ASB Enforcement Officer Grade 9 £37,038 £38,607

Anti-Social Behaviour Enforcement Officer  

We are seeking Anti-Social Behaviour Enforcement Officers to join our anti-social behaviour team in this varied and rewarding role that will help to make a real difference to the lives of those experiencing anti-social behaviour in Croydon. You will investigate reports of nuisance, harassment or anti-social behaviour referred by the Housing department, residents, private sector tenants or members of the public and take the appropriate action to resolve cases quickly to prevent further escalation.

Your caseload will be varied in risk and complexity. You will adopt a multi-agency approach to achieve the best outcomes, operating in a professional and efficient manner to deliver a high quality of service in line with Croydon Councils policies and procedures. You will work closely with commissioned services and outreach teams.

You will be adept at dealing with members of the public, have excellent communication skills and a proven commitment to customer care, you will have an understanding of issues in relation to crime and ASB with good knowledge of legislation and case law. You will be confident at taking appropriate action and making an immediate impact. It is essential that you have extensive liaison and partnership building skills with external agencies and a working knowledge of IT systems such as CRM, Caseworks and others.

In addition you will have a full clean driving license and access to a car in order to carry out your duties.

The vacancy is to temporarily cover the substantive post holder’s role.