APS Project Manager (35082)

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences f or our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

An exciting learning opportunity for a driven, organized & motivated individual to join our UK and Ireland Professional Services Practice. Delivering on our core-values of Excellence and Drive you will work with our existing functional teams to develop your own career as an Agile Project Manager. The Project Manager is responsible for providing project planning and management for all aspects of the development and implementation of customer solutions. They ensure that projects are completed to specification, within an established time frame, budget or specified number of sprints. They use industry expertise and methods to improve all aspects of project planning and resource management. This covers green-field implementations, upgrades, expansions of the core Avaya Aura platform, AXP and AEP cloud platforms and custom development of applications and services.

•    Analyse, plan and develop scheduled projects.
•    Act as a project scrum lead – to assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
•    Hold regular scrum meetings to determine progress and address any questions or challenges regarding projects
•    Work with and be supported by Avaya SMEs for implementation planning and coordination
•   Determine and define clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
• Work with limited guidance on projects within defined criteria. 
• Liaise with 3rd parties and/or drive resolution from Avaya Support as appropriate.  Provide solutions to a diverse range of complex problems.  Liaise with Avaya Product House and Support organisations and work as a team to deliver the final solutions.
•    Provide support and mentoring to peers and Avaya 3rd party partners 
•   Support solution go-live/user migrations, usually in weekend/night time maintenance window, and during this period manage problem resolution 
•    Manage projects via the Avaya PM tools kits – using eProject, Mavenlink, PM Binder etc…follow Agile PM methodology.
•    Own financial forecasting and revenue responsibility related to projects. Including weekly 606 hours and 3rd party costs forecast planning and reporting.
•    Work to build the knowledge across the team by contributing fully to internal knowledge sharing sessions and create and share Methods of Procedure and Guides in relation to Avaya project management. 

•    This role will suit someone looking to take their career on to the next step
•    Grow your career through guidance from a very experienced team, you will benefit from their wealth of knowledge as you develop towards becoming a first-rate project manager
•    Benefit from both on-the-job training alongside formal training courses, gaining certifications as you progress your career.
•    Learn what it takes to work as part of a professional service provider team: core value application, soft-skills, client facing skills, project administration and service delivery administration requirements, to name just a few.
•   Gain exposure (and certification) to IT industry level tools and methodologies. E.g. Software delivery Lifecycle, ITIL, SCRUM, Agile, Cloud (Azure, AWS, Oracle).
•    Gain exposure to Avaya Solutions

•    Hold a qualification in Agile Project Management or related field required - Professional Certification from accredited intuition preferred
•   Demonstrated understanding of Agile Project Management processes, strategies and methods
•    2-5 yrs experience in a software development or development operations environment.
•    Excellent time management and organizational skills and experience establishing guidelines in these areas 
•    Strong sense of personal accountability regarding decision making 
•    Managerial experience applying analytical thinking and problem-solving skills
•    Ability to predict challenges and seek to proactively head-off obstacles
•    People management skills – able to interact technically at all levels, be Influencing, persuasive, understanding, analytical and motivated
•    Track record of success 
•    Exposure to the use of Cloud Services technology specifically HCS, AWS, Azure, Google cloud desirable
•    Exposure / knowledge of contact centres or unified communications operations desirable