. Chinese)
• Project Management  - 3+ years of experience in project management roles, with a track record of successful project delivery
• Customer Onboarding  - Strong understanding of customer onboarding processes and best practices
• KYC/CDD  – Worked in, or closely with, KYC and Customer Due Diligence teams
• Maritime  and/or Payments  experience is a plus
• Project Management and CRM Tools – Such as Monday.com, Asana and Salesforce.
• Change management – communicates clearly and manages change effectively.
• Oral and written communication - excellent communication skills, can explain complex risk terms in business language – in English.
• Interpersonal skills - build strong relationships with both internal and external stakeholders.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Organisational awareness – knows how to get things done and gain commitment.
• Credible - able to hold senior colleagues to account.
• Microsoft tools - Proficient in Microsoft Office applications including Outlook, Excel, Word & PowerPoint

Benefits

• Competitive Salary and Bonus : We reward your expertise and contributions.
• Inclusive Onboarding Experience : Our onboarding program is designed to set you up for success right from day one.
• Marcura Wellness Zone : We value your work-life balance and well-being.
• Global Opportunities : Be part of an ambitious, expanding company with a local touch.
• Diverse, Supportive Work Culture : We’re committed to inclusion, diversity, and a sense of belonging for all team members.

Location: Leeds, Hybrid working

Starting Salary: £26,000 per year

Fixed Term Contract until 31st December 2025

At Arbor, we’re on a mission to transform the way schools work for the better. 

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. 

Our MIS and school management tools are already making a difference in over 7,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. 

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. 

We are looking for a highly organised and customer centric Digital Onboarding Specialist to join our Implementation team and help us manage onboarding projects with schools moving to our MIS. The remit and focus of the role is to oversee the onboarding of schools that are utilising our Digital Onboarding process. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a communicative and diligent person, this is the role for you.

• Managing onboarding projects with schools moving to a Key Group MIS.
• Managing the data migration process and ensuring tasks are completed by the school on key dates.
• Creating and maintaining our onboarding resources (Arbor Training Hub, Help Centre), to support all schools onboarding to Arbor.
• Prepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams. 
• Managing all questions and queries relating to the onboarding process and providing sufficient response meeting SLA and quality targets. 
• Managing risk, change and escalation as appropriate.
• Being a point of contact as an onboarding specialist providing excellent customer service and ability to speak with confidence about moving to Arbor 
• Planning mitigation against risk and providing solution
• Responsible alongside the Digital Onboarding Team Lead for overall project success and customer outcomes to ensure successful adoption and referenceability of Arbor across our schools.
• Supporting the Programme teams with project administration
• Utilise company software systems to cleanse data and generate accurate client reports for the project & programme teams

Requirements

• Experience working in either a project, customer support, admin or software background desirable
• Ability to work as a team player and willingness to get stuck in
• Effective communication with customers, ability to understand their needs, communicate instructions clearly and make complex technical information simple 
• Strong organisation and attention to detail, with the ability to effectively prioritise workload across multiple projects
• Ability to interpret data in order to understand schools needs and develop schools insights
• Capable of working effectively within an entrepreneurial, fast-paced, and results-oriented culture, flexibility to react and adapt to changing scenarios
• Ability to find solutions that will deliver outcomes
• Proficient in Microsoft and Mac OS Platforms, able to use Excel/ Google Sheets to a high standard 
• Willingness to travel to client sites

Benefits

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
• Private Dental Insurance with Bupa
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm and Bippit (financial wellbeing coaching)
• All of our roles champion flexible working and we are happy to discuss what this means to you
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year
• Dog friendly offices!

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We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email:


Please note: We are unable to provide visa sponsorship at this time.

Job Title: CRM Sales and Onboarding Specialist

Location: Plymouth, UK (Hybrid options available)

Job Type: Full-Time

Salary: Competitive, based on experience

Reports to: Sales Manager / Head of Operations

About the Role

We are looking for a dynamic and customer-focused CRM Sales and Onboarding Specialist to join my client's team in Plymouth. This role is ideal for someone who thrives in a client-facing .

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