2nd Line Support Engineer
Job Details
Full Job Description
My client is a well-established MSP, and they are looking for a
strong 2nd Line IT Technician to join their growing team. They have a
small close knit, family feel team offering you a great opportunity to
get hands on with a wide range of technology, be an escalation point,
get hands on with project work and work with their wide range of
clients on a consultancy basis. The position is mainly desk based but
some occasional travel to client sites may be required as and when the
business needs so a full UK License and access to a car is a
must.
Key Responsibilities:
**
Provide 2nd line technical support via phone, email, and face-to-face
for internal and external customers.
** Record all support requests
in service desk system and ensure timely resolution within SLA.
**
Support 1st line technicians, be an escalation point, offer advice,
and teach when necessary.
** Prepare and configure new equipment,
including PCs, laptops, routers, servers, and network switches.
**
Communicate with third-party suppliers to ensure service
delivery.
** Proactively monitor and update IT systems and respond
to potential issues.
** Configure and administrate Microsoft 365
products and escalate complex issues to the senior team.
** Manage
and implement client infrastructure projects, and plan
effectively.
** Occasional site visits to help support clients when
needed - Clients are mainly Northwest based.
Essential skills + Requirements:
**
Proficient in Windows based issues and can solve independently
**
Good General IT Knowledge
** VMware + Hyper-V experience
**
Previous experience with VOIP
** Strong support and configuration
of Microsoft 365
** Installation and configuration of Laptops and
PCs
** Good experience of supporting Microsoft Servers
**
Installation and Configuration of Routers and Switches
** Good
troubleshooting email issues
** Cloud Backup Solutions
** 3
Years of IT Support (MSP experience is a bonus)
** Must
have a clean driving license + car
Job title:
2nd Line IT Engineer
Location:
Bolton
Work Pattern: Mon-Fri 9am-5pm - Hybrid
working and occasional travel required
If you are a team player with a can-do attitude and a desire to learn, my client would love to hear from you. They offer a competitive salary package and opportunities for career progression. Apply now to join their team of passionate IT professionals by applying with a copy of your up-to-date CV.
BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.