111 Health Advisor (Call Advisor) / Vocare House

Partnering with the NHS, we prc are looking for candidates with the right aptitude and attitude to train to become dedicated Health Advisors to join our NHS 111 team in Newcastle Upon Tyne,.

We have full and part time roles available with shift patterns covering 20 hours to 37.5 hours per week.

NHS 111 is available to patients 24 hours a day, 365 days a year, our teams help patients to get the right advice and treatment when they need it. Using specialised support systems, you will undertake health assessments to signpost patients to the most appropriate service to meet their needs.

All successful applicants undertake a, fully paid 4- 6-week training course. Training courses are all full-time hours (37.5 hours per week). The initial 3 weeks are classroom based, following which, you will be working within the Contact Centre alongside a dedicated, accredited coach to provide you with the skills you need to excel at the role. Once you are working independently you will be allocated your rotas according to your contracted hours.

What you can expect to do:

• Assess patients 24/7 and refer to appropriate services, this could include;
• Referrals to an Emergency Department or an Urgent Treatment Centre
• Requesting an ambulance for those patients who have life threatening symptoms
• Managing calls from patients with Mental Health concerns
• Making an appointment with GP and dental services
• Signposting patients to pharmacies or other local services
• Arranging self-care and home management advice

What we’re looking for:

You do not need to have previous experience within healthcare. What we look for are the qualities that ensure our staff are excellent communicators, able to remain calm under pressure and deliver great service with care and compassion.

• 3 GCSE grade C or above (including English) or equivalent relevant work-based experience
• Fluent spoken English language
• Experienced and competent in using IT software and packages
• Excellent verbal and written communication skills
• A professional, caring empathetic attitude
• Calm under pressure and able to manage challenging situations sensitively
• Minimum age is 18.

What you’ll get:

• Salary up to £25,962; dependent on hours worked.
• 33 days annual leave inclusive of bank holidays (pro rata) plus the option to purchase additional days
• 6% employer pension contribution
• Share Save scheme
• Continuous career development and access to group wide vacancies across the UK
• Employee Assistance Programme, including:
• Virtual GP service providing 24/7 GP appointments
• WeCare wellbeing programme
• Refer a friend
• Death in Service

Working Hours and Shift Times

The following shift patterns are an example of the shifts available. Further information will be available during the interview stage of your application.

20 - 37.5 hours per week

24/7 rostering

Shift lengths do not exceed 10.5hrs, including weekend work

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35 or 37.5 hours per week

Rostered between 13:30-00:00

4 or 5 shifts per week. Various rotations, including weekend work.

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25hrs or 30hrs per week

Rostered between 14:00-23:00

30hr contract is 4 shifts per week, 25hr contract is 3 shifts. Various rotations, including weekend work.

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20hrs per week

Rostered between 17:00-00:00 on Weekdays and between 06:00-22:00 on weekends.

2 or 3 shifts per week. Various rotations, including weekend work.

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20hrs per week

Rostered between 06:00-22:00.

2 or 3 shifts per week. Various rotations, including weekend work.

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20hrs per week

Rostered between 06:00-22:00 every weekend and every Monday.

2 or 3 shifts per week. Working every Saturday, Sunday and Monday.

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16hrs per week

Rostered between 06:00-22:00 every Saturday and Sunday.

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Compliance checks 
The post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Diversity at Totally 
You will be joining a diverse and hugely welcoming team that reflects the communities we serve. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and empowering them to contribute fully at work. 

If you're ready for a new challenge and want to be part of the NHS 111 team, please apply today.