AIG Life UK - Telephone Account Manager (FTC - Maternity Cover)
Job Details
Full Job Description
Get to know the business
Come and join an ambitious and growing company that helps people plan for the future. We’re an innovative business who want to stand out from the crowd. AIG Life UK are experts in protection. We look after over 1.2 million people, and we specialise in life insurance, income protection, critical illness cover and more. For us, protection products are about more than financial security. We help our customers and their families to live their healthiest lives, supporting them when they need us most.
This is reflected in our culture - we believe that the best things we do in life, we do for others. As we grow, we take tremendous pride in seeing our employees grow with us, and are committed to attracting, nurturing and developing the best talent.
About the role
What you need to know:
To successfully unlock new opportunities in order to support AIG Life’s business strategy
To effectively develop relationships with accounts via telephone and email communication
Listening to customers’ requirements and presenting appropriate solutions / knowledge to increase sale levels
Develop understanding of the AIG Life product range and presenting these in a cohesive and professional manner both verbally and written format
To work closely with all members of the sales team in identifying opportunities for the company to promote its product range to its target audience
Key responsibilities:
To achieve set business level targets through active management and planning
To ensure clients are kept fully informed of both AIG Life proposition and forthcoming product developments
To keep up to date on developments within the IFA protection marketplace and how this can affect our position
To ensure that all appropriate client information and notes are inputted in a timely and coherent manner
To attend and actively participate in team meetings and sharing best practice with colleagues
To keep clients fully informed regarding any issues or complaints they have raised
Sales:
To secure sales from IFAs by engaging with them on the telephone, via email and through Webinar tools
To develop ideas and support material for engaging with IFAs, including sales ideas to help them sell more protection business
To highlight AIG Life’s key sales differentiators so as to promote the proposition
To work towards agreed annual and quarterly KPI’s including activity targets
To fact find to understand the accounts business and size of the opportunity
To provide market feedback to Protection Consultant Team Manager on AIG Life proposition
To take responsibility for personal own development as a means of improving sales
Relationship Management:
To follow the contact model for the account management of the allocated IFA firms
To record IFA information in a uniform and clear way so as to build IFA firm profiles
To work closely with others in the team and the wider Sales division so as to co-ordinate efforts and share ideas
To work with Customer Services and Underwriting to ensure the correct and smooth handover of tasks required by IFAs
Markets:
To understand protection partner propositions and their set up
To understand the IFA protection market including the different IFA types, their distribution and business models
To keep up-to-date with market developments including knowledge of key competitors’ propositions and activities
Systems & Processes:
To understand AIG Life systems and processes so as to ensure competent promotion of whole proposition
To utilise all available systems and tools to research IFA businesses
To record all details obtained from the accounts on the Sales CRM system
What we’re looking for:
-Principal skills:
To be able to engage IFAs and articulate views over the telephone and by email
To understand the AIG Life protection proposition, including products, systems and processes and how we compare with competitors
To empathise with the IFA, understanding their business, recognising the importance of using their time sparingly and responding promptly and punctually to issues raised
To closely manage and develop effective relationship with a number of IFAs
To be organised in researching IFA sales, planning key discussion issues, scheduling calls, documenting conversations, escalating and resolving issues.
To be a team player sharing best practices amongst the wider team, and working closely and collaboratively with customer services and others
-Technical skills:
Organised and methodical, possessing strong administration skills
An effective communicator, both verbally and written
Driven, results orientated with a positive outlook
Experience working in a team
A Levels and GCSE passes in English and Maths or equivalent
Completed or willingness to study towards an appropriate QCF level 3 qualification in Financial Services
IT literate
Benefits:
We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a devoted learner program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Flexibility is a highly valued part of our culture. Be that the ability to work part time, shifts, term-time only or be based at home, flexibility helps ensure all our people can have a rewarding career.
We firmly believe that the more support we provide to keep you happy and healthy, the better environment we all work in. As a result, we offer a range of benefits and support that help you create long-term wellbeing habits, including our industry leading Smart Health product.
In addition to a competitive salary, and our generous benefits package, there are lots of great reasons to join us. Take a look on our career pages for more details about our flexibility, commitment to health and wellbeing, and how you can grow with the company
We are an Equal Opportunity Employer
Corebridge Financial, Inc ., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial , we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
SM - Sales & Marketing
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Life Limited