Airline reservations agent
Job Details
Full Job Description
Airline Reservations agent - Required for
this expanding airline based in the city. They are looking for an
experience airline reservations agent with Amadeus knowledge who
speaks Mandarin or Cantonese, office based 5 days per week Monday to
Friday. Salary around 29,000 plus benefits
Airline
reservations agents duties
-Taking reservations calls
from both direct passengers and trade partners
-Generating airline
bookings, changes, ancillaries, etc. and issuing/reissuing
tickets/EMD's (auto & manual fare-build)
-Processing invoices and
payments of airline tickets, whilst adhering to strict airline and
company reporting guidelines
-Daily & monthly airline sales
reports and reconciliation
-Providing excellent customer service
both on the telephone and face-to-face
-Dealing with ticket
reissues, upgrades, reroutes, lost tickets etc. both over the phone
and face-to-face
-Group bookings and tour operator allocations,
including issuing of contractual terms & conditions in conformance to
individual airline protocols
-Liaising with Airlines' local
management and head office
Airline reservations agents
skills required
-Minimum two years' experience in an
airline reservations and ticketing role
-Strong Reservations,
Fares & E-Ticketing experience in Amadeus
-Good knowledge of MS
Word, Excel and Outlook
-Ability to work under pressure
-Excellent telephone manner
-Ability to work as part of a team
-Fluent in Mandarin or Cantonese
Additional information
- Monday to Friday 9am to 5.30pm
-Benefits include
21 days holiday rising to 25 days with service, pension, life
insurance, health and dental insurance, performance related
bonus
If you are interested in the above role please apply
online or send your cv to (url removed) quoting DT58844
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C&M
Travel Recruitment is acting as an Employment Agency in relation to
this vacancy. We are committed to equality of opportunity for all
candidates. For more opportunities, please visit (url removed)