2nd Line Support Engineer

Job Opportunity: 2nd Line Support Engineer Towcester Up to £30,000

Our client is thrilled to be collaborating with an innovative Microsoft partner experiencing remarkable growth, particularly with recent client acquisitions. This presents an exciting opportunity for a 2nd Line Support Engineer. This role offers excellent prospects for career advancement within a company that has earned an exceptional reputation in the market, providing significant opportunities for progression and professional development.

Ideal Candidate:

The ideal candidate for this role will have a minimum of 3 years experience in the IT support sector. They should demonstrate a high level of proficiency in Active Directory, Exchange, workstation and server set-up and support. Additionally, familiarity with internet router configuration, soft PBX admin, and mobile device management tools is preferred. Motivated individuals eager to pursue formal learning opportunities to gain certifications and benefit from associated incentives and sponsorships are highly encouraged to apply.

Main Duties:

- Provide exceptional helpdesk support to users

- Diagnose and resolve inbound support requests related to IT, connectivity, telephony, and mobile

- Monitor RMM dashboard status/alerts and take corrective action as needed

- Specialize in diagnosing and resolving escalated and complex issues

- Repair hardware faults and install upgrades to client hardware

- Identify trends affecting service quality and implement appropriate solutions

Qualifications:

- Minimum 3 years experience in IT Support essential

- Microsoft 365 Fundamentals (MS-900) desirable

- Microsoft 365 Identity and Services (MS-100) - desirable

- Microsoft 365 Mobility and Security (MS-101) desirable

- Managing Microsoft Teams (MS-700) - desirable

- Strong team player with a professional, friendly, can-do attitude essential

For more details and a comprehensive job description, please reach out or send your up-to-date CV.

Join our client's team and take your career to the next level!