Account Manager

Full Job Description

• Account Manager (Trade Customers)

• Communicate with customers and prospective clients daily on a proactive basis ensuring that we qualify and establish budget and needs whilst delivering exceptional customer service, whilst building long lasting relationships. Which could include the use of video calls and occasional customer visits where necessary

• Advising customers of any new product/promotions, relating to any marketing campaigns sent. Follow up on calls, campaigns and offer any additional sales tools we can offer.

• Resolving customer issues at all levels working closely with our customer service and operational teams .

• Recording details and creating a business a diary program in line with GDPR.

• Negotiate annual price increases and drive through additional revenue through up-selling and sourcing additional lines of business with current and prospective clients.

• Set up existing and new customers via our CRM and website with individual pricing

• Weekly/ monthly meetings in line with reports to feedback on your progress made, and captured, on our CRM system.

• Achieve your individual sales targets in line with company requirements.

• Expand your client base and spend in line with agreed company target