Accomodation and Lettings Officer

Full Job Description

We are looking for an Accomodation and Lettings Officers in the London Borough of Lewisham

Hourly Rate: £21.92
Full Time Position - Monday to Friday (9am til 5pm) 
Minimum duration: 1 Year

Main Purpose of the job:
To provide an effective people focused income collection service to maximise income and minimise rent arrears of residents.

Summary of Responsibilities and Personal Duties:

• Effectively and proactively, manage a case load of rent accounts, ensuring rental income is maximised whilst supporting residents to sustain their tenancies.

• Engage proactively with residents, over the phone, visiting them at home or conducting office interviews.

• Support residents to maximise their income by providing advice and assistance to ensure they are not financially excluded.

• Keep accurate records in relation to arrears recovery action, complete documentation for legal cases and prepare reports to progress arrears cases in line with the relevant client policies and procedures.

• Ensure all documentation and arrears actions are completed to timescales and are in line with the standards detailed in the income recovery policies and procedures.

• To attend evictions as and when required, completing an inventory of goods and arranging for removals and storage of goods.

• Work with external stakeholders such as Housing Benefit, DWP, Social Services and Housing Options to resolve issues and prevent rent arrears.

• Work with internal colleagues to resolve issues such as disrepair, succession or abandonment of property and prevent rent arrears.

• Ensure individual performance targets on a range of income collection and customer service standards are met and work collaboratively with colleagues to ensure team targets are met.

• Provide training and induction for staff and work placements on operational processes and practices.

• Maintain excellent customer service in all areas of work.

• Take responsibility for own learning and development.

• Comply with all of our clients policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity.

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250!  for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications. Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies