Account Manager

Full Job Description

Are you a confident and enthusiastic Customer Service Account Manager looking for a new role?

Coulter Elite Resourcing are currently looking for a Customer Service Account Manager to work with one of our well-established clients based in Hinckley.

Principle Responsibilities for the Customer Service Account Manager:

• To contact clients to welcome them and book their initial appointments with consultants in line with service levels and diary booking guidelines
• Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving
• To ensure that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
• To liaise with the new business resolution specialist to handle new business intent to cancels quickly and effectively
• To ensure that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff.
• To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
• Accountability for obtaining a prompt response to client queries, service issues and requests to cancel.
• Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
• To receive client and consultant telephone calls and resolve queries and service issues.

Person specification for the Customer Service Account Manager:

• Have a can-do attitude
• Excellent Customer Service
• A team player
• Ability to work in a fast-paced environment
• Thirst to learn
• Ability to be able to communicate efficiently to the team
• Strong time management
• Great telephone manner and customer service
• Have a dynamic and flexible approach
• Ability to work under pressure

This is a full-time permanentCustomer Service Account Manager position, working Mon-Fri 09:00-17:30.

If thisCustomer Service Account Manager position sounds like you, then please forward your CVto Sophie Sansby at Coulter Elite Resourcing.