Allocator

Full Job Description

Job Title: Allocator

Location: Liverpool Airport

PAY RATE: £11.44 PER HOUR

Purpose:

The Allocators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks within defined time frames, utilizing Inform, in order to meet client specifications.

Key Responsibilities:

· Monitor the issuing and receiving of equipment to all staff

· Assign staff to new jobs using Inform and monitor their progress

· Assist the Duty Managers and Supervisor’s with ensuring adequate staffing levels

· Keep the Duty Manager informed of potential delays or problems

· Collate incoming requests for assistance, update Inform, plan and allocate tasks to staff to meet required service standards

· Ensure customer requests are met within SLA

· Receive and respond to telephone enquiries from staff and customers in professional manner.

· Liaise with all airline staff and handling agents.

· Provide detailed reports on delay’s, failed SLA’s, accidents and incidents

· Brief staff on relevant operational matters

· Escalate possible service failures, ideally before they happen.

· Identify operational challenges” and produce a plan to respond.

· Ensure a fair and consistent approach to staff when allocating work.

· Ensure staff are working appropriately and in a timely manner

· Promote and identify efficient ways of allocating

· Forward plan continuously for the next 36hours

Carry out any reasonable task requested by the management team. This description is an outline of the role and it is expected that key task will vary with the demand of our client and operation base.

Required Experience and Skills:

· Previous experience of primarily working in a similar role is desirable

· The ideal candidate will have excellent communication skills

· Must have the right to work in the UK

· Must pass a DBS check

· Must be able to provide 5 years reference information

Desirable Skills:

· Excellent communication & interpersonal skills

· Flexibility

· Innovative

· Achievement orientated

· Energy/Drive

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Lifeworks, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.