Account Manager

Full Job Description

My client is looking to expand their Account Management team, you will be working closely with 2 Customer Service Account Managers and 2 Sales Administrators, all reporting directly to the Head of Account Management.

This role is based in Royston, Hertfordshire
9am-5:30pm
Circa 28-31K
Onsite parking
21 days holiday raising to 25 after 3 years,
companywide bonus scheme & referral programme,
employee benefits portal with a strong focus on physical and mental health and wellbeing

Role & Responsibilities: 

• Serve as the primary point of contact for clients, receiving briefs and coordinating with Estimating and Technical departments to ensure precise order development.
• Produce essential documentation like pricing matrices to support client orders.
• Oversee the entire order process, keeping clients informed at every stage and resolving issues promptly.
• Cultivate robust client relationships, understanding their needs and offering tailored support.
• Consistently cross-reference order prices against matrices for accuracy.
• Champion continuous improvement initiatives, influencing efficiency and innovation.
• Uphold exemplary Health and Safety standards.

Job Requirements: 

• Proactive mindset, quick to respond to challenges.
• Prior experience in Customer Service or Account Management
• Demonstrated ability to manage multiple projects and prioritise effectively.
• Exceptional communication skills; ability to guide clients through the printing process.
• Passion for delivering top-tier customer service with meticulous attention to detail.
• Team player with the autonomy to work independently when required.

Benefits & Additional Information :

• State-of-the-art facility with a commitment to cleanliness.
• Spacious, well-lit office environment with outdoor amenities.
• Clear pathways for career progression and development.
• Employee-centric benefits portal emphasising physical, mental health, and financial well-being.
• Incentive schemes including a company-wide bonus program and referral incentives.
• Convenient on-site parking and complimentary refreshments for all staff.

To find out more about this role, apply now!