Accommodation Assessment and Lettings Officer

Full Job Description

We are seeking a motivated and compassionate individual to join our client's team as an Accommodation Assessment & Lettings Officer. In this role, you will be responsible for allocating emergency temporary accommodation, setting up rent accounts, and discharging interim and full housing duty in accordance with the Homelessness Reduction Act 2017.

Key Responsibilities:

• Allocate emergency temporary accommodation to eligible individuals and families in need, ensuring compliance with statutory obligations and organisational policies
• Set up rent accounts and provide relevant information to tenants regarding their rights and responsibilities
• Participate in a duty rota system to respond to inquiries, assess housing needs, and make appropriate accommodation offers
• Serve as a point of contact for clients placed in emergency accommodation, addressing queries and concerns in a timely and empathetic manner
• Work collaboratively with other team members and external agencies to coordinate support services for vulnerable clients
• Maintain accurate records and databases, ensuring compliance with data protection regulations and reporting requirements
• Keep abreast of changes in legislation and best practices related to homelessness and housing provision

Requirements:

• Good understanding of the Homelessness Reduction Act 2017 and relevant housing legislation
• Previous experience delivering front-line services to vulnerable clients, preferably within a housing or homelessness support setting
• Excellent communication and interpersonal skills, with the ability to empathise and build rapport with individuals from diverse backgrounds
• Strong organisational skills and attention to detail, with the ability to manage a demanding workload effectively
• Ability to work flexibly as part of a team and independently under pressure
• Commitment to promoting equality, diversity, and inclusion in service delivery
• Strong IT skills

This role will be on a temporary basis to start in May for a period of 12 months.

If you are passionate about supporting vulnerable individuals and families to access safe and secure accommodation, we invite you to apply.

If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click herefor further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.