AIG Life UK - Customer Service Representative - Group Protection (Hybrid)
Job Details
Full Job Description
In the Group Protection Customer Service Representative role, you will be working with corporate companies and their adviser firms to deliver an excellent level of service, administering their policies and answering queries.
You could be perfect for this role if you have a wealth of experience in administration or similar roles, offering a fabulous service. Alternatively, you may be a university or college leaver looking to begin a career with a company that cares about its people and offers you development and the chance to work with a great team.
There are also various opportunities for further development within AIG so we pride ourselves on recruiting the best people who are bright and articulate. If this sounds like you please read on!
Reporting to: Client Service Unit Leader
Key Responsibilities
Speak directly with our customers and identify their needs in order to provide an efficient and excellent service
Analyse and process data for corporate clients, to ensure timely issue of scheme accounts and invoices with accurate calculation of premium due for collection
Represent AIG Life to the highest of standards by achieving personal targets that contribute to the team performance
Be confident, enthusiastic and flexible at all times, doing what you can to help the team succeed
Be proactive and professional at all times by ensuring that you are busy throughout the day
Work within a team of likeminded people, all striving towards the same goals
Build and maintain relationships with our customers and, just as importantly, your colleagues
Skills and Expertise
Essential
High level of curiosity and flexibility and willingness to learn new skills
Competent with the Microsoft Office package
Good written communication skills
A confident and friendly phone manner
Desirable
Group Risk experience or experience working in related fields
Experience working in a customer services role
Why work for us
As your employer, we will look after you by providing:
Full on the job training to give you the tools and expertise to succeed in your role
A possible annual performance review
A 9% non-contributory company pension, matched by up to a further 4% if you contribute too
A ‘Death in Service’ benefit (10 times your annual salary) and Income Protection
A 35 hour working week (Monday to Friday) and 25 days holiday as standard, plus bank holidays
A friendly and supportive atmosphere with a smart / casual dress code
In and out of the office social events (including Summer and End of Year parties, Charity events and Bring Your Dog to Work Day once a month)
A motivated, involved and approachable management team who ensure clear direction and recognition for your performance
Benefits:
We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a devoted learner program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Flexibility is a highly valued part of our culture. Be that the ability to work part time, shifts, term-time only or be based at home, flexibility helps ensure all our people can have a rewarding career.
We firmly believe that the more support we provide to keep you happy and healthy, the better environment we all work in. As a result, we offer a range of benefits and support that help you create long-term wellbeing habits, including our industry leading Smart Health product.
In addition to a competitive salary, and our generous benefits package, there are lots of great reasons to join us. Take a look on our career pages for more details about our flexibility, commitment to health and wellbeing, and how you can grow with the company
We are an Equal Opportunity Employer
Corebridge Financial, Inc ., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial , we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Life Limited