3rd Line IT Support Engineer
Job Details
Full Job Description
We are seeking an enthusiastic and organised individual to provide
3rd Line IT Support within our client's IT Support Team.
Main
Purpose of the Role:
. Provide 3rd line support to end users and
maintain a strong customer focus
. Troubleshoot Incidents through
to root cause
. Working as part of the IT team which currently
consists of Head of IT, IT Systems Manager, 1st/2nd line Systems
Engineers
. Provide technical support and mentoring to other
members of the team
. To contribute to the development and
implementation of the company strategy to support the growth of the
business, whilst improving the efficiency.
As well as having
the necessary technical skills, you will possess excellent
communication skills and be a team player who is methodical with the
ability to stay calm under pressure.
Reporting to the Head of
IT, this role will involve both remote support with regular travel
required predominantly to two sites in Oxfordshire. Occasional travel
will also be required to remote offices and other locations within the
UK.
Our client offers an excellent range of benefits to
include 25 days holiday + bank holidays, Annual Bonus, Enhanced
Pension Scheme, Life Assurance & much more