ASB Officer

 ***Internal Applicants Only***

Organisation:  London Borough of Waltham Forest 

Salary : PO2 £39,951 -£42,840 

Contract Type : Full Time, Secondment, 12 months

Working hours per week: 36

Application Deadline: 21st April 2024

Interview Date:  To be confirmed

Reference: 1156

About Us: 

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.  We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident focused, insight-led, digitally driven, and commercially minded; a Council focused on meeting the needs of our existing and future residents.  London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is proof of our commitment to creating a healthy, fair, and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression, and diversity and recruitment. 

About the role:

We’re looking to recruit permanent Anti-Social Behaviour Officer’s to join the Council’s ASB Team.

The ASB Team is leading the Council’s response to addressing ASB by resolving issues using a tenure neutral multi-agency approach to reduce ASB in Waltham Forest.

We are looking for motivated and dedicated officers with demonstrable experience of dealing with both low level and complex anti-social behaviour casework. The appointed officer will be an effective communicator with excellent interpersonal and relationship building skills, with a pragmatic and flexible approach to all aspects of their work.

To undertake the Council’s statutory functions in relation to anti-social behaviour prevention and enforcement in a given field/area including ensuring compliance with codes of practice, guidance and legislation. To undertake investigations in connection with the administration of submitted licence applications in order to appropriately determine these applications.

As a front-line field officer, to play an active and proactive role in the practical delivery of the Directorate’s commercialisation programme and the generation of income, a major corporate priority. To constantly look to identify and develop innovative commercial opportunities and interventions as an integral part of day to day contact with residents, businesses and other service areas.

>> Click here to download the Role Profile << 

Key Responsibilities:

The appointed officer will:

Manage a caseload of complex and high level anti-social behaviour cases and where necessary identify and pursue legal actions such as Premises Closure Orders, Civil Injunctions and Criminal Behaviour Orders to resolve the issues.

Have a problem-solving approach to addressing anti-social behaviour. 

Liaise with our legal team to progress cases through civil and criminal courts including taking witness statements, compiling evidence bundles, attending court hearings and presenting cases.

Undertake comprehensive investigations and seek to resolve complaints of anti-social behaviour and nuisance in the borough via low level interventions/ASB remedies.

Liaise with Police, Neighbourhood Officers, Selective Licensing Team, Housing and other agencies to ensure the efficient and effective management of each case.

Maintain comprehensive case management notes ensuring all systems are kept up to date.

Be involved in regular partnership Operations with Police including joint patrols.

Enforce the borough’s Public Space Protection Order (PSPO).

Be involved in weekend and evening work to meet the needs of the service.

Regularly liaise with local Councillors and attend ward walks.

Qualifications and Requirements:

Good standard of general education

Relevant professional qualification

Terms and conditions: 

The below terms and conditions apply to this role: 

Satisfactory employment references and  identity checks; 

Satisfactory Enhanced DBS check; 

Satisfactory declaration of interest; 

As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English. 

How to Apply:

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its  population. We use our statutory duties on race, gender, and disability equality and best practice in respect of age, faith, and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: Promoting equality of opportunity Opposing all forms of discrimination, intolerance, and disadvantage. Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. Providing fair, appropriate, accessible, and excellent Services to all. Respecting Diversity is a core Council value. 

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. 

The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. 

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. 

For more information on the benefits of working for the Council, please visit . 

Contact Information: 

If you have any questions about this vacancy or the application process, please contact Recruitment at  

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at . 

The Council’s preference is for online applications. However, if you have a disability and are unable to complete an online application, please email  so we can arrange an alternative application method.  

Click here for further information on the Human Resources recruitment privacy notice .