Administrative Officer - Complaints

Full Job Description

Administrative Officer - Complaints

Westminster


I am recruiting for a local authority who is looking for a administrative Officer to work in the Complaints Team, you'll report to the Complaints Team Manager, based in the Council's offices, for a minimum of three days per week.

Your role within the Complaints Team will involve handling various administrative tasks related to complaints. This includes engaging with residents via telephone, email, and formal written correspondence.

Your responsibilities will encompass logging new complaints, processing compensation claims, and responding to complaints and enquiries from elected members. Letter writing and meticulous attention to detail are crucial aspects of this role.