What Jobs are available for Services in Prickwillow?

• Provide expert technical support to customers experiencing issues with cloud services, including infrastructure, applications, and configurations.
• Diagnose and resolve complex technical problems related to servers, networks, databases, and cloud environments.
• Investigate, document, and escalate critical issues to engineering and development teams.
• Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
• Monitor system performance and proactively identify potential issues.
• Collaborate with cross-functional teams to ensure timely and effective resolution of customer incidents.
• Assist in the deployment and configuration of cloud solutions.
• Provide feedback to product management and engineering on recurring issues and potential improvements.
• Participate in on-call rotation to provide 24/7 support as needed.
• Ensure a high level of customer satisfaction through efficient and effective support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3+ years of experience in technical support or systems administration, with a focus on cloud environments.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience with operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting languages.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with containerisation technologies (e.g., Docker, Kubernetes) is a plus.
• Customer-centric attitude with a commitment to providing excellent service.

• Provide advanced technical support for cloud services and platforms.
• Diagnose and resolve complex customer-reported issues in a timely manner.
• Troubleshoot software, hardware, and network-related problems.
• Escalate unresolved issues to appropriate engineering teams with detailed documentation.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Identify trends in customer issues and provide feedback to product development.
• Assist customers with product configurations and best practices.
• Contribute to the continuous improvement of support processes and tools.
• Mentor junior support staff and share technical expertise.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 5+ years of experience in technical support, helpdesk, or a similar IT role.
• In-depth knowledge of cloud computing concepts (AWS, Azure, GCP).
• Proficiency in operating systems (Windows, Linux) and networking protocols.
• Experience with scripting languages (e.g., Python, PowerShell) is a plus.
• Strong analytical and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.

• Provide Tier 3 technical support for cloud-based applications and infrastructure, resolving complex customer issues in a timely and efficient manner.
• Diagnose, troubleshoot, and debug technical problems related to connectivity, performance, configuration, and security of cloud services.
• Document technical solutions, create knowledge base articles, and develop troubleshooting guides to empower customers and internal teams.
• Collaborate with engineering and product development teams to identify root causes of recurring issues and provide feedback for product improvements.
• Manage and prioritize support tickets, ensuring adherence to service level agreements (SLAs).
• Act as an escalation point for Tier 1 and Tier 2 support engineers, providing guidance and expertise.
• Conduct in-depth analysis of system logs and performance metrics to identify and resolve performance bottlenecks.
• Stay current with the latest advancements in cloud technologies, virtualization, and networking.
• Assist with the onboarding and training of new support team members.
• Contribute to the continuous improvement of support processes and tools.
• Build and maintain strong relationships with customers, ensuring their satisfaction with our services.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Extensive experience (5+ years) in technical support or a similar customer-facing role, with a focus on cloud services.
• In-depth knowledge of cloud computing platforms (e.g., AWS, Azure, GCP), including compute, storage, networking, and security services.
• Proficiency in troubleshooting operating systems (Windows Server, Linux) and networking protocols (TCP/IP, DNS, HTTP).
• Experience with scripting languages (e.g., PowerShell, Python) for automation is a plus.
• Strong understanding of databases (SQL, NoSQL) and web application architectures.
• Excellent analytical, problem-solving, and diagnostic skills.
• Exceptional communication, customer service, and interpersonal skills.
• Ability to work independently, manage time effectively, and thrive in a remote, fast-paced environment.
• Relevant certifications (e.g., AWS Certified Cloud Practitioner, CompTIA Cloud+) are advantageous.

Building Services Supervisor
Location: Newmarket/Bury St Edmunds
Salary: 38500 - 45000

Are you a hands-on Building Services Engineer with a strong trade background and a passion for leading maintenance teams in a dynamic environment? If so, we want to hear from you.We're working in partnership with a leading healthcare organisation to recruit a Building Services Engineer to join their Estates & Facilities team. This is a fantastic opportunity for a skilled professional with a solid foundation in electrical, mechanical, or building disciplines to step into a pivotal role within a high-performing estates function.

The Role

As a Building Services Engineer, you'll be responsible for the day-to-day management of maintenance staff, ensuring the delivery of safe, efficient, and compliant engineering services across the estate. You'll oversee minor repairs, interpret engineering drawings, and play a key role in planning and organising the direct labour force to maximise productivity.

Essential Qualifications & Experience:

• Recognised trade apprenticeship in electrical, mechanical, or building services
• First Line Management qualification or working towards one
• Proven experience managing maintenance teams
• Strong background in carpentry/building and general maintenance
• Ability to interpret engineering drawings and technical documentation

Desirable

• ILM Level 3 or equivalent (e.g. Building Services HNC)
• Authorised/Competent Person in hospital engineering services
• Asbestos Category A&B / P402 qualification
• Experience in an acute hospital or healthcare estates environment
• Familiarity with HTMs and HBNs

Skills and Attributes

• Excellent organisational and problem-solving skills
• Strong communication and interpersonal abilities
• Proficient in Microsoft Office (Word & Excel)
• Able to work independently and collaboratively
• Calm under pressure, with a flexible and proactive approach
• Customer-focused with a keen eye for detail
• Sensitive to the needs of patients, staff, and visitors in a live healthcare setting

What You'll Get in Return

• Opportunities for professional development and training
• The chance to make a real impact in a critical public service setting
• 25 Days Annual Leave + Bank Holidays
• Excellent Pension Scheme

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Electrical Technical Services Manager

West Suffolk | £46,000 – £48,000 | Permanent | Facilities & Estates Management

We’re working with a leading organisation to recruit an experienced Electrical Technical Services Manager to lead the electrical maintenance function across a large, technically complex estate.

This is a high-impact leadership role, combining technical authority, team management, and a strong focus on statutory compliance and safety. It’s an ideal opportunity for a senior electrical professional looking to take ownership of operations across a diverse and challenging environment.

Key Responsibilities

• Lead all electrical maintenance across the estate—planned and reactive.
• Act as the technical authority and Authorised/Responsible Person for electrical systems.
• Manage and develop a team of engineers and supervise external contractors.
• Ensure statutory compliance, safe systems of work, and robust documentation.
• Collaborate with senior teams to shape strategy and continuous improvement.

What You’ll Need

• 18th Edition (BS 7671) qualified, with strong EICR knowledge.
• Significant experience in electrical maintenance management.
• Solid understanding of H&S regulations (e.g., COSHH, RIDDOR).
• Experience with CAFM systems and managing contractors.
• Strong leadership, reporting, and communication skills.
• Full UK driving licence.

Desirable: IOSH/NEBOSH, First Aid, IET/CIBSE membership, experience with specialist systems or secure/regulated estates.

Why Apply?

• Lead electrical operations for a high-profile estate.
• Join a progressive and well-supported engineering environment.
• Drive safety, compliance, and performance improvement.

Field Service Engineer – UK-Wide Travel (Based in South Cambridgeshire)

Location: South Cambridgeshire | Travel across the UK & Northern Ireland

Type: Permanent

Salary: Competitive (DOE) + Overtime + Annual bonus + Benefits

A well-established, independent UK distributor of world-class test equipment, including advanced gas flushing instrumentation is seeking a Field Service Engineer to join its skilled and dedicated team. Serving leading organisations across the medical, pharmaceutical and food industries, this company is known for its technical excellence and customer-focused approach.

With a reputation for professionalism and customer service, this south Cambridgeshire based company offers a close-knit, supportive team environment where engineers are trained, developed, and retained long-term.

The Role:

As a Field Service Engineer , you’ll be responsible for servicing, calibrating, and repairing high-quality gas analysers, gas mixers, and leak detection equipment. Your work will take you across the UK and Northern Ireland (occasional overnight stays), as well as working at the company’s service centre near Cambridge.

Entry-Level Applicants Welcome:

If you hold an engineering qualification and are looking to start your career, we encourage you to apply. Full training will be provided, making this an excellent opportunity to develop hands-on technical skills in a supportive environment.

What You’ll Need:

• ONC or Level 3 qualification in Electrical/Electronic Engineering
• Mechanical understanding & wiring experience (advantageous)
• Previous field service experience (ideally in either the medical, pharmaceutical and food industries) or transferable skills
• Full UK driving licence
• Strong computer literacy
• Excellent communication skills & a flexible, can-do attitude
• Confidence to work independently once trained
• Trainees welcome! Full training provided for the right candidate

What’s in It for You?

• Competitive base salary, depending on experience + overtime
• Annual bonus based on company performance
• Company vehicle + full tool kit
• Overnight stay allowance
• Extensive product training (on-site & in the field)
• Tablet PC & mobile phone
• 24 days holiday + bank holidays
• Company pension
• Life assurance & health insurance cash plan
• Be part of a fun, experienced, and supportive team

Keywords

Field Service Engineer, Service Technician, Gas Analysers, Leak Detection, Food Industry, Mobile Engineer, Installation Engineer, Gas Flushing Equipment, MAP, Modified Atmosphere Packaging

• Supervise and direct the daily activities of the environmental services team.
• Develop, implement, and monitor cleaning schedules and protocols.
• Conduct regular inspections to ensure quality standards and compliance with health regulations.
• Manage inventory of cleaning supplies, equipment, and chemicals, ensuring adequate stock levels.
• Train new staff members on cleaning procedures, safety protocols, and infection control.
• Address and resolve any cleaning-related issues or complaints promptly.
• Maintain accurate records of staff performance, cleaning activities, and supply usage.
• Ensure adherence to all health, safety, and environmental policies.
• Collaborate with other departments to coordinate cleaning services.
• Promote a culture of safety, efficiency, and continuous improvement within the team.

• Proven experience in cleaning supervision, preferably in a healthcare or institutional setting.
• Demonstrated leadership and team management skills.
• Knowledge of cleaning chemicals, equipment, and best practices.
• Understanding of infection control principles and health & safety regulations.
• Excellent organizational and time-management abilities.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and ability to learn new software.
• Ability to work effectively in a hybrid work environment.
• High school diploma or equivalent required; vocational training in janitorial services or a related field is a plus.