3rd Line Support Engineer

Full Job Description

3rd Line Support Engineer

Our higher education Client is currently seeking a highly skilled and experienced Senior Systems Engineer to join our talented team. As a 3rd Line Support specialist, you will play a crucial role in providing advanced technical support and troubleshooting for our clients' IT infrastructure. This role requires a deep understanding of VMware and Azure technologies, along with a passion for delivering superior service and driving continuous improvement.

Key Responsibilities:

• Provide expert-level support for complex technical issues related to VMware virtualization platforms and Azure cloud services.
• Troubleshoot and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations.
• Collaborate with cross-functional teams to design, implement, and optimize VMware and Azure solutions tailored to clients' specific requirements.
• Proactively identify opportunities for automation, optimization, and enhancement of IT infrastructure to improve efficiency and reliability.
• Document technical procedures, configurations, and best practices to facilitate knowledge sharing and ensure consistent service delivery.
• Stay abreast of emerging technologies and industry trends, continuously expanding knowledge and skills to maintain a competitive edge.

Key skills

• Expertise in VMware vSphere, vCenter, and related products, with proven experience in designing, deploying, and managing virtualized environments.
• Proficiency in Microsoft Azure services, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Storage.
• Solid understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs.
• Strong troubleshooting and problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
• Excellent communication and interpersonal skills, with a customer-centric approach and the ability to interact professionally with clients and colleagues.
• Relevant certifications such as VMware Certified Professional (VCP) and Microsoft Certified: Azure Administrator Associate (AZ-104) are desirable.

If you are interested in this role and would like to understand more then please click apply.