ARC Operator - Ref24078

Full Job Description

ARC Operator - Birchwood

Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new ARC Operator located at our ARC in Birchwood.

Basic Salary – £25,500 per annum

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

Marlowe Fire & Security’s ARC Operator’s

Working on a 4 on 4 off shift pattern (12hr shifts), our team provides an intelligent response to our customers covering alarm monitoring and reactive system faults by dispatching engineers to site.

• Provide CCTV monitoring services and meet required standards and customer SLA’s.
• Provide Fire / Intruder alarm monitoring services and meet required standards and customer SLA’s
• Provide an Out of Hours Service Call-Out function in accordance with MFSG requirements and policies.
• To provide excellent customer service to both internal and external customers
• Complete appropriate incident reports as required.

Who We’re Looking For

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Prior experience working in an ARC function.
• Willingness to work shift patterns that may often include unsociable hours. Shift patterns will typically amount to an average of 42 hours per week.
• Experience of working on computers including MS Office and Windows.
• Ability to communicate clearly and effectively.
• An SIA Front Line Public Space CCTV Licence is desirable.

How we Attract, Reward & Retain Our Employees

At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Basic Salary – upto £25,500 per annum depending on experience
• Royal London Pension
• Life Assurance 4x Salary
• Paid Holidays plus Bank Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking
• Free, on-site gym

A Little More About Marlowe Fire & Security

We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.

Big enough to provide but small enough to care.

Our Business Include:

1. Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
2. Alarm Communications acl.uk.com/careers
3. Griffin Fire acl.uk.com/careers
4. Clymac clymac.co.uk/careers
5. FAFS Fire & Security fafsfireandsecurity.com/careers
6. MJ Fire fafsfireandsecurity.com/careers
7. Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
8. Morgan Fire Protection morganfire.co.uk/recruitment/
9. Victory Fire morganfire.co.uk/recruitment/
10. Marlowe Smoke Control marlowe-aov.co.uk/careers/
11. Hadrian Technology marlowefireandsecurity.com/vacancies/

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.