Accountancy Software Training & Support Officer

Full Job Description

Software Training & Support Officer

Norwich

c£35k plus flexible working

Our client, a well-known and expanding group business based on the outskirts of Norwich, are seeking a Software Training & Support Officer to join their team. This company offers a wide range of benefits, including Company share scheme, subsidised gym membership, free parking plus lots more. They also allow hybrid working, usually split 3 days in the office and 2 from home, plus lots of opportunity to progress within the business.

Ideally you will be AAT qualified or qualified by experience with at least 3 years experience in bookkeeping and accountancy. You will be confident in presenting to groups in a variety of methods.

In your role you will also be responsible for:

• Develop and conduct training sessions for bookkeeping, accounts, and tax software, including those tailored for limited companies.
• Provide specialised support for core software products utilised within the Company Network, such as TaxCalc, Ignition, Dext, Office365, Quickbooks, and Xero.
• Establish and communicate best practice processes covering all software applications.
• Create, update, and deliver training courses to the Company Network, utilizing a variety of methods including face-to-face, virtual, webinars, and self-study materials.
• Maintain a centralised knowledge base containing frequently asked questions related to all software applications.
• Participate in networking events..
• Offer training and assistance to Head Office personnel in utilising key software tools, including webinar software setup and operation.

If this role is of interest to you then please contact James on (phone number removed) or you can email (url removed)

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