What Jobs are available for Scheduling Appointments in Northwich?

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Important Dates for Applicants
We're excited to welcome new talent to our team! Successful candidates will begin their journey with us on Monday, 1st December 2025 .

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

• First class customer service skills, where providing a great service just comes naturally to you!  

• Excellent communication skills both written and verbal   

• Able to carry out instructions quickly and accurately and the confidence to ask if unsure   

• Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

• 27 days holiday plus Bank Holidays   

• Free onsite parking   

• Potential to earn Bonus   

• Fantastic reward and recognition scheme that recognises exceptional customer service    

• Career Development and extensive opportunities to progress    

• Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   

• Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
• A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

HRGO are recruiting Inbound Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound calls, and communication with customers.

Location: Birkenhead

Pay: 12.21 per hour

Hours: Mon-Fri 8.30am-5pm

Responsibilities:

• Taking inbound calls from customers relating to the service provided by the business
• Some outbound calls, but primarily all calls will be inbound
• Managing calendars and scheduling appointments
• Issuing communication regarding appointments, for example letters, text messages, and emails
• Inputting data onto the system

Requirements:

• Previous experience in a customer service based role is essential
• Telephone customer service based experience is preferred but not essential
• Able to provide excellent customer service
• Have a pleasant telephone manner

Why you should work for HRGO

• Long-term, ongoing work with potential for permanent opportunity
• Modern portal for easy registration, can be done from home
• Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
• Holiday pay
• Optional pension contributions
• Accessible via public transport

If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!

Find a job in the UK | HRGO Recruitment

Role: Customer Service
Location: L3 9QJ - Liverpool
Contract Type: Temporary ongoing
Pay Rate: £14.00 per hour & Ethical upselling rewards-up to £6,000 in vouchers
Working Pattern: Full-time, 37.5 hours/week, Monday-Friday (between 08:00-18:00 on a 3-week rota)
Hybrid Working: 2 days per week (after training and competency achieved)
Training: 4 weeks (100% attendance required)

About the Role
Be part of the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. We are looking for Customer Service Agents who will support and resolve customers queries.

You'll be the first point of contact-whether they reach out or we contact them-and you'll help resolve issues related to orders, billing, faults, and complaints. Working across multiple products (broadband, mobile, PSTN, and future services), you'll provide first time query resolution by using your listening and problem-solving skills to deliver a smooth and supportive experience.

Key Responsibilities
* Provide first-contact resolution across voice, chat, and digital channels
* Take ownership of customer issues and complaints
* Support across multiple products and services
* Guide customers on self-service options
* Follow processes and diagnostics accurately
* Contribute to continuous improvement activities

Skills Required
* Excellent communication and listening skills
* Strong problem-solving and decision-making
* Multi-product knowledge and system navigation
* Attention to detail and process adherence
* Resilience, adaptability, and accountability whilst working in a fast-paced environment
* Customer Service experience in a Call Centre

Benefits
* Competitive pay and reward incentives
* Hybrid working options
* Full paid training
* Access to Blue Arrow training portal
* Pension scheme
* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

What you will do  

As a Customer Service Coordinator , you’ll work with internal and external customers to ensure planned maintenance and urgent call-outs are scheduled and completed efficiently. You’ll contact customers via phone and email, coordinate engineers’ appointments, manage diaries, obtain purchase orders, order parts, complete permits, resolve disputes, and handle queries related to ongoing or completed work.

What we offer

• Competitive Salary:  Reflecting your skills and experience.
• Generous & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive Benefits:  Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts:  With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development:  Extensive opportunities for growth and advancement.

How you will do it  

• Schedule planned and reactive maintenance for engineers
• Complete permits and documentation to support scheduled works
• Use multiple customer portals
• Act as a key contact for national customers
• Manage and adjust diaries to accommodate absences or emergencies
• Deliver excellent customer service via phone and email
• Collaborate with Service Managers to optimize engineer productivity
• Liaise with Sales, Billing, FM Helpdesk, and Subcontractor teams
• Report to the Planning Team Manager and mentors to meet KPIs

What we look for  

Required  

• Minimum 1 year of customer service experience
• Excellent written and verbal communication
• Strong multitasking and time management skills
• Proficient in using multiple PC applications
• High attention to detail and urgency
• Solid decision-making and problem-solving abilities
• Good organizational skills

Preferred

• Experience in using GANT based planning/dispatch software
• Experience processing invoices and purchase orders.
• Previous planning / scheduling experience in a service role

#LI-MS2

#LI-Onsite

Join Us as a Customer Service Coordinator

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)

⏰ Usual Hours: 8:00 – 17:00, Monday to Friday | Flexibility Required: Between 7:00 – 19:00 Monday to Sunday

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

My client is looking for a full time and permanentCustomer Support/Service Specialist, to join their dedicated and hard working Customer Service Team based at their Manufacturing facility in Middleton. They are looking for someone with good attention to detail, enjoys working in fast paced environments and likes to be part of a successful team. This role is a permanent position and can offer you some sustainability, away from temporary customer service roles. Hybrid working is offered after you training period with 2 days working from home allowed.

Duties and Areas of Responsibilities:

• Maintains and updates general customer data and pricing in the operating system.
• Manages and enters orders daily.
• Resolves any customer problems or complaints in a timely manner.
• Provide quotations to customers.
• Handles freight quotes.
• Handles daily invoicing.
• Manages intercompany orders (communication with sister companies about orders).
• Works closely together with Production, Sales, Accounting and Shipping departments.
• Knowledge, Skills, Abilities.
• Excellent interpersonal skills.
• Highly organized and disciplined.
• Ability to work in a very fast-paced multi-cultural environment.
• Strong client-facing and communication skills.
• Excellent knowledge of Microsoft Office Products.
• Hands-on mentality.
• Excellent work ethic and a strong sense of urgency.
• Excellent problem-solving skills.
• Excellent written and verbal skills.

You will be working typical office hours of 9-5 Mon-Fri.If you have any further questions about the role, please contact Keith Tottingham @ KAT Recruitment.

• A proactive management of customers' needs.
• Understanding customer needs and effectively managing customer queries
• Understanding how multiple areas of the business operate and how this impacts our contractors being paid
• Problem solving
• Developing and maintaining relationships with other departments within the company

• Team player
• Able to multitask
• Ability to remain calm under pressure
• Analytical
• Competent
• Keen to learn and develop
• Able to identify and prioritise tasks
• Good telephone manner

• Team and individual incentives
• Social events
• Diverse, friendly and active workplace

Customer Service Coordinator

Up to 31,500 per annum

Haydock, Merseyside

Monday to Thursday 8am until 4.30pm & Friday 8am until 1pm

Permanent

Our long established manufacturing client, based in Haydock, are currently recruiting for a permanent Customer Service Coordinator.

Job Role:

You will be responsible for managing the full customer order life cycle from entry through to delivery, ensuring accuracy, timely communication, and a seamless customer experience.

You will work in close co-operation with Sales, Planning, Quality, and Logistics to meet customer requirements and delivery expectations.

Customer Service Coordinator responsibilities:

• Accurate entry of customer orders.
• Production of all associated order documentation.
• Maintain Customer Records.
• Establish and maintain regular communication with customers by telephone and email in conjunction with business transactions.
• Identifying and assessing customer's needs to achieve satisfaction through regular communication by telephone and email.
• Screening of sales enquiries.
• To become familiar with the product lines and their applications and make recommendations as appropriate.
• To effectively handle, report issues and trends reported from customers and provide feedback and recommendations.
• To update customer information of the prevailing customer CRM systems.
• Claims and returns processing.
• Booking shipments with freight providers.
• Order management to ensure delivery in full and on time (DIFOT).
• Follow-up on required product licences and ensure relevant documentation is completed.

Customer Service Coordinator Requirements:

• Demonstrate solid customer service abilities in all facets of customer services and customer satisfaction.
• Strong verbal and written abilities, as well as excellent listening and feedback skills.
• Working experience of Microsoft Excel and reporting.
• Working experience of SAP.
• In-depth understanding of the Order to Cash process within a manufacturing environment.
• Numerate and literate, with the ability to create strong relationships with customers and colleagues.
• Strong organisational skills with close attention to detail.
• Ability to work under own initiative and take decisions within own level of authority.
• Ability to multi-task, prioritise and manage time effectively.
• Proactive approach to resolving issues and a continuous improvement mindset.
• Able to work within a small team.
• Comfortable working in a fast-paced, process-driven environment.
• Customer-focused with a positive, can-do attitude.
• Comfortable using data and reports to support decision-making.

Please apply in the first instance with a copy of your CV.

R43

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.

The Customer Service Advisor will provide exceptional support to customers, ensuring their queries and concerns are addressed promptly and professionally. This temporary role in the not-for-profit industry requires a customer-focused individual with excellent communication skills.

Client Details

This organisation operates within the not-for-profit sector and is recognised for its commitment to supporting its community. As a medium-sized organisation, it values delivering excellent service and creating a positive impact through its work.

Description

• Respond to customer queries via phone, email, and other communication channels.
• Provide accurate information and resolve customer concerns effectively.
• Maintain detailed and up-to-date records of customer interactions.
• Deliver a high standard of service to promote customer satisfaction.

Profile

A successful Customer Service Advisor should have:

• Experience within customer service telephony role is essential
• Strong communication and interpersonal skills.
• Proficiency in managing customer queries and concerns efficiently.
• Attention to detail and ability to maintain accurate records.
• A proactive approach to problem-solving and task management.
• Familiarity with working in a customer service environment.
• Adaptability to work effectively in a temporary role.
• Commitment to supporting the values of the not-for-profit industry.

Please note we are unfortunately unable to consider candidates who have notice periods as this role offers an immediate start.

Job Offer

• Competitive hourly pay.
• Opportunity to work in a supportive not-for-profit organisation.
• Chance to develop skills in customer service and communication.

If you are passionate about providing excellent customer service and are keen to contribute to the not-for-profit sector, we encourage you to apply for this temporary opportunity.