What Jobs are available for Support Staff in Risca?

IT Support Technician

Salary: circa 28,000

Location: Newport

Job Type: Full-time - Onsite - Full UK Drivers Licence Required

We are seeking an IT Support Technician to join our dynamic IT department. This role is crucial for maintaining the security and efficiency of our company systems.

The ideal candidate will have a strong background in managing Microsoft 365 Suite and Azure environments, with a solid understanding of cybersecurity.

Day-to-day of the role:

• Security Maintenance: Uphold security standards and policies, enforcing best practices across the organisation.
• Issue Resolution: Understand the root causes of issues and their impacts on users, proposing effective solutions.
• Task Management: Manage, maintain, update, and action outstanding tasks within the IT department. Keep documentation such as manuals, logs, and registers up to date.
• User Management: Handle the onboarding and offboarding processes for company systems.
• Application Administration: Administer security settings and configurations for business applications on behalf of the IT department.
• Meeting Participation: Attend regular meetings with key stakeholders, preparing notes and actionable items as required.
• Audit Preparation: Ensure system conformity with policies and prepare materials for audits.

Required Skills & Qualifications:

• Experience managing Microsoft 365 Suite and Azure environments.
• A minimum of 2 years' experience in an IT support role or related field.
• Strong understanding of Microsoft OS, AD/AAD, and network infrastructures.
• Knowledge of data protection principles and practices.
• Proven ability to support desktops, laptops, and phones for end users.
• Excellent problem-solving, analytical, and decision-making skills.
• Effective communication skills, both written and verbal.
• Full UK Driving Licence.

Desirable Competencies:

• Proactive and ambitious in following up on tasks with users.
• Ability to work effectively in a fast-paced environment with shifting priorities.
• Strong interpersonal skills to collaborate with cross-functional teams.
• A focus on continuous improvement and documentation of actions taken to resolve issues.

VACANCY: Senior Desktop Support Engineer

Job Type : Permanent

Location : Bristol (Hybrid)

Hours : -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

• Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
• Software deployment and updates for all devices used in the estate
• Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
• Support and triage of major incident impacting business productivity and ability to maintain client KPIs
• Gather and submit evidence in relation to quarterly and annual security policies, and external audits
• Identifying business risks and ensuring adherence to internal and external security requirements
• Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

• Ability to attain CTC and SC clearance as per UK government requirements.
• Ability to maintain a high degree of customer service for all support queries.
• Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
• Proactive approach, ability to prioritise and manage own workload.
• Ability to solve complex problems & participate in continuous improvement.
• Excellent oral and written communication skills.
• Keen attention to detail.
• Ability to relate to others in a positive manner. Strong team focus.
• Experience with MS Office Packages
• People Management

Skills and Experience (advantageous)

• Experience and/or Qualifications in an IT field
• Experience with Windows 10 & 11
• Experience working with VDI solutions
• Experience with Cisco Networking desirable.
• Experience with MECM for software deployment, OS build and patch management
• Experience of managing and implementing Group Policy in an enterprise environment.
• Experience with Anti Virus software and managing cyber security threats
• Experience working with O365 products and services
• Working experience of ITIL and/or ISO processes and procedures.
• Proactive approach, ability to prioritise and manage own workload
• Ability to solve complex problems & participate in continuous improvement.

VACANCY: Senior Desktop Support Engineer

Job Type : Permanent

Location : Bristol (Hybrid)

Hours : -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Senior Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely. You will also be responsible for some people management and will be the escalation point of senior leaders both on site and remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

• Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
• Software deployment and updates for all devices used in the estate
• Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
• Support and triage of major incident impacting business productivity and ability to maintain client KPIs
• Gather and submit evidence in relation to quarterly and annual security policies, and external audits
• Identifying business risks and ensuring adherence to internal and external security requirements
• Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

• Ability to attain CTC and SC clearance as per UK government requirements.
• Ability to maintain a high degree of customer service for all support queries.
• Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
• Proactive approach, ability to prioritise and manage own workload.
• Ability to solve complex problems & participate in continuous improvement.
• Excellent oral and written communication skills.
• Keen attention to detail.
• Ability to relate to others in a positive manner. Strong team focus.
• Experience with MS Office Packages
• People Management

Skills and Experience (advantageous)

• Experience and/or Qualifications in an IT field
• Experience with Windows 10 & 11
• Experience working with VDI solutions
• Experience with Cisco Networking desirable.
• Experience with MECM for software deployment, OS build and patch management
• Experience of managing and implementing Group Policy in an enterprise environment.
• Experience with Anti Virus software and managing cyber security threats
• Experience working with O365 products and services
• Working experience of ITIL and/or ISO processes and procedures.
• Proactive approach, ability to prioritise and manage own workload
• Ability to solve complex problems & participate in continuous improvement.

Trainee Project Support Placement Programme

Please note that this is a training course and fees apply.

Our money back guarantee

If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams.

However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months.

Check our testimonials from the hundreds of candidates we have already helped.

Are you looking to start a new career in Project Management?

If you are organised, competent, dependable and can communicate well and motivate those around you; you could have a truly rewarding future in Project Management.

We specialise in placing candidates within the project sector using our career progression and placement program.

Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience project worker as we will be looking primarily at entry level roles.

Using our experience in providing project management training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in the Project Management sector.

The courses in the package have been identified by our recruitment partners as industry standards for the UK and European project sector.

Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers.

Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below.

Step 1 - APM (Association for Project Management) Qualification

The first step is completing the APM Project Fundamentals Qualification (PFQ)

This professional industry-recognised qualification teaches you the fundamental principles of the project profession. The APM are the only chartered project management group in the world.

Study time for the qualification is approximately 20 hours and qualification achieved by completing a 1-hour multiple choice exam.

The course is provided online and comes complete with exam simulators and revision tools.

You will be provided with access to a 1hour online revision workshop prior to sitting your exam.

This qualification will set you on a route to becoming a Chartered Project Professional with additional study and experience.

Step 2 - PRINCE2 Foundation

• PRINCE2 is the most recognised methodology used by Project Managers worldwide and therefore an essential qualification for anybody looking to work in Project Management.
• It is a process driven methodology and often referred to as a waterfall methodology.
• Study time is approximately 15-20 hours and qualification obtained through a 1-hour multiple choice exam.
• The course is provided online and comes complete with exam simulators and revision tools.
• You will be provided with access to a 1-hour online revision workshop prior to sitting your exam.

Step 3 - Project Management Simulation

• With our exclusive online Simulated Project Assignment, you will have the opportunity to make your way through a simulated project which shadows a project manager.
• These projects and scenarios are based on real world project and scenarios.
• Once completed, our tutor will grade your work and issue a certificate of completion.

Step 4 - Recruitment Support

• Now you are qualified for an entry level project management position our recruitment support team will now begin collaborating with you to help you secure your first role in the project management sector.
• We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.9 Trustscore on Trustpilot.
• Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector.
• They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need.

What Now?

To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Typically an initial deposit of around £180 is required to start the training meaning many candidates are placed in their first role before completing the 12 months finance. 

Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Project Management career aspirations.

We look forward to receiving your new application and putting you on the pathway to a new and financially rewarding career in project management.

• Managing the daily operations of the office, ensuring a seamless working environment.
• Providing comprehensive administrative and secretarial support to senior executives.
• Overseeing the management of diaries, scheduling appointments, and coordinating meetings.
• Arranging domestic and international travel, including flights, accommodation, and itineraries.
• Handling incoming and outgoing correspondence, emails, and phone calls professionally.
• Preparing reports, presentations, and other documents as required.
• Managing office supplies, equipment, and vendor relationships.
• Implementing and maintaining office procedures and policies.
• Supporting HR functions such as onboarding new employees and maintaining personnel records.
• Ensuring the office is well-maintained, organised, and presents a professional image.
• Assisting with event planning and coordination for company functions.
• Acting as a key liaison between staff, management, and external contacts.

• Oversee the day-to-day operations of the office, ensuring a clean, organised, and functional workspace.
• Manage office supplies, equipment, and vendor relationships (e.g., cleaning services, IT support, maintenance).
• Handle incoming and outgoing mail and deliveries, and manage internal communication flows.
• Develop and manage the office budget for supplies, equipment, and services.
• Coordinate office moves, renovations, and maintenance projects.
• Provide administrative and logistical support to senior management, including calendar management and scheduling.
• Prepare documents, reports, and presentations as required.
• Arrange meeting rooms, refreshments, and coordinate attendees for internal and external meetings.
• Assist with travel arrangements for senior team members.
• Act as a point of contact for staff queries regarding office procedures and facilities.
• Implement and maintain office policies and procedures.
• Ensure compliance with health and safety regulations within the office.

• Proven experience in office management or a similar administrative role.
• Demonstrated experience in executive or administrative support.
• Excellent organisational and time management skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Proactive problem-solving skills and attention to detail.
• Experience with budget management and vendor negotiation is advantageous.
• Ability to work both independently and as part of a team.
• A professional and welcoming demeanour.

Please note: We are really looking for individuals with a caring and supportive nature and a genuine passion for helping children thrive. While it can be helpful, you don’t need previous teaching assistant experience - what matters most is your character and your willingness to make a difference. We welcome applicants from all backgrounds.

Our Teaching Assistants are fulfilled by the idea of making even the smallest positive changes in our young people, so we celebrate the little things. There’s lots of ups and downs, and to some of our young people, sitting through a lesson can be a big win. We call these huge small victories and whilst they may seem small on the surface, they add up to make a big difference.

Check out this video on what life as a Teaching Assistant at Witherslack Group is like!

You’ll be working with children and young people with Autistic Spectrum Disorder/Social, Emotional and Mental Health needs . You’ll be there to help them learn, develop their abilities and raise their self-esteem. You will need to be resilient and dedicated, but those huge small victories that you achieve will be something you’re really proud of.

It can be a tough journey, but the positive steps forward will more than make up for it. As a Teaching Assistant at Witherslack Group, you’ll get all the support you need to succeed. Your colleagues will be the best at what they do, the school environments will be well-resourced and we’ll be with you every step of the way, helping you build a rewarding teaching career.

Our new Castlefell School is a purpose built, brand new, state of the art school, catering primarily for children with Social, Emotional and Mental Health needs but also providing for children with autism who have moderate learning needs. The school provides education for up to 50 children aged 8 to 16.

This new exciting opportunity serves Rudgeway and the wider communities, you are at the heart of its development. Our aim is to ensure that every pupil has an outstanding educational experience with individual pupil progress and care at the heart of what is offered.
 

We know you’re going to do great things. For your hard work and commitment, we reward you with the best salary and benefits package in the education sector. With us, you’ll get to bring learning to life and make a genuine difference to the lives of our young people – plus you’ll get:

• Training: A full induction and on the job training

• Holiday: You’ll work hard at WG, so you’ll be rewarded with full school holidays

• Progression: If career development is your thing, most of our head teachers and leaders have been promoted from within our group

• Flexible benefits: meaning you can increase/decrease benefits such as life insurance – check out our benefits here

• Wellbeing: a host of wellbeing tools and advice including employee assistance

• Medical cover so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts

• Beautiful working environments with the very best facilities – check out our schools here

• A recommend a friend scheme that offers a £1,000 bonus every time

• Contributory pension (matched up to 5%)

Our young people come from all walks of life, diverse backgrounds and with different needs – and our workforce reflects that diversity, so that our teams can engage, encourage and inspire our young people to be themselves. You’ll be more than a Teaching Assistant, you’ll be able to connect with our pupils because of:

• Your ‘can do’ attitude – a team player who rolls up their sleeves to help others

• Ideally you’ll have experience working in a classroom, but if not, we can provide you will all the relevant training

• Your genuine passion for supporting children to learn and the impact it can have on their lives

• Your enthusiasm and expertise to support the teacher and work closely with our therapists

At Witherslack Group, inclusion is part of who we are. We’re committed to creating an environment where everyone feels respected, valued and that they truly belong.

As a specialist provider of education and care for children and young people with special educational needs, we understand the importance of embracing individuality and championing difference- especially when it comes to neurodiversity. We celebrate diverse perspectives, lived experiences, and the unique strengths that each person brings to our community.

We welcome applications from people of all backgrounds, identities, and abilities. We are proud to be recognised as an inclusive employer and are committed to making our recruitment and workplace practices inclusive and accessible. If you need any adjustments to support you through the recruitment process or in the workplace, we’ll be there every step of the way.

By building a diverse and inclusive team, we’re better able to support the children, young people and families we serve and ensure every member of our team can thrive, grow, and be their authentic self.

The Witherslack Group is committed to safeguarding and promoting the welfare of its young people. This post is subject to an enhanced DBS check (we will cover the cost) and an online search. We are an equal opportunities employer welcoming applications from all sections of the community.

For a full job description and person specification, please click here

To view our ex-offenders policy please click here .

To view our Child Protection Policy, please visit the 'Parents and Carers' section of this School/Learning centre. You can find all our Schools here .

Special Education / Careers in Care / Careers in Special Education / Working with Children / SEMH / SEN / ASD

#INDH

Affinity Workforce Solutions are working in partnership with a school in Bristol who are looking for a full- time learning support assistant to work with early years and KS1 classes.

The successful candidate should have a level 2 or 3 EYFS qualification and have previous experience working with children. The individual must be compassionate, patient and kind, as well as being a positive role model to the children in these classes.

The hours will be from 8:30am - 3:30pm. The roles are starting in the January Term in 2026 until the end of Summer term in July 2026.

The successful applicant:

• Have a sound understanding of Primary Education
• Have excellent literacy, Numeracy, and communication skills
• Have confidence supporting the KS1 and KS2 curriculum
• Have experience of supporting children in all aspects of the curriculum
• Will be a team player, as well as using their initiative and good sense of humour
• Have experience of working with children with a range of additional needs including Autism, Speech and language difficulties both in smalls groups and 1:1.
• Have a positive approach and be flexible to the demands of the job.

Benefits of working with Affinity Workforce:

• You will be paid a competitive daily wage
• Dedicated consultant allocated to support you with any questions and concerns.
• Support in writing CV's and job applications.
• 200 for any successful referral of Teachers and 100 for Teaching Assistants.
• You will receive free, up to date safeguarding training.
• Training workshops and CPD courses to provide professional development.
• The option of working under a PAYE or Umbrella pay scheme.

Affinity Workforce are committed to safeguarding and promoting the welfare of children and young people and expects all its temporary workers to share this commitment. Successful applicates will, in accordance with statutory guidance, be subject to a comprehensive pre-employment checking process including references from current and previous employers, health, right to work in the UK, an enhanced DBS check and further check against the appropriate barred list. This role involved working with children on a daily basis and is therefore in regulated activity.

This vacancy is based in the United Kingdom. Affinity Workforce operate in the UK and can only process applications from candidates who are currently UK residents ang eligible to work in the UK. Whilst we will endeavour to contact you following your response, due to high volume of applications we regret that this cannot always be possible. If you have not had a notification from us within 30 days, please take your application as not being successful this time but we will keep your on details on file for future opportunities.

#AWSSUP

Are you passionate about supporting children and young people with additional learning needs? We are currently recruiting for multiple long-term roles across a range of educational settings in Barry.

Academics are looking for experienced and passionate ALN TA's to join our team. We have opportunities available in primary schools, secondary schools and special schools for candidates looking to make a meaningful difference in the lives of pupils.

Your role responsibilities:

• Provide individual / small group support to pupils with a range of ALN's.
• Assist pupils in overcoming barriers to learning, helping them achieve their academic and personal development goals.
• Collaborate with teaching staff to adapt lesson plans and activities to suit individual needs, ensuring pupils can fully engage in the curriculum.
• Create a positive, inclusive learning environment that supports pupils needs.
• Use a variety of strategies and resources to support pupils with emotional, behavioural, physical, cognitive, and developmental needs.
• Monitor and report on student progress, working closely with teachers, parents, and other outside organisations.

What we are looking for:

• Experience working with children or young people with ALN.
• Excellent communication and behaviour management skills, with the ability to maintain calm and support in challenging situations.
• A passion for making a difference and a proactive, patient approach to helping pupils succeed.
• Strong teamwork skills and the ability to work collaboratively with school staff to meet pupil needs.

Why Join Academics Agency?

* Competitive salary and benefits package.

* Opportunities for professional development and career progression.

* Supportive and inclusive work environment.

* Temp to perm options, providing flexibility and stability.

* Dedicated consultant to guide you through the recruitment process and beyond.

* Refer a friend scheme earning 75 of Love to shop vouchers

How to Apply:

If you are ready to make a meaningful impact in the lives of SEN students and join a dynamic team, we want to hear from you! To apply for this exciting opportunity, please send your CV to (url removed) or call on (phone number removed).

Academics Agency is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to undergo an enhanced DBS check.