3rd Line Support Engineer

Full Job Description

Are you looking for a new exciting opportunity working as a 3rd Line Support Engineer to be based in Birmingham?

Main Duties of the Role

• Providing remote and onsite support via the phone and emails
• Creating & distributing tickets
• Fault diagnosis & resolution
• Responding to escalated tickets and assisting more junior member of the team
• Lead projects

Your Skills and Experience

• Experience within a similar position, within a MSP
• Excellent communication skills, both written and verbal
• Experience of Office 365, Azure, Active Directory, Windows Desktop & Server
• UK Driving License essential

Salary

• 35,000-40,000 per annum, depending on experience