Administrative Officer
Job Details
Full Job Description
Acorn by Synergie is pleased to be supporting the Welsh Sports Association in their search for an Administrative Officer. This role is part time 3 days per week. Details on how to apply at the bottom of the advert.
Job Title: Administrative Officer (0.6
FTE)
Reporting to: Business Support Manager
Salary: 22,000 -
23,000 per annum, pro rata.
The main purpose of the role is to
provide an efficient and responsive administration service to the
Welsh Sports Association (WSA) and its members. The post-holder will
be the first point of contact for initial enquiries and shall play a
key customer service role in all aspects of the business, particularly
within the context of our safeguarding services. The ability to speak
Welsh is advantageous. Full training will be provided to the
successful candidate.
Key Responsibilities:
- Responding to general queries on all matters relating to the WSA and its trading company Vibrant Nation, which includes the bilingual DBS helpline.
- Building strong relationships with staff and external stakeholders who use our DBS Service.
- Answering incoming calls and redirecting to relevant team member.
- Providing customer support when able or redirecting to relevant department.
- Supporting the administration of the WSA's DBS service.
Support the provision of current contracts, projects & membership services, which will include:
- Co-ordination of meetings.
- Liaison with the call handler service for the provision of the members' helpline.
- Administration services to other organisations as decided by WSA.
- Procuring the best rates when booking venues, transport and accommodation for the WSA team when required.
- All and any other duties as reasonably requested by the Business Support Manager.
Person Specification:
Education, Experience and Qualifications:
- Proven experience in an administrative role, preferably in an office environment.
- Additional qualifications in office administration, business administration, or related fields are advantageous.
Essential:
- Excellent customer service and communication skills.
- Strong organisational skills and time management abilities.
- Ability to multitask and prioritise tasks effectively.
- Experience with office software such as Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and administrative systems.
- Problem-solving skills and ability to work independently as well as part of a team.
- Reliability and dependability in meeting job responsibilities and deadlines.
- Good attention to detail.
- Flexible approach to working hours when required.
- Desirable
- Experience with customer service or client-facing roles
- Ability to speak Welsh. Please note that part of the interview will be conducted in Welsh.
- Knowledge of the Sport and Leisure sector
How to Apply
To apply for this role, please send your CV and a one-page
cover letter outlining why you believe you are suitable for the role
evidencing against the job description and person specification to
Closing date for applications is Tuesday 7th May
2024
Interview date: Wednesday 15th May 2024
The Welsh
Sports Association offers good working conditions in a city centre
office, with free parking. We have a hybrid working policy, a
healthcare plan and a Nest Personal Pension Scheme.
The WSA
strives to become a leading employer that reflects the communities of
Wales while creating an inclusive, diverse and supportive workplace
for all employees. As an equal opportunities employer, we welcome
applications from women and individuals who identify as LGBTQ+, Black,
Asian, and Mixed-Heritage backgrounds.
We reserve the right
to close this vacancy early if we receive sufficient applications for
the role. Therefore, if you are interested, please submit your
application as early as possible.
All applicants must have
the right to work in the UK.
For more information please
contact Steffan Howells on (phone number removed) or e-mail
Acorn by Synergie acts as an employment agency for permanent recruitment.
Administrative Officer
Acorn by Synergie
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