Aftersales Manager

Full Job Description

An exciting opportunity has arisen for an Aftersales Manager to join a franchised dealership. Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to drive the performance of the teams within the aftersales operation and encourage them to work, efficiently and cohesively, to optimise performance and consistently provide customer excellence.

As an Aftersales Manager your responsibility is to ensure our customers aftersales needs are met, this will including ensuring all works are booked in promptly and all work is carried out to the required standard. Your teams will be responsible for upselling products to our customers and ensuring the aftersales department hits all KPIs.
 
Daily duties will include:

People management of the Aftersales team
Ensuring customer satisfaction metrics are hit
Hitting monthly KPIs/budgets
Ensuring all repairs are fully compliant
Daily reporting
Ensuring all warranty reporting is complete 
Your credentials:

Currently a high achieving Aftersales Manager in a franchised dealership
Hands-on leadership style, not afraid to roll your sleeves up and get stuck in
Experience of working in a target driven environment
Ability to lead from the front and engage with the full team
Able to motivate and engage a large team to success
Proven success in exceeding aftersales targets
Goal orientated - hungry to be the best