AIG Life UK - Claims Assessor (Hybrid / Homebased)
Job Details
Full Job Description
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
Come and join an ambitious and growing company that helps people plan for the future. We’re an innovative business who want to stand out from the crowd. AIG Life UK are experts in protection. We look after over 1.2 million people, and we specialise in life insurance, income protection, critical illness cover and more. For us, protection products are about more than financial security. We help our customers and their families to live their healthiest lives, supporting them when they need us most.
This is reflected in our culture - we believe that the best things we do in life, we do for others. As we grow, we take tremendous pride in seeing our employees grow with us, and are committed to attracting, nurturing and developing the best talent.
What you need to know:
Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here at AIG we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.
As a Life and Health Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and the AIG Life philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary. Our product range includes Life, Critical Illness, Income Protection, TPD, Business Protection and Waiver of Premium.
You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.
What we expect from you:
Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards:
Assessment of claims in line with the AIG Life claims philosophy and policy terms and conditions.
Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:
Obtain further information in relation to claims or potential claim enquiries
Explain claims requirements and decisions
Resolve appeals and complaints
Build and maintain relationships with intermediaries and service providers
Contribute ideas for the continuous improvement of the claims business process within AIG Life to ensure that AIG Life remains innovative and forward thinking – constantly challenge the status quo.
Work closely with other areas within AIG Life (for example Group Claim Assessors, Underwriting, Actuarial, Client Services) to develop a thorough understanding of the business and contribute to "best practice" overall.
Represent AIG Life at Industry meetings, including Focus, CAMPUS and the Health Claims Forum
What you need to know:
Excellent basic salary, with annual performance related bonus.
9% non-contributory company pension matched by up to a further 4% if you contribute too.
10 x salary Death in Service benefit and income protection.
Private medical & health assessments.
25 days holiday.
Friendly, collaborative, and positive atmosphere.
Smart casual dress code.
Homeworking
What we’re looking for:
Essential:
Minimum GCSE’s or equivalent
Experience of medical and financial claims assessment across a range of product lines
Good computer literacy, sound numerical and verbal literacy skills
Well developed and effective communicator both verbally and in writing. Confident, resilient, organised, approachable and dependable
Desire to deliver excellent customer service. A demonstrable ‘can-do’ attitude with the ability to pro-actively manage workload.
Desirable:
Degree or equivalent CII qualification
Previous use of an image and workflow system
A look at our benefits
At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.
We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
Corebridge Financial, Inc ., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial , we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
CL - Claims
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Life Limited