2nd Line IT Support Analyst
Job Details
Full Job Description
2ND LINE IT SUPPORT ANALYST
SALARY -
30,000 TO 35,000
+ EXCELLENT BENEFITS PACKAGE
LOCATION - SCUNTHORPE / HULL / PETERBOROUGH
Your new role
2nd Line IT
Support within a fast-paced environment where you will be provided
with an excellent salary package, training and development support to
allow you to further your career within the organisation. You will be
responsible for providing technical support to customers and our 1st
line colleagues & will also work with our 3rd line team to escalate
issues where necessary.
What you'll need to succeed
Candidates wishing to apply must review the following
criteria and be able to confidently feel that they suit this role and
have experience across the majority of these areas:
- A huge passion for IT and technology.
- Minimum 2 Years' Experience in a similar role.
- Strong organisation and communication skills.
- A friendly, approachable, can-do attitude.
- The ability to troubleshoot and solve problems quickly and efficiently.
- A proven track record of resolving and managing critical incidents (P1's).
Strong technical experience in the following will be crucial:
- Office 365 environments, (Azure AD, Exchange, SharePoint, Teams, Intune & Autopilot).
- Windows Server Environments, (Active Directory, Exchange, File Server, Print Server, DFS, DNS, DHCP etc.).
- Network Troubleshooting, (Firewalls, Networks, Wireless etc.).
- Windows Desktop Troubleshooting.
- Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies).
- Office 365 Backup Products
What you'll
get in return
The Salary can be up to 35,000 + Benefits
package (36 Days Holiday / Xmas Bonus). The organisation has several
sites across the UK and the role can be based from any of these -
Hull, Scunthorpe OR Peterborough.
What you need to do now
If you're interested in this role, click 'apply now' to
forward an up-to-date copy of your CV, or call us now.
If this job
isn't quite right for you, but you are looking for a new position,
please contact us for a confidential discussion on your career.
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2nd Line IT Support Analyst
Hays Technology
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