Aftersales Manager

Automotive Aftersales Manager role available for a franchised dealership!

Job Role

An exciting opportunity has arisen for an Aftersales Manager to join a franchised dealership. Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to drive the performance of the teams within the aftersales operation and encourage them to work, efficiently and cohesively, to optimise performance and consistently provide customer excellence.

Daily duties will include:

• People management of the Aftersales team
• Ensuring customer satisfaction metrics are hit
• Hitting monthly KPIs/budgets
• Ensuring all repairs are fully compliant
• Daily reporting
• Ensuring all warranty reporting is complete

Your credentials:

• Currently a high achieving Aftersales Manager in a franchised dealership
• Hands-on leadership style, not afraid to roll your sleeves up and get stuck in
• Experience of working in a target driven environment
• Ability to lead from the front and engage with the full team
• Able to motivate and engage a large team to success
• Proven success in exceeding aftersales targets
• Goal orientated - hungry to be the best

Benefits package:

• Excellent package and benefits on offer for the right candidate with the right skill set

Type; Full Time