111 Call Handler
Job Details
Full Job Description
NHS 111 Call Handler
Shift Times:
24- or 30-hour working week
Location:
Rotherham, S63 7ER or Wakefield, WF2 0XQ
Pay
Rate: 11.44 - 19.72
Temporary Ongoing
Manpower
has a number of exciting positions available with one of our most
valued NHS Trusts. To be based in either Rotherham or Wakefield, the
111 Call Handler is a vital role as the first point of contact for
patients, their relatives, healthcare professionals and other callers.
To be successful as a 111 Call Handler you have the passion to
help others and commitment to building a career within the NHS. In
addition, you will be expected to have the following skills and
qualifications:
- A C grade or higher in English GCSE or equivalent (Level 2 NVQ, GCE's etc)
- A full driving licence and access to a vehicle (the shift patterns are not accessible by public transport)
- Flexibility to work to an Anytime Rota (the role is 24/7, including Bank Holiday)
- Excellent telephone manner
- Experience within the call centre environment is preferred.
- Listening skills
- Active team player
- Empathy and a need to help people.
Hourly
Rate: Pre 12 week - Weekdays 11.44, Evenings and Saturdays 15.44,
Sundays and Bank Holidays 19.33. After 12 weeks - Weekdays 11.67,
Evenings and Saturdays 15.75, Sundays and Bank Holidays
19.72.
During your 6-week training your shifts will be (Apply
online only) or (Apply online only) and you must be flexible to do
both. Once you have completed your training you will then move on to a
mix or early shifts, all day shifts and late shifts.
As a 111
Call Handler you will start with 6 weeks of intensive full-time
training which must be passed to enable you to "go live" on the
telephones in week 7.
In this call centre environment, ALL
calls are critical and the role can be quite pressurised. Calls to the
111-service come through from the general public and you must be able
to deal with all calls and all callers in a calm, professional and
courteous manner demonstrating empathy for the caller and ensuring
that all callers feel comfortable and confident that their situation
is being dealt with competently, effectively and in a timely manner.
In return for your services, you will receive:
- Good hourly rate of pay.
- Free parking and
- 35 days annual leave (including Bank Holidays).
This fantastic role would be suitable for anyone looking
to start or continue a career within the NHS and in particular those
who are interested in helping others. The NHS trust is looking for
hard-working and reliable individuals to join their team. Using NHS
Pathways assessment software you will assess the patient's condition,
provide basic advice and health information ensuring they are directed
to the most appropriate healthcare professional or service.
If
this sounds like the perfect opportunity to start a career in the NHS
don't hesitate to apply today!