1st / 2nd Line IT Support Engineer
Job Details
Full Job Description
Job Title: 1st / 2nd Line IT Support
Engineer
Location:
Whitehaven
Structure: Hybrid (1 day
WFH)
Salary: up to 33,000 DOE
We're seeking a talented IT Support Engineer to play a pivotal role in providing technical assistance to a varied range of clients industries, ensuring the smooth functioning of their IT systems.
Providing digital communication solutions and strategies, our client provide the very best in support for IT & Cyber Security, AV & Video Conferencing, Unified Communications, Radio systems and IT Infrastructure / Networking support.
Partnered with the likes of Sony, Lenovo, Zoom, Aruba, WatchGuard, AVAYA, Gamma, BOSE, Logitech and many more!
Benefits:
- Choose your own career path! Access to gaining certifications of your choice!
- Brilliant opportunities for professional development and training.
- Health and wellness plans.
- Discounted gym memberships, family days out and sports equipment
- Relaxed dress code
- Pension, life assurance, advice and well-being initiatives
- 23 Days Annual Leave plus Bank Holidays (rise by 1 day per year up to max 25 days)
Roles and Responsibilities:
- Provide 1st & 2nd Line support via phone, face-to-face and remote solutions for IT-related queries
- Escalate complex problems to the appropriate teams.
- Diagnose and resolve hardware and software issues for end-users promptly and efficiently.
- Ensure tickets are dealt with in line with KPI's & SLA's
- Assist managers on key projects
- Floorwalking rota
Skills required:
- Office 365 Applications
- Active Directory
- DNS, DHCP, TCP/IP
- Telecoms / VOIP
- Router configurations / installations
- LAN / Wireless Networks
Desirable:
- SC Cleared
- Microsoft Azure
- Backup Solutions
- MSP Experience
- VMWare/Hyper-V
If you're passionate about IT support, thrive in a fast-paced environment, and enjoy solving technical challenges, we want to hear from you!
Keywords: IT Support Engineer, 1st/2nd Line, Technical Support Engineer, IT Technician, IT Analyst, MSP Engineer
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.