Account Coordinator with German
Job Details
Full Job Description
A fantastic new role has arisen for a German and English speaking After Sales professional to join an established team within a Global organisation in Watford.
37.5 hours M-F salary 28 - 30k
Hybrid role office and Home 3/2
This role, the
"Account Coordinator" will build and maintain strong client
relationships by serving as the lead point of contact for dedicated
customers. The Account Coordinator will manage activities through to
completion and communicate back to the client. Act as liaison between
the client and our internal teams.. They will be responsible to ensure
account long-term profitability by understanding and ensuring current
contractual terms and conditions are in place. The Account Coordinator
will be responsible for both the retention and growth of their
existing client base, as well as soliciting client feedback and
driving customer satisfaction.
Key Areas of Responsibility:
* Serve as lead point of contact
for clients, answering questions, addressing concerns, finding
solutions, and handling transactional sales opportunities.
* Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth.
* Preparation and monitoring of service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business.
* Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products.
* Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process
* Coordinate each department to deliver and
exceed the requirement of the customer.
Partner and understand
internal departments, processes, and stakeholders. This includes, but
not limited to, Service, Invoicing, Implementation, Contracts,
Incident Handling, Engineering, and Credit and Collections.
*
Align with Sales team on customer expectations, growth, and retention
strategies. An emphasis on driving a positive experience with both new
and current equipment and assisting Sales identify upsell
opportunities, and referrals while keeping customers satisfied and
engaged with the current product portfolio.
* Assess client
needs and find creative solutions to assist and manage challenging
customers' requests and escalation.
Qualifications/
Experience:
* Proven customer service or business
administration experience and ability to liaise with different
contacts at all levels of the organisation.
* Strong customer
service and interpersonal skills with the ability of dealing with and
resolving conflict with internal and external clients.
* Excellent
communication skills both verbal & written
* Fluency, at business
level, both oral and written, in English and German is a requirement;
any other European language is a definite advantage.
* Ability to
present, communicate and leverage ideas to internal and external
clients.
* Forward thinking and open to new processes/process
improvements.
* Influence and change processes and procedures.
*
Ability to work on own initiative and as part of a team (team
spirit).
* Pro-active and flexible attitude.
* Advanced
organizational skills and attention to detail.
* Time management
and multitasking skills to handle multiple client requests at
once.
* Ability to work under pressure and to tight deadlines.
*
Ability to prioritise workload and manage time effectively.
* SAP,
Salesforce, and MS Office experience preferred.