ASB Case Manager

Working within our specialist ASB team supporting customers, colleagues and other stakeholders with managing and resolving anti-social behaviour cases. We are looking for someone with great communication skills and a passion for excellent service who has experience in ASB Case Management to join the team. Working via a mixture of office, remote and home working (two days in the office, three days working from home) you will be managing a varied ASB caseload, including the most serious and complex cases. With this in mind, experience of managing ASB cases within a Housing environment is preferred.  

Working with well-established policies and processes, we're looking for someone who can build great relationships with customers, colleagues, community stakeholders and partner agencies, using all available tools to bring cases to a swift and successful conclusion. You'll need strong communication skills and an ability to develop problem-solving responses to anti-social behaviour. Our ideal candidate has experience in preparing legal notices, formal witness statements and proportionality assessments, you will have the confidence and competence to represent Paradigm in court and get successful outcomes for our communities.  

While we are looking for someone with specific housing sector experience in managing and resolving anti-social behaviour cases, we do have a comprehensive personal and professional development suite available to all our employees. So not only is this a great opportunity to join a high-performing and specialist team at a time when you can have a real and personal impact on the future success of our business, you can continue to grow and develop yourself, building an exciting career with a growing business. 

Further information

For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email   and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group thus far.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

We are Paradigm Housing Group. 

We manage more than 17,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents.

We are a Best Companies two-star accredited organisation in recognition of our high employee engagement and commitment to creating an inclusive workplace where everyone is free to be themselves and feel like they belong. We are clearly focused on the delivery of our five-year corporate plan with ambitious and challenging objectives including delivering one of the sector’s largest digital transformation programmes, improving our environment and sustainability targets and delivering more quality homes to people who need them.